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Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. Employee handbook Your restaurant employee handbook serves as an introduction to the business. Ask trainees to read them and sign a form acknowledging that they’ve read them. Do you often host business banquets?
Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Recommended Reading: Restaurant Lingo & Slang Guide for FOH and BOH. Cross-contamination. Undercooking. Commercial kitchen equipment safety.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.
Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems. Ingredients are linked to their respective suppliers, package sizes, nutritional values, and allergen information. They can select what they need from a dropdown menu.
Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. To streamline the process they use online ordering systems and delivery apps.
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