Modern Restaurant Management

FEBRUARY 28, 2020

Instead of having to go to a website, click on a text link or access an offer through a QR code, restaurant consumers can simply utter a code or phrase into their smart speaker to redeem offers, find out more information, express opinions, leave reviews and the like. The pymnts.com article notes: “More than three-quarters of U.S.

Marketing 420

Marketing Fast Casual Entertainment Article 420

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. The more that people go out, the greater the expectations will become.

Customer Service 465

Customer Service Reservations Specials Training 465

Social Hospitality

AUGUST 13, 2020

It’s critical to have this balance to meet the expectations of your millennial customers and take your business forward as a whole. Today, we’ll take a look at some best examples of stellar customer service in the hospitality industry. By doing so, you can grow your community and boost acquisition, as well as retention.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

7 Shifts

DECEMBER 11, 2019

A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.

Franchise 435

Franchise Franchising Email Marketing Communication 435

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. I was fresh out of university. Communicating the new schedules was another logistical nightmare.

Operations 370

Operations Book Small Business Communication 370

Modern Restaurant Management

JUNE 23, 2022

Taking orders at the counter and preparing quick meals were not necessarily perceived as stepping stones to better-paid careers with expanded responsibilities. The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Fast forward to 2022.

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

MARCH 31, 2020

In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. That’s fine, but you need to ensure that the companies you are working with take your security seriously. Why Is Cybersecurity Important for Restaurants? Choosing Vendors.

Website Management 509

Website Management Retail Small Business Online Ordering 509

Goliath Consulting

MAY 19, 2020

Take some time to explore what you can achieve as a business. Stepping out of your comfort zone is never easy, but challenging yourself to take on new catering opportunities will set you apart from the competition and increase your business exposure. TAKE ADVANTAGE OF TRENDS. INVEST IN SOCIAL MEDIA.

Catering 379

Catering Social Media Online Ordering Loyalty Program 379

Modern Restaurant Management

AUGUST 22, 2023

As a software engineer, as much as I would love to geek out on this subject, I’ll keep it simple. In this article, I’ll share the areas where AI is best suited to improve your restaurant business, what the limitations are and how restaurants can leverage alternatives to drive revenue, today.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

7 Shifts

FEBRUARY 10, 2023

Mine happened when I realized social media wasn’t about meeting new people — it was about communicating in a brand new way. I remember reading an article on RestaurantOwner.com that said just because a restaurant is busy doesn’t mean it’s profitable. Ovation lets our customers communicate with us. Before my “Oh S**t!”

Social Media 370

Social Media Email Marketing Technology 2007 370

7 Shifts

APRIL 30, 2021

Employees may clock in early to help out or leave a few minutes early on a slow day. For a healthier business, it's important to flush out any time theft that's happening now and create preventive measures to keep it from creeping up. When an employee clocks in or out for another employee, this is known as “buddy punching.”

Restaurant Law 370

Restaurant Law White Paper Cash Management Small Business 370

Modern Restaurant Management

JULY 6, 2020

Many unsuspecting employers adhere to federal law only to find out that by doing so they’ve violated California’s overtime law, which requires both daily and weekly overtime. The article you read from last year may be outdated. First, communicating expectations and holding employees accountable reduces surprises.

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season.

Point of Sale 370

Point of Sale Download Communication Reference 370

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Effective Communication. COVID-19 is redefining jobs (1). Conclusion.

Leadership 350

Leadership Employee Relations Front of House Communication 350

Culinary Cues

SEPTEMBER 14, 2023

What are the signs of cooks and chefs feeling the mental and emotional pressure of the job: COMMUNICATION GAP: Once vocal, thought provoking, opinionated individuals who simply shut down and shy away from conversations or debate may very well be filled with angst, self-doubt, confusion, and anxiety.

Employee Relations 388

Employee Relations Training Fine Dining Take-out 388

Culinary Cues

JANUARY 11, 2022

Before you turn and run away or write me off as unaware of how you have the perfect formula for success, just hear me out. Successful restaurateurs are ones who understand the power of people marketing, of keeping the name of the restaurant in the public eye and communicating effectively with existing and potential customers.

Customer Experience 372

Customer Experience Café Hospitality Customer Service 372

Social Hospitality

FEBRUARY 25, 2021

Check out these six different channels that will define your restaurant’s marketing moving forward. There is a variety of restaurant technologies out there to help. Rather than take a stroll down the street, customers found new restaurants via Google searches like “burritos near me” or “steakhouse delivery.” Mobile Menus.

2021 434

2021 Social Media Mobile Ordering Online Ordering 434

7 Shifts

SEPTEMBER 16, 2021

With more locations come more points of analysis, which in turn helps you determine what your under-performing locations can take away from your top-performing ones. It makes total sense if you're reading this article and thinking to yourself, “how can I manage all of these requirements and still get some sleep at night?”.

Management 370

Management Management Document Hiring 370

Social Hospitality

SEPTEMBER 27, 2023

As such, carefully consider every image your brand puts out online or in print. It’s important to understand that brand photography is more than simply taking photos. The Impact of Color Knowing the ins and outs of psychology in marketing can hugely affect how you strategize photography.

Social Media 436

Social Media Email Marketing Uniforms Sourcing 436

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Read through our article on how to pivot your restaurant to takeout & delivery to see if leveraging these revenue channels is an option for your business. How to communicate your COVID-19 restaurant closure.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. While customers can benefit from an integrated solution, they may use MenuDrive out of the box with no integration and get set up in as little as 60 minutes.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Culinary Cues

JUNE 13, 2023

I need a job” however becomes a sense of urgency that steps away from the negative and shouts out how important a job is to your survival. They work me to the bone”, must mean that a person feels like an indentured servant with no way out. I got the job!” Of course, I could go on and on. you can do better than this’”. -Dr.

Article 313

Article Social Media Blog Café 313

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Anyone who’s worked (or even stepped foot) in a restaurant knows how important effective kitchen management is.

Back of House 276

Back of House Management Management BOH 276

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Remember that being “the chef” will take you away from much of the day-to-day cooking, the adrenaline rush, and the team excitement that drew you to the kitchen in the first place.

Hotels 432

Hotels Point of Sale Cash Management Training 432

Culinary Cues

FEBRUARY 1, 2021

I have always looked at it this way: if you strive like crazy for perfection – an all-out assault on total perfection – at the very least you will hit a high level of excellence, and then you might be able to sleep at night. We are communicators, ambassadors, and speakers of the universal language of food. Chef Lidia Bastianich.

Small Business 364

Small Business Front of House Customer Service Communication 364

Culinary Cues

DECEMBER 5, 2023

In other words – patience and persistence – it takes time to build the skills and knowledge necessary to get to your destination. In all cases I would encourage you to take a step back, breathe deep, put down your knife, and check your enthusiasm for right now. This is where real cooking CAN take place.

Kitchen Safety 372

Kitchen Safety Food Safety Back of House Front of House 372

Culinary Cues

MAY 27, 2023

Encourage your staff to share the number with key family members and if there is a legitimate “emergency” this is the lifeline, in a semi-private setting where they can communicate. “I Encourage talk about food while on the job, take the time as a chef or manager to make “FOOD FACT” teaching moments throughout the day.

Technology 353

Technology Front of House Social Media Back of House 353

Goliath Consulting

FEBRUARY 26, 2021

In this article, we define culture as a set of guiding or shared organizational values that define behaviors and a restaurant’s operations. Top management should lead by example, communicate with the team often and share the vision of where the business is headed. Is it community? So what do we mean by culture?

Customer Experience 274

Customer Experience Customer Service Café Magazine 274

Modern Restaurant Management

NOVEMBER 2, 2023

” takes readers on a rollicking, astonishing journey through the hidden truths of the foodservice industry. Having written over 300 articles for national trade magazines, I am often asked about industry-related topics. What do you hope readers take away from reading the book? Shaw's “ Who Watches the Kitchen ?”

Kitchen Safety 474

Kitchen Safety Food Safety Allergens Employee Relations 474

Culinary Cues

NOVEMBER 25, 2024

Taking the time to be grateful is so refreshing. Taking the time to step away from all of that, looking up to the light and reflecting on how fortunate we are is cleansing and very, very important. It can be overwhelming, pointing us down a very dark path. Happy Thanksgiving. What are you thankful for?

Food Supply 321

Food Supply Uniforms Café Take-out 321

Culinary Cues

MAY 2, 2020

Breathe in – breathe out. We breathe to cleanse our soul and to refresh our heart, to take time to reflect and put aside our anxiety, to pause and think more clearly, to contemplate the bigger picture and to start anew as an individual or part of a group. Here are some thoughts: [] BREATHE MORE THAN YOU TAKE A BREATH.

Training 300

Training Take-out Transportation Customer Experience 300

Culinary Cues

APRIL 18, 2023

Here are some thoughts. [] IT’S STILL ABOUT THE FOOD: People go out to eat for a variety of reasons – convenience, social interaction, a change of pace, business travel, vacations, celebration, or habit. Find them, appreciate them, communicate with them, celebrate them, and make them part of your successful formula.

Food Truck 323

Food Truck Back of House Education Training 323

ChowNow

JANUARY 30, 2025

What steps do you take to establish that emotional connection? Within this guide, youll discover proven strategies that help you stand out in a crowded market, captivate your ideal customers, and turn casual diners into lifelong regulars. Think of each element as the leg of a tableyou take one out, and everything comes crashing down.

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

7 Shifts

DECEMBER 8, 2020

This article will arm you with ideas for restaurant employee contests. Adapting to Take-Out With many dining rooms closed due to COVID-19 restrictions at the time of this writing, you can take this idea and adapt it to take-out menus. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Goliath Consulting

JUNE 3, 2020

According to Philip Daus, partner with Simon-Kucher & Partners, a global strategy and marketing consulting firm, consumers are expected to “remain vigilant about staying safe and limiting potential exposure to COVID-19… (This) value driver will stick around for a long time, at least until mass vaccination has been rolled out” (1).

Guest Recovery 270

Guest Recovery Social Media Food Safety Consumer Goods 270

Sling

APRIL 5, 2021

In this article, the experts at Sling share 12 tips to help you keep your employees motivated, engaged, and productive. Yes, there may be a time when bad behaviors or results need to be pointed out, but for the most part, you can attract more flies with honey. Try something like, “Great job on that article, James. 12) Have Fun.

Employee Relations 185

Employee Relations Small Business Communication Tip Distribution 185

7 Shifts

SEPTEMBER 2, 2021

In this article, you'll learn which employees need to adhere to time clock rules, which rules apply to your restaurant, and how to use software to save $500 each week on payroll errors and time theft. Communication. Employees have the right to take unpaid 30-minute meal breaks if working more than five hours. California.

Restaurant Law 370

Restaurant Law Hiring Communication Management 370