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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

It’s critical to have this balance to meet the expectations of your millennial customers and take your business forward as a whole. Today, we’ll take a look at some best examples of stellar customer service in the hospitality industry. By doing so, you can grow your community and boost acquisition, as well as retention.

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7 Issues that Threaten the Franchisor and Franchisee Relationship

7 Shifts

A lack of trust and communication between both parties worsens this cycle, with franchisees of worldwide restaurants like McDonald’s, Dominos, and Subway having very public disputes with their franchisors. A lack of communication can take a serious toll on franchise owners, particularly in the realm of finances.

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How Beechwood Doughnuts Streamlined Their Operations to Make 10,000+ Doughnuts A Week

7 Shifts

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. I was fresh out of university. Communicating the new schedules was another logistical nightmare.

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Why Cali BBQ is a Digital-First Restaurant

7 Shifts

Mine happened when I realized social media wasn’t about meeting new people — it was about communicating in a brand new way. I remember reading an article on RestaurantOwner.com that said just because a restaurant is busy doesn’t mean it’s profitable. Ovation lets our customers communicate with us. Before my “Oh S**t!”

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Time Theft Guide: How to Spot it and How to Stop It

7 Shifts

Employees may clock in early to help out or leave a few minutes early on a slow day. For a healthier business, it's important to flush out any time theft that's happening now and create preventive measures to keep it from creeping up. When an employee clocks in or out for another employee, this is known as “buddy punching.”

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How to Create and Use a Restaurant Employee Evaluation Form

7 Shifts

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season.

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A COOK’S MENTAL AND EMOTIONAL HEALTH

Culinary Cues

What are the signs of cooks and chefs feeling the mental and emotional pressure of the job: COMMUNICATION GAP: Once vocal, thought provoking, opinionated individuals who simply shut down and shy away from conversations or debate may very well be filled with angst, self-doubt, confusion, and anxiety.