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6 Ways Restaurants Can Reach Customers in 2021

Social Hospitality

Mobile Menus. Everything you do should funnel customers towards your mobile menu to encourage takeout orders. If your mobile experience is poor, you’re building your digital marketing on a shaky foundation. Pull up an online order form. Pay the bill on a mobile device. Redirect to your website. Review Sites.

2021 434
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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

For example, taking and processing orders, accommodating new arrivals at hotels and venues, processing booking and customer information, processing check-outs faster, and much more. Good customer communication is another vital pillar of long-term success in this industry. At the same time, they elevate security on the premises.

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How Beechwood Doughnuts Streamlined Their Operations to Make 10,000+ Doughnuts A Week

7 Shifts

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. Communicating the new schedules was another logistical nightmare. was a pain.

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How To Create an Effective Shift Swap Policy For Employees

7 Shifts

In order to keep scheduling flexible for employees – yet still ensure each shift is fully staffed – your restaurant can offer a shift swap policy. In this article, we'll explain what shift swapping is, outline its pros and cons, and walk through the steps you should take to maintain a fair and effective protocol for shift swapping.

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Digital Marketing Tips to Attract More Valentine’s Day Diners

Modern Restaurant Management

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. As more customers are searching for and looking at restaurant websites on their phones, the page needs to be mobile friendly and optimized.

Marketing 221
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6 Ways Chatbots Can Help Restaurant Businesses

Social Hospitality

C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. But many small restaurants haven’t yet adopted emerging restaurant technology for customer communication. That changes when you use a conversational chatbot on the website, mobile app, or social media.

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Competition’s Coming: Key Technology Changes Can Help You Win

Modern Restaurant Management

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Digitize Your Ordering Function and Enhance Your Presence. Just prior to the pandemic, off-premises orders accounted for 60 percent of restaurant engagements, according to a National Restaurant Association report.