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By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.
Robotic technology doesn't just bring novelty; it delivers practical benefits that enhance the guest experience. What do you envision restaurants of the future will look like, both in BOH and FOH, in regard to robotics? In what ways can robotic technology be used to enhance the guest experience and engagement?
Restaurant technology training, including how to request shifts and what to do during opening and closing shifts. Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. Learning general guidelines and procedures. Reviewing health and safety protocol.
Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. Cross-contamination. Undercooking.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.
Restaurant technology has come a long way. Although the point-of-sale system (POS) remains the technological heart of restaurants, numerous technologies run behind the scenes these days. Ingredients are linked to their respective suppliers, package sizes, nutritional values, and allergen information.
Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech.
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