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The restaurant industry is still dealing with pandemic-related issues, including supply chain disruptions, new COVID variants and surging cases, labor shortages, rising prices, and a shift in consumer demand. Make food safety and customer reassurance a priority to create a brand that customers (and employees) trust and support.
Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. In addition to considering their customers, restaurant owners must also take the necessary steps to reassure and retain employees.
Related video from YouTube What Is PCI Compliance? Seasonal workers and new hires require ongoing security training, making consistent protection harder to maintain. By investing in proper security, training your staff, and working with compliant vendors, you can protect both your bottom line and your customer relationships.
I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. I’ve used it here to brainstorm ideas for training modules for waiters, managers, cooks, head chefs, and baristas. Questions could range from ingredients of dishes to potential allergens.
The most common type of cross-contamination related to foodservice is the transfer of harmful microorganisms, but those aren’t the only contaminants your operation needs to worry about. Cross-Contamination with Allergens. Allergens are proteins that cause an allergic reaction in some people. By Contaminant.
Three talent development experts discuss how to prove the value of training programs and the evolution of talent development over the years. These customizable technology solutions allow training teams to deliver the latest courses to employees in an easy-to-use, scalable interface. How do you prove the value of training?
This revolutionary digital recipe platform will transform your kitchen operations, making recipe execution and training a breeze. This easy-to-use recipe software is helpful for training, quality control, and reducing the headache of recipe books.
A slow, boring shift means employees receive lower tips and have less to do. These employees are then checked out or distracted on the job. Managers divide the sales revenue forecast by this number to determine how many employees they can put on the schedule. The time spent by a given employee differs for each scenario.
A new hire checklist for restaurant employees can make the onboarding process easy and painless for all parties involved. After all, employees are the heart of your restaurant, and setting them up for success starts with the onboarding process. What Is Restaurant Employee Onboarding? Get Your Employee Handbook Template.
See how improving your employee experience will boost the guest experience, too. Engaging your employees will encourage them to stay. Engaging your employees will encourage them to stay. Disengaged vs. Engaged Employees. As you may imagine, disengaged employees deliver mediocre or negative customer experiences.
Technology in restaurants can be a game-changer for the customer experience, employee workflows and the bottom line. It’s more sanitary than handling a paper-based menu, reduces printing costs and saves employees’ time cleaning between table turns. Air purification technology in restaurants can help ease guest and employee concerns.
Continue reading as we talk more about front-of-house employees in a restaurant, their importance, functions, the different FOH positions, and tips on managing and optimizing FOH operations. They are in charge of scheduling, handling customer complaints, and interviewing and hiring new employees. How to Optimize Front of House (FOH)?
Without a long-term approach, hotels – and large-scale food service companies – run into all sorts of problems down the line, leading to: costly software patch-ups, difficulties with staff training, low adoption by employees, and underwhelming ROI. It’s a frustration not only felt by guests. A New Technology Strategy For Hospitality.
Having written over 300 articles for national trade magazines, I am often asked about industry-related topics. Training and education are imperative. This can lead to cross-contamination and foodborne illness as well as cross-contact and a food allergen issue. Another mistake I see is the improper storage and handling of food.
Make sure your employees understand when to wash their hands as well as appropriate times to use (and change) gloves. This may occur when raw meat touches another ingredient, or when a potential allergen touches another area of the kitchen. Train your staff. Training should be targeted and practical, rather than generic.
This scale of operation only seems to be on the rise, with the projected number of restaurant employees expected to grow to 17.2 Regardless, any issue stemming from a food handler’s lack of training could end in extreme monetary losses for a restaurant. The Importance of Food Safety Training. Training Material.
Additionally, in order for restaurant leaders to operate as a certified safe food handler , such as managers and chefs, they must pass assessments related to food safety and risks like foodborne illnesses. Employees aren’t wearing personal protective equipment. Employees aren’t following proper handwashing procedures.
Arguably, the two biggest headwinds faced by restaurants today are declining traffic and keeping restaurants staffed with enough qualified employees. Turnover for hourly, non-management employees increased again during August and remains at historically high levels according to People Report. Staffing woes are expected to continue.
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