Modern Restaurant Management

JUNE 15, 2021

Don’t Confuse Customer Communications with Customer Loyalty. Loyalty is prized, but it’s not the same as effective communication. The good news is that by using any number of these technologies and collecting the numerous points of data, you should be able to create better, more effective means of communication.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

DECEMBER 8, 2020

And, there are many different channels through which you can communicate with your audience. The article below covers some of the factors you should consider in your social media strategy – including what to look for when choosing the right social media platform for your restaurant’s marketing strategy.

Social Media 520

Social Media Advertising Customer Service Article 520

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. The pymnts.com article notes: “More than three-quarters of U.S. Frictionless Hands-Free Response is Becoming Commonplace.

Marketing 420

Marketing Fast Casual Entertainment Article 420

Modern Restaurant Management

MARCH 10, 2022

If you are not reading this article on Modern Restaurant Management , please reconsider your reading choices and visit the original source. However, in order for the business interruption component to trigger within a property program, there needs to be an insurable “physical” property damage or loss due to a covered peril.

Insurance 437

Insurance Food Safety Employee Relations Front of House 437

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. On top of the foundation are advanced methods to gather data, such as loyalty programs, new communication channels and customer relationship management.

Hospitality 449

Hospitality Customer Experience Loyalty Program Customer Service 449

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Robotics – A recent BostInno article included this video of Alfred the Robot making salads at BONAPITA, a fast-casual Mediterranean restaurant in West Roxbury, MA.

Food 474

Food Food Safety Front of House Fast Casual 474

7 Shifts

DECEMBER 11, 2019

A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.

Franchise 435

Franchise Franchising Email Marketing Communication 435

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Essential to calming the storm is communication with your customers. Make sure your communications with staff are reassuring. As a threshold matter, set the proper tone.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

NOVEMBER 25, 2019

In this article we’re going to look at five marketing mistakes that many restaurant owners make and show you how to avoid falling into the same traps yourself. As a restaurant owner, it’s important to know how to market your restaurant the right way if you’re going to survive in such a crowded and competitive marketplace.

Social Media 440

Social Media Marketing Customer Experience Consumer Goods 440

Modern Restaurant Management

JANUARY 28, 2020

At Church’s Chicken, we recently performed a comprehensive rebranding required communication to all of our domestic and international franchises, as well as all of their employees. Internal branding and employee experience are extremely important because they create a consistent collaborative culture that keeps employees engaged.

Franchise 462

Franchise Franchising Workshop Communication 462

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. Let’s communicate with our customers, let’s have them wait at the bar and not the tables, and, most importantly, let’s put our best staff on the front door.

Customer Service 465

Customer Service Reservations Specials Training 465

Modern Restaurant Management

JULY 19, 2023

This article takes a closer look at some of the risks associated with franchising in a virtual world and what businesses should be doing to prepare. Finally, because some metaverse users will be minors, there is an imperative need to prevent abuse in user-to-user communications on brand property.

Franchise 419

Franchise Franchising Restaurant Law Customer Service 419

Modern Restaurant Management

JULY 6, 2020

The article you read from last year may be outdated. First, communicating expectations and holding employees accountable reduces surprises. The cardinal rules in the employee discipline realm are treat employees equally, communicate expectations, hold employees accountable, and document, document, document.

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

Social Hospitality

AUGUST 13, 2020

Good customer communication is another vital pillar of long-term success in this industry. You should communicate and interact with your audience, guests, and visitors on a regular basis. It’s critical to have an amazing customer service team and also to integrate leading communication technology like VoIP.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Modern Restaurant Management

MARCH 31, 2020

In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. The first is to ensure that all of your internal communications are encrypted using a high-quality VPN. Why Is Cybersecurity Important for Restaurants?

Website Management 509

Website Management Retail Small Business Online Ordering 509

Modern Restaurant Management

AUGUST 22, 2023

In this article, I’ll share the areas where AI is best suited to improve your restaurant business, what the limitations are and how restaurants can leverage alternatives to drive revenue, today. They streamline communication and free up staff while reducing wait time for customers. Why Isn’t AI a Magic Bullet?

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. Communicating the new schedules was another logistical nightmare. was a pain.

Operations 370

Operations Book Small Business Communication 370

7 Shifts

SEPTEMBER 16, 2021

It makes total sense if you're reading this article and thinking to yourself, “how can I manage all of these requirements and still get some sleep at night?”. Improving employee communication is essential in any restaurant — not just among team members, but also with managers and the owner(s) of a restaurant business. Manager Log Book.

Management 370

Management Management Document Hiring 370

Goliath Consulting

JULY 28, 2020

You can visit a step by step guide to conflict resolution in the AMA article here (4, 5), but we recommend supervisors to first create opportunities for awareness and open dialogue with their staff. Effective Communication. Conclusion.

Leadership 350

Leadership Employee Relations Front of House Communication 350

Goliath Consulting

MAY 19, 2020

A good management software should be able to track your sales, managing your staff scheduling and most importantly, boost the overall efficiency of your business so that you can dedicate more time and energy into helping more clients, as explained in detail in this CaterEase article (3). Works in dense urban areas and suburban surroundings.

Catering 379

Catering Social Media Online Ordering Loyalty Program 379

Culinary Cues

FEBRUARY 18, 2020

There may even be an executive sous chef so that the executive chef can focus on future planning, communication, team building, concept development, and budgetary issues. The chef must be outgoing and sincerely enjoy interacting with members. [] A SUPERB COMMUNICATOR. The club chef cannot hide behind the kitchen doors.

Beverage 492

Beverage Events Food Order Website Management 492

7 Shifts

FEBRUARY 10, 2023

Mine happened when I realized social media wasn’t about meeting new people — it was about communicating in a brand new way. I remember reading an article on RestaurantOwner.com that said just because a restaurant is busy doesn’t mean it’s profitable. Ovation lets our customers communicate with us. Before my “Oh S**t!”

Social Media 370

Social Media Email Marketing Technology 2007 370

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season.

Point of Sale 370

Point of Sale Download Communication Reference 370

Modern Restaurant Management

JULY 6, 2023

While some customers might be interested, it won't resonate with those who only come in on weekends, making the message irrelevant, or annoying, to them, and therefore “devaluing” all communications from you. Timing and context also play a role in creating “high value” communications.

Seating 450

Seating Innovation Marketing Loyalty Program 450

Culinary Cues

JANUARY 11, 2022

Successful restaurateurs are ones who understand the power of people marketing, of keeping the name of the restaurant in the public eye and communicating effectively with existing and potential customers. Those who do not understand marketing are playing a guessing game.

Customer Experience 372

Customer Experience Café Hospitality Customer Service 372

7 Shifts

MARCH 26, 2020

7shifts is sharing insights about communication, sales, and staffing for restaurateurs to understand both the global and regional impact of COVID-19. I suggest that restaurants continue to use the communication tools in 7shifts—its a good way to get messages out quickly and alert staff of changes as things adapt.

Communication 367

Communication Delivery Government Management 367

7 Shifts

APRIL 30, 2021

In the restaurant business, communication is at the core of success (7shifts Team Communication App can help with that). Legal and other matters referred to in this article are based on 7shifts' interpretation of laws existing at the time and should not be relied on in place of professional legal advice.

Restaurant Law 370

Restaurant Law White Paper Cash Management Small Business 370

Culinary Cues

JUNE 13, 2023

The plight of the worker has been immortalized in books, articles, blogs, social media posts, union contracts, songs, and movies for as long as those methods of communication have existed. So here is the point of this article: “Work is important to our physical, mental, and emotional wellbeing. Of course, I could go on and on.

Article 313

Article Social Media Blog Café 313

Modern Restaurant Management

DECEMBER 23, 2019

A portion of this article is included as a chapter in a new, 90+ page eBook – How to Start a Business from Scratch: Build a Successful Business and Turn Your Ideas Into Money. Make it easy to communicate with your business through various channels. Grab your free copy here. Grab your free copy here.

Social Media 334

Social Media Customer Experience Customer Service Small Business 334

Culinary Cues

JANUARY 3, 2023

When we care about people, when their experience is important to us, when we communicate the very best of what hospitality means then the whole feel of the business falls in line. Over 800 articles about the business and people of food). Happy, welcomed employees produce happy food. _Danny Meyer. PLAN BETTER – TRAIN HARDER.

Hospitality 380

Hospitality Customer Experience Customer Service Small Business 380

7 Shifts

MARCH 27, 2020

Read through our article on how to pivot your restaurant to takeout & delivery to see if leveraging these revenue channels is an option for your business. How to communicate your COVID-19 restaurant closure. Then share general updates with staff through your team communication tool. Here’s how to do that thoroughly.to

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Communicate Clear Expectations and Accountability Creating a positive work atmosphere isn’t all fun and games.

Back of House 276

Back of House Management Management BOH 276

Culinary Cues

FEBRUARY 1, 2021

We are communicators, ambassadors, and speakers of the universal language of food. The preparation and sharing of food brings all of our senses into alignment and points us to the question: “what am I capable of creating and how can I communicate what I am feeling with others through food?” Chef Lidia Bastianich.

Small Business 364

Small Business Front of House Customer Service Communication 364

Goliath Consulting

FEBRUARY 26, 2021

In this article, we define culture as a set of guiding or shared organizational values that define behaviors and a restaurant’s operations. Top management should lead by example, communicate with the team often and share the vision of where the business is headed. Is it community? So what do we mean by culture?

Customer Experience 274

Customer Experience Customer Service Café Magazine 274

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? A Guide For Managers June 2020 How Do I Manage Millenials? June 2020 Front Of House (FOH) Vs. Back Of House (BOH): What’s The Difference?

Article 78

Article 2023 2022 2021 78

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. So, I thought from what I know, and what I have experienced, I would take a hard look at the good, the bad, and the ugly (the theme song from the movie is playing in my head).

Technology 341

Technology Social Media Back of House Front of House 341

7 Shifts

NOVEMBER 15, 2024

In this article: What strategies do you use to motivate and engage your restaurant employees? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195