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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. Personalize the Customer Experience.

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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. In this article: What strategies do you use to motivate and engage your restaurant employees? Hiring the right people can make or break your business.

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Article Publish And Update Dates

Sling

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work?

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Hiring? Ask These Interview Questions to Spot Versatile Restaurant Talent

Modern Restaurant Management

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. In this article, I’ll share those tips so you can hire people who will excel in the role and not only fill it.

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14 Bar Manager Interview Questions to Hire the Perfect Fit for Your Venue

7 Shifts

They play a big role in overseeing your inventory and attending to customer complaints. In this article: How do you handle inventory management to keep the bar always adequately stocked? How do you make sure staff adhere to responsible alcohol service standards? What would you do if a customer claims they were overcharged?

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Kitchen Manager Interview Questions to Ensure Smooth Back-of-House Operations

7 Shifts

In this article: Can you tell us about your previous experience in restaurant management? How do you handle complaints about food quality from customers? They might describe specific strategies, like setting up a clear mise en place before service. How do you handle complaints about food quality from customers?

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THE CHEF’S SECRET INGREDIENT – CONTEXT

Culinary Cues

The service staff members have been well-trained and are enthusiastic about the restaurant concept. Certainly, fantastic tasting, smelling, and looking food is essential and guests do return for great service, so, what else is missing? We know the technology is here to help us along, but the customer rarely thinks that way.

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