Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. As your restaurant eyes an official reopening date, we hope the strategies we’ve covered in this article inspire new ways to promote a culture of safety in your workplace.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

DECEMBER 29, 2021

Savvy entrepreneurs understand that PR practitioners specialize in communication and have strong relationships with journalists and news outlets by continuously providing valuable content and sources for various news cycles. However, you need to provide thought leadership quotes and articles to get into mainstream media.

Communication 553

Communication Leadership Article 2022 553

Culinary Cues

NOVEMBER 25, 2024

The second family is a breath of fresh air when we could easily feel left out. [] WE SPEAK THE UNIVERSAL LANGUAGE: Finally, I am grateful for food as a communication vehicle. Happy Thanksgiving. What are you thankful for?

Food Supply 354

Food Supply Uniforms Café Take-out 354

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. Improve workplace culture with fair scheduling, competitive pay, and open communication. Use handheld ordering devices to speed up communication between servers and the kitchen.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

MARCH 14, 2025

Features like color-coded priority alerts, order tracking, and streamlined communication between FOH and BOH help restaurants handle even the most intense services without breaking stride. Subway , for instance, is testing kitchen display systems in select locations worldwide as part of its Fresh Forward 2.0

Front of House 221

Front of House Back of House FOH BOH 221

Modern Restaurant Management

APRIL 11, 2022

A recent article in The New York Times cited a 5.7-percent Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. In chaotic times, clear and consistent communication can make all the difference. Getting creative helps, too.

Cash Management 508

Cash Management Healthcare Social Media Communication 508

Modern Restaurant Management

JUNE 15, 2021

Don’t Confuse Customer Communications with Customer Loyalty. Loyalty is prized, but it’s not the same as effective communication. The good news is that by using any number of these technologies and collecting the numerous points of data, you should be able to create better, more effective means of communication.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Goliath Consulting

JUNE 15, 2021

A lack of communication is possibly the most overlooked problem affecting the supply chain. Even though the ability of supply chain actors to interact has vastly improved as technology has progressed, the sector continues to face numerous issues due to lack of communication due to the fragmentation of the food system and the supply chain (4).

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

DECEMBER 8, 2020

And, there are many different channels through which you can communicate with your audience. The article below covers some of the factors you should consider in your social media strategy – including what to look for when choosing the right social media platform for your restaurant’s marketing strategy.

Social Media 520

Social Media Advertising Customer Service Article 520

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. The pymnts.com article notes: “More than three-quarters of U.S. Frictionless Hands-Free Response is Becoming Commonplace.

Marketing 420

Marketing Fast Casual Entertainment Article 420

Culinary Cues

NOVEMBER 2, 2024

You are part of a team with a common mission that involves communicating through food. PLAN BETTER – TRAIN HARDER Harvest America Ventures, LLC Restaurant Consulting www.harvestamericacues.com BLOG (Over 900 articles about the business and people of food)

Coaching 352

Coaching Take-out Food Order Inventory 352

Modern Restaurant Management

MARCH 10, 2022

If you are not reading this article on Modern Restaurant Management , please reconsider your reading choices and visit the original source. However, in order for the business interruption component to trigger within a property program, there needs to be an insurable “physical” property damage or loss due to a covered peril.

Insurance 437

Insurance Food Safety Employee Relations Front of House 437

ChowNow

JANUARY 30, 2025

It communicates your purposewhy your restaurant exists, what makes it unique, and what emotional connection you want to build with your customers. This includes your: Logo Color palette Typography These elements all work together to communicate your personality and values.

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. On top of the foundation are advanced methods to gather data, such as loyalty programs, new communication channels and customer relationship management.

Hospitality 449

Hospitality Customer Experience Loyalty Program Customer Service 449

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Robotics – A recent BostInno article included this video of Alfred the Robot making salads at BONAPITA, a fast-casual Mediterranean restaurant in West Roxbury, MA.

Food 474

Food Food Safety Front of House Fast Casual 474

ChowNow

MARCH 27, 2025

In this article, youll learn: The 10 KPIs for online food delivery every restaurant should monitor Why these metrics matter to your business How to track and improve them Lets dive into the KPIs that can make or break your online delivery strategy.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

ChowNow

MARCH 7, 2025

In this article, you will learn: Why you should use your customer data to help your restaurant grow The different kinds of data you have available to you to use The best ways to use customer data to make better decisions Lets explore why customer data is one of your most powerful tools for growing your restaurant.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

7 Shifts

DECEMBER 11, 2019

A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.

Franchising 435

Franchising Franchise Email Marketing Communication 435

ChowNow

FEBRUARY 21, 2025

In this article, you will learn: How to educate customers on why direct ordering matters Simple incentives to encourage direct orders Ways to streamline and promote your direct ordering system Lets explore the best ways to shift customer behavior and grow your direct ordering sales. But how do you get diners to change their habits?

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

ChowNow

MARCH 21, 2025

In this article, youll learn: How food delivery aggregators work and why theyre valuable. With customer expectations higher than ever, tech will play a bigger role in how restaurants manage delivery, communicate with their customers, and keep up with demand. The operational and customer service benefits of using an aggregator.

Delivery 195

Delivery Operations Food Online Ordering 195

ChowNow

MARCH 19, 2025

In this article, you will learn: Why takeout is a powerful tool for customer retention The biggest reason diners dont returnand how to fix it Simple strategies to turn first-time customers into regulars Lets look closer at how takeout has changed.

Loyalty Program 195

Loyalty Program Email Marketing Back of House Customer Experience 195

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Essential to calming the storm is communication with your customers. Make sure your communications with staff are reassuring. As a threshold matter, set the proper tone.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

NOVEMBER 25, 2019

In this article we’re going to look at five marketing mistakes that many restaurant owners make and show you how to avoid falling into the same traps yourself. As a restaurant owner, it’s important to know how to market your restaurant the right way if you’re going to survive in such a crowded and competitive marketplace.

Social Media 440

Social Media Marketing Customer Experience Consumer Goods 440

Modern Restaurant Management

JANUARY 28, 2020

At Church’s Chicken, we recently performed a comprehensive rebranding required communication to all of our domestic and international franchises, as well as all of their employees. Internal branding and employee experience are extremely important because they create a consistent collaborative culture that keeps employees engaged.

Franchising 462

Franchising Franchise Workshop Communication 462

Culinary Cues

FEBRUARY 27, 2025

Thomas Keller Arguably one of the greatest chefs of the last generation, Keller reflects on the important role of the cook and chef to tell their story of life and living through the recipe, to add their personal signature to a dish while elevating it from a transactional process to communicative art.

Consumer Goods 267

Consumer Goods Presentation Leadership Dine-in 267

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. Let’s communicate with our customers, let’s have them wait at the bar and not the tables, and, most importantly, let’s put our best staff on the front door.

Customer Service 465

Customer Service Reservations Specials Training 465

Modern Restaurant Management

JULY 19, 2023

This article takes a closer look at some of the risks associated with franchising in a virtual world and what businesses should be doing to prepare. Finally, because some metaverse users will be minors, there is an imperative need to prevent abuse in user-to-user communications on brand property.

Franchising 419

Franchising Franchise Restaurant Law Customer Service 419

Modern Restaurant Management

JULY 6, 2020

The article you read from last year may be outdated. First, communicating expectations and holding employees accountable reduces surprises. The cardinal rules in the employee discipline realm are treat employees equally, communicate expectations, hold employees accountable, and document, document, document.

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

The Rail

NOVEMBER 1, 2024

In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space. Social media platforms and digital marketing tools can help you manage this communication more effectively.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Social Hospitality: Restaurants

AUGUST 13, 2020

Good customer communication is another vital pillar of long-term success in this industry. You should communicate and interact with your audience, guests, and visitors on a regular basis. It’s critical to have an amazing customer service team and also to integrate leading communication technology like VoIP.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Modern Restaurant Management

MARCH 31, 2020

In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. The first is to ensure that all of your internal communications are encrypted using a high-quality VPN. Why Is Cybersecurity Important for Restaurants?

Website Management 509

Website Management Retail Small Business Online Ordering 509

Modern Restaurant Management

AUGUST 22, 2023

In this article, I’ll share the areas where AI is best suited to improve your restaurant business, what the limitations are and how restaurants can leverage alternatives to drive revenue, today. They streamline communication and free up staff while reducing wait time for customers. Why Isn’t AI a Magic Bullet?

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

ChowNow

FEBRUARY 28, 2025

In this article, you will learn: How to improve your restaurants visibility so more people discover you Engagement strategies that turn first-time visitors into repeat customers Practical marketing tactics to fill more tables and increase takeout orders Here are eight strategies proven to attract more customers to your restaurant.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. Communicating the new schedules was another logistical nightmare. was a pain.

Operations 370

Operations Book Small Business Communication 370

Culinary Cues

FEBRUARY 18, 2020

There may even be an executive sous chef so that the executive chef can focus on future planning, communication, team building, concept development, and budgetary issues. The chef must be outgoing and sincerely enjoy interacting with members. [] A SUPERB COMMUNICATOR. The club chef cannot hide behind the kitchen doors.

Beverage 511

Beverage Events Food Order Website Management 511

7 Shifts

SEPTEMBER 16, 2021

It makes total sense if you're reading this article and thinking to yourself, “how can I manage all of these requirements and still get some sleep at night?”. Improving employee communication is essential in any restaurant — not just among team members, but also with managers and the owner(s) of a restaurant business. Manager Log Book.

Management 370

Management Management Document Hiring 370

Goliath Consulting

JULY 28, 2020

You can visit a step by step guide to conflict resolution in the AMA article here (4, 5), but we recommend supervisors to first create opportunities for awareness and open dialogue with their staff. Effective Communication. Conclusion.

Leadership 348

Leadership Employee Relations Front of House Communication 348