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During orientation, share a presentation or video that reviews the key principles of your restaurant's culture. Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. Onboarding is your opportunity to reinforce these values. Include role-playing as part of the training.
Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Cleanliness impacts both presentation and safety in a restaurant, and is thus one of the restaurant skills that will most impact the customer experience.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.
Direct deposit is more convenient and safer than check payments during the COVID-19 pandemic, as employees don’t need to be physically present to be paid. Both front-of-house (FOH) and back-of-house (BOH) staff will benefit from having first-hand experience with your menu. Hands-on menu training and tasting.
Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. Additionally, Business Intelligence software eliminates manual tasks.
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