The Rail

OCTOBER 18, 2022

And more and more restaurants and hospitality businesses are turning to chatbots to assist customers with everything from placing orders to managing reservations. Read on to learn about the next big thing in food service industry. Customization. So, what do you need to know about chatbots? The simpler, the better.

Online Ordering 241

Online Ordering Allergens Customer Experience Food Order 241

Social Hospitality: Restaurants

DECEMBER 1, 2019

Not to mention: you must always deliver a memorable experience for customers. One such software, Nutritics, also calculates dishes’ allergens, calories, and nutrition based on inputted recipes. Inventory management software is also critical. This also helps prevent data entry errors that could skew your inventory umbers.

Technology 195

Technology Website Management Entertainment Mobile Ordering 195

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

The Rail

OCTOBER 14, 2022

Of course, no food service business wants to sacrifice quality or taste simply to be allergy-friendly. Let’s look at four management tips you can put into place to create and promote an allergen-friendly establishment. The people who do your inventory and orders also need to be made aware of which ingredients to avoid.

Allergens 147

Allergens Management Management Dietary Restrictions 147

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow has recently launched our Preferred Partner Program—a handpicked group of industry leaders to help take your restaurant to the next level.

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Front of House Back of House Online Ordering Certification 195

ChowNow

OCTOBER 18, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. ChowNow has recently launched our Preferred Partner Program—a handpicked group of industry leaders to help take your restaurant to the next level.

Front of House 195

Front of House Back of House Online Ordering Certification 195

The Rail

MAY 15, 2024

Peer into counter service restaurants, from fast food chains to trendy eateries, which play an active role in the restaurant industry. They provide a hands-on experience that lets customers place their orders and enjoy quality eats at lower costs. Counter service is efficient and hassle-free, focusing on a self-service model.

Fast Casual 130

Fast Casual Customer Service Customer Experience Fine Dining 130

Cheetah

JANUARY 20, 2022

One of the most pressing issues currently influencing all aspects of food-service is the labor shortage. Efficient Inventory Management with Bite Size Menus. Studies show that more options, even when it comes to food, makes customers less confident in their menu choices and reduces overall satisfaction.

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Seasonal Menu Food Supply Allergens Supplies 148

Hot Schedules

JANUARY 29, 2020

require emergency medical attention from contact with a food allergen. Accurate allergen information is critical to guarantee your guests’ safety. Plus, making sure information is easily accessible helps deliver a positive customer experience. Ensure accuracy with your menu’s nutrition and allergen information.

Allergens 78

Allergens Food Food Safety Kitchen Safety 78

Hot Schedules

DECEMBER 6, 2019

Employees have better shifts and the guests experience the best-possible level of service. Inventory Management and Prep Planning. Managed prep planning” is the science of purchasing the right inventory and managing kitchen production using analysis and calculation. This further protects the business from change fees.

White Paper 109

White Paper Inventory Employee Relations Download 109

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Every establishment’s goal is to deliver an outstanding customer experience. To create long-term, loyal customers they must deliver on customer expectation.

Technology 78

Technology Dietary Restrictions Back of House Front of House 78

Ken Burgin

JUNE 6, 2023

Questions could range from ingredients of dishes to potential allergens. Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Apicbase

APRIL 11, 2024

Having the best POS system and a constant flow of customers might seem like a sure path to success, but without proper back-of-house management, your restaurants have little chance of making real money. The restaurant back office, or back of house (BOH), is the non-customer-facing side of the restaurant business.

Operations 52

Operations Back of House Front of House Allergens 52

Apicbase

APRIL 5, 2024

But automation in food service is much more than that. The 2024 Square Future of Restaurants report surveyed thousands of restaurant owners and customers across the United States, Canada, and the UK. 100% of restaurant owners said automation improved their businesses. What Back-of-House Processes Can Restaurants Automate?

Back of House 52

Back of House Front of House BOH Point of Sale 52

Culinary Digital

DECEMBER 19, 2024

One of the most confusing things when it comes to AI is how broad the term can be, covering everything from a chatbot that helps confused customers to bespoke physical devices that look straight out of a sci-fi movie. AI-powered supply chain platforms provide an enticing solution.

Management 52

Management Management Food Supply Food 52

Apicbase

JULY 26, 2024

With 96% of restaurants planning to expand , operators are looking for the best software to manage BOH operations like inventory, recipes, production, and scheduling. You might be tracking inventory in a spreadsheet, for example, or placing orders via email without sharing this data with other parts of the business.

Back of House 52

Back of House Allergens Front of House Food Supply 52

Apicbase

MAY 21, 2024

That means balancing brilliant ideas with practicality and taking the time to consider all variables that can impact food costs , menu scalability, and customer first impressions. Menu Planning Tailoring your menu to perfection for a dining experience that keeps customers coming back for more.

Menu 52

Menu Dietary Restrictions Allergens Seasonal Menu 52

Apicbase

MAY 8, 2024

However, with numerous similar systems available, tailored to various types of food service operations and specific use cases, you might ask, ‘Which software is the best fit for my business?’ We also analyse customer feedback from platforms like G2 and Capterra to highlight the pros and cons users have encountered.

Inventory 52

Inventory Food Supply Back of House Kitchen Safety 52

Apicbase

MARCH 28, 2024

In this guide, we’ll examine the definitions and calculations for different types of restaurant profit margins and discuss the best ways to improve them through better inventory and purchasing management, tech integrations, and analytics. It’s worth, therefore, investing in improving operations to boost your margin.

Food Truck 52

Food Truck Front of House Allergens Inventory 52

The Restaurant Times

AUGUST 30, 2022

The food service industry across the world is saturated with a large number of players without much variation in terms of offerings. A restaurant POS system helps you manage everything from inventory to staff members, easing out a lot of the complexities involved in running a restaurant business. Inventory Management.

POS 52

POS 2022 Point of Sale Mobile Ordering 52

Apicbase

JUNE 11, 2024

Inefficiencies in a restaurant’s supply chain can increase costs, disrupt operations, and drive customers to competitors. Ensuring customer health remains a top priority. Vendor representatives who go out of their way to accommodate customers will be less inclined to do so if they must constantly chase payments.

Supplies 52

Supplies Management Management Food Supply 52

The Restaurant Times

JUNE 14, 2022

It is one of the touchpoints through which customers interact with your restaurant, and based on their perception, decide whether or not they want to dine there. Although the look and feel of a menu may attract customers, it is much more than that. Recipe Management. Ability To Create Categories. Multilingual Support.

Menu 52

Menu Management Management Allergens 52

Hot Schedules

MARCH 26, 2019

As you may imagine, disengaged employees deliver mediocre or negative customer experiences. And, they are empowered to go the extra mile for guests, delivering outstanding customer experiences and driving sales. Gallup reports turnover rates as high as 150% in quick-service restaurants and 103% for hourly staff in full-service brands.

Employee Relations 60

Employee Relations Front of House Allergens Back of House 60

Apicbase

JANUARY 12, 2023

Why email marketing works for food service operations. It consistently drives customer retention. To gain repeat customers, your interaction shouldn’t end once they’ve paid the bill. It opens the way to direct customer communication. Specialized email types for food service operators. Service protocols.

Email Marketing 52

Email Marketing Marketing Tip Distribution Social Media 52

Rocket Fuel

JANUARY 18, 2025

The quick-service restaurant (QSR) industry has always been fast-paced and ever-changing, but 2025 marks a pivotal year of transformation. Now, more than ever, QSR chains are prioritizing the integration of technology to improve speed, accuracy and customer satisfaction.

2025 52

2025 Mobile Ordering Food Customer Service 52

Apicbase

NOVEMBER 28, 2022

The increasing number of multi-site restaurants and food service companies with centralised production kitchens also increases the importance of traceability. Catering kitchens prepare food on-site and then distribute batches to external customers , such as large businesses, hospitals, museums, airports, etc. Virtual brands.

Tip Distribution 52

Tip Distribution Kitchen Safety Food Supply Food Safety 52

Apicbase

JULY 22, 2024

There is more remote work, sustainability has become essential for business, and competition from food delivery services, local restaurants, and retail is fierce. “We help our customers streamline their back-of-house processes, achieve a healthy bottom line, and go for zero waste.” Markets and demand have changed.

Catering 52

Catering Sustainability Technology Employee Relations 52

Apicbase

MARCH 28, 2024

The F&B director works with the order forms, the COO analyses the profit and loss statements, the inventory manager checks the stock counts, the executive chef works in the recipes database and so on. All come with their own data sets and metrics – food cost, inventory variance, sales numbers, the list goes on.

Management 52

Management Management Point of Sale Kitchen Safety 52

Apicbase

MARCH 25, 2022

Streamlined, easy to access, and loaded with the info your BoH staff needs for prep and everything your FoH staff needs to make the sale and answer customer questions. This is your inventory from which all your recipes are created. Learn more: Restaurant Inventory Management Software. You’re done.

Menu 52

Menu Point of Sale Pricing Take-out 52

Apicbase

OCTOBER 25, 2024

Your dishes must delight customers, but they can’t be too costly to produce. You need to manage everything from costs and inventory to menu design to get this balance right. It’s the systematic process of planning, designing, updating, and maintaining your menu to maximise profitability while enhancing customer satisfaction.

Menu 52

Menu Management Management Allergens 52

360Training

JANUARY 14, 2019

coli O157:H7 in ground beef, salmonella in peanut butter, or food with an undeclared allergen. Examples include minor labeling problems, such as improper format or undeclared ingredients that are not allergens. Remove the items from inventory, and place them in a secure and appropriate location. Examples include E.

Food 60

Food Kitchen Safety Food Safety Allergens 60

Apicbase

OCTOBER 19, 2023

The food service industry is in the midst of digital transformation. It forces management to juggle multiple, disjointed systems, often resorting to manual data transfers or Excel to bring everything together – POS, supplier e-commerce, inventory, CRM and so on. Is this an odd statement coming from a tech CEO? And with good reason.

Technology 52

Technology Inventory Allergens POS 52

Apicbase

OCTOBER 19, 2023

The food service industry is in the midst of digital transformation. It forces management to juggle multiple, disjointed systems, often resorting to manual data transfers or Excel to bring everything together – POS, supplier e-commerce, inventory, CRM and so on. Is this an odd statement coming from a tech CEO? And with good reason.

Technology 52

Technology Inventory Allergens POS 52

Apicbase

MARCH 16, 2025

For caterers, that means rethinking everything: how they plan, operate, and engage customers. Few know this better than Sandra Rijswijk , Digital Transformation Manager at Vermaat, and Daniel Corlett , Managing Director Workplace Services at ISS UK. Daniel Corlett, Managing Director Workplace Services at ISS UK. And what isnt?

Catering 52

Catering Dietary Restrictions Back of House Front of House 52

Modern Restaurant Management

DECEMBER 17, 2024

From inventory management to predictive labor scheduling, AI tools will help restaurants cut costs and adapt in real-time, while providing operators valuable data to help inform business decisions. I think 2025 will be the year restaurants focus on turning insight to action through integrations.

2025 419

2025 Back of House Front of House Customer Experience 419

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time?

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Hiring Customer Service Dietary Restrictions Customer Experience 195