Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. Training, Training, Training … Making Current Staff and Managers Better. That was only a few weeks ago and we are now there. At this point every state is reopened to 100-percent capacity.

Customer Service 465

Customer Service Reservations Specials Training 465

ChowNow

FEBRUARY 28, 2025

In this article, well show you how to consolidate your delivery apps into one system so you can end tablet chaos, improve takeout operation, and ensure customers get their food fast, hot, and, most importantly, accurate. Staff training and inconsistent efficiency. Train every staff member on the new system.

Delivery 195

Delivery Online Ordering Customer Service POS 195

Goliath Consulting

JUNE 15, 2021

Since so many workers are being afflicted with COVID-19, we’ve seen the farming sector experience a widespread shortage of workers who have been trained to complete specific tasks. A lack of communication is possibly the most overlooked problem affecting the supply chain. You can read our original article here (10).

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Culinary Cues

FEBRUARY 27, 2025

.” Jack Welch Welch, the visionary past CEO of General Electric points to the most important role of a leader (chef, manager, restaurant owner) which is to develop their staff, to mentor them, to teach and train, and feed their passion until they match or even surpass your own abilities. This is the sign of true leadership.

Consumer Goods 266

Consumer Goods Presentation Leadership Dine-in 266

Culinary Cues

NOVEMBER 2, 2024

You are part of a team with a common mission that involves communicating through food. PLAN BETTER – TRAIN HARDER Harvest America Ventures, LLC Restaurant Consulting www.harvestamericacues.com BLOG (Over 900 articles about the business and people of food)

Coaching 346

Coaching Take-out Food Order Inventory 346

The Rail

NOVEMBER 1, 2024

In this article, we’ll explore the key tech innovations that are simplifying restaurant relocation and helping owners make a seamless transition to their new space. Virtual Reality for Training Staff When moving to a new location, restaurant staff may need to adjust to a new layout. This preemptive training reduces the learning curve.

Innovation 130

Innovation Transportation Loyalty Program Social Media 130

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. PLAN BETTER – TRAIN HARDER. www.meyersassociates.com.

Beverage 509

Beverage Events Food Order Website Management 509

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. On top of the foundation are advanced methods to gather data, such as loyalty programs, new communication channels and customer relationship management.

Hospitality 449

Hospitality Customer Experience Customer Service Loyalty Program 449

Goliath Consulting

JULY 28, 2020

You can visit a step by step guide to conflict resolution in the AMA article here (4, 5), but we recommend supervisors to first create opportunities for awareness and open dialogue with their staff. Effective Communication. Conclusion. References: (1) [link]. (2) 2) [link]. (3) 3) [link]. (4) 4) [link]. (5) 5) [link]. (6) 6) [link]. (7)

Leadership 348

Leadership Employee Relations Front of House Communication 348

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Robotics – A recent BostInno article included this video of Alfred the Robot making salads at BONAPITA, a fast-casual Mediterranean restaurant in West Roxbury, MA.

Food 474

Food Food Safety Front of House Fast Casual 474

ChowNow

MARCH 19, 2025

In this article, you will learn: Why takeout is a powerful tool for customer retention The biggest reason diners dont returnand how to fix it Simple strategies to turn first-time customers into regulars Lets look closer at how takeout has changed.

Loyalty Program 195

Loyalty Program Email Marketing Back of House Customer Experience 195

Modern Restaurant Management

JUNE 17, 2020

This article addresses some of the most common concerns arising out of the COVID-19 pandemic, from the perspective of an employment lawyer and a restaurateur. Essential to calming the storm is communication with your customers. Inform them of the training you have provided to your staff on these measures.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created. Delegating Responsibilities.

Management 370

Management Management Document Hiring 370

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 458

Hotels Point of Sale Cash Management Training 458

Culinary Cues

JANUARY 11, 2022

Successful restaurateurs are ones who understand the power of people marketing, of keeping the name of the restaurant in the public eye and communicating effectively with existing and potential customers. PLAN BETTER – TRAIN HARDER. Those who do not understand marketing are playing a guessing game. Harvest America Ventures, LLC.

Customer Experience 399

Customer Experience Café Hospitality Customer Service 399

ChowNow

JANUARY 30, 2025

It communicates your purposewhy your restaurant exists, what makes it unique, and what emotional connection you want to build with your customers. This includes your: Logo Color palette Typography These elements all work together to communicate your personality and values. Consistency builds trust.

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

ChowNow

FEBRUARY 21, 2025

In this article, you will learn: How to educate customers on why direct ordering matters Simple incentives to encourage direct orders Ways to streamline and promote your direct ordering system Lets explore the best ways to shift customer behavior and grow your direct ordering sales. But how do you get diners to change their habits?

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Culinary Cues

SEPTEMBER 14, 2023

What are the signs of cooks and chefs feeling the mental and emotional pressure of the job: COMMUNICATION GAP: Once vocal, thought provoking, opinionated individuals who simply shut down and shy away from conversations or debate may very well be filled with angst, self-doubt, confusion, and anxiety. TRAINING: You can never train too much.

Employee Relations 413

Employee Relations Training Take-out Fine Dining 413

Modern Restaurant Management

AUGUST 22, 2023

In this article, I’ll share the areas where AI is best suited to improve your restaurant business, what the limitations are and how restaurants can leverage alternatives to drive revenue, today. They streamline communication and free up staff while reducing wait time for customers. But it’s just like a computer brain.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

Modern Restaurant Management

JULY 6, 2020

The article you read from last year may be outdated. First, communicating expectations and holding employees accountable reduces surprises. The cardinal rules in the employee discipline realm are treat employees equally, communicate expectations, hold employees accountable, and document, document, document.

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

Culinary Cues

FEBRUARY 1, 2021

We are communicators, ambassadors, and speakers of the universal language of food. The preparation and sharing of food brings all of our senses into alignment and points us to the question: “what am I capable of creating and how can I communicate what I am feeling with others through food?” PLAN BETTER – TRAIN HARDER.

Small Business 391

Small Business Front of House Customer Service Communication 391

ChowNow

FEBRUARY 28, 2025

In this article, you will learn: How to improve your restaurants visibility so more people discover you Engagement strategies that turn first-time visitors into repeat customers Practical marketing tactics to fill more tables and increase takeout orders Here are eight strategies proven to attract more customers to your restaurant.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Recommended Reading: How to Reduce Turnover Through Restaurant Staff Training What Makes a Good Work Environment? If you’re not sure where to start, ask!

Back of House 276

Back of House Management Management BOH 276

Culinary Cues

JANUARY 3, 2023

When we care about people, when their experience is important to us, when we communicate the very best of what hospitality means then the whole feel of the business falls in line. PLAN BETTER – TRAIN HARDER. Over 800 articles about the business and people of food). Happy, welcomed employees produce happy food. _Danny Meyer.

Hospitality 407

Hospitality Customer Experience Customer Service Small Business 407

Modern Restaurant Management

APRIL 2, 2020

Virtual Training Forums – newly-created to address timely and critical COVID-19 topics. Regional Training Forums – in-person and virtual meetings across the U.S. Hospitality Training Magazine – articles and member blogs with practical training content. For more information, visit click here.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Culinary Cues

JUNE 29, 2024

The service staff members have been well-trained and are enthusiastic about the restaurant concept. This means a lot and will help to bring them back time and again. [] REGULAR COMMUNICATION FROM THE CHEF & OWNER: The dining experience includes the bookends of enticement and follow up. So, that should be it.

Dine-in 318

Dine-in Customer Experience Back of House Customer Service 318

Culinary Cues

DECEMBER 5, 2023

Sous chefs are trainers, schedulers, production managers, quality control geeks, motivators, timing engineers, communicators, organizers, and roundsmen able to fill in any position where they might be needed. Wax on, wax off. [] The sous chef is the second in command – the person who is the lead operations manager.

Kitchen Safety 398

Kitchen Safety Food Safety Back of House Front of House 398

Culinary Cues

JUNE 13, 2023

The plight of the worker has been immortalized in books, articles, blogs, social media posts, union contracts, songs, and movies for as long as those methods of communication have existed. So here is the point of this article: “Work is important to our physical, mental, and emotional wellbeing. Of course, I could go on and on.

Article 339

Article Social Media Blog Café 339

Culinary Cues

APRIL 18, 2023

Restaurants need to zero in on finding out what they are really good at, buy the best quality raw materials, train their cooks to execute consistently great delivery of attractive and tasty food, and deliver it hot or cold as required. Plan, equip, train, evaluate, educate, and celebrate each and every employee.

Food Truck 344

Food Truck Back of House Education Training 344

Modern Restaurant Management

NOVEMBER 2, 2023

Having written over 300 articles for national trade magazines, I am often asked about industry-related topics. Training and education are imperative. Employee training : All employees, especially those involved in food handling, should receive proper training in food safety practices.

Kitchen Safety 474

Kitchen Safety Food Safety Allergens Employee Relations 474

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season.

Point of Sale 370

Point of Sale Download Communication Reference 370

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. So, I thought from what I know, and what I have experienced, I would take a hard look at the good, the bad, and the ugly (the theme song from the movie is playing in my head).

Technology 368

Technology Social Media Back of House Front of House 368

Culinary Cues

SEPTEMBER 27, 2023

TEAM ENVIRONMENT Depending on others and they on you, picking up the slack when others falter, communicating with those who share a mission, working off each other like musicians in a band, and winning or losing as a unit makes for a truly dynamic environment like professional sport teams. INSTANT FEEDBACK Same with feedback as a “pro”.

Employee Relations 416

Employee Relations Training Fine Dining Communication 416

Culinary Cues

MAY 2, 2020

This is a time to train yourself to breathe and think more clearly. You are an exceptional cook, a communicator, a planner, a problem solver, a team builder and a business savvy chef with an entrepreneurial spirit. PLAN BETTER – TRAIN HARDER. over 600 articles that are there for your benefit). We are in this together.

Training 317

Training Take-out Transportation Customer Experience 317

7 Shifts

MARCH 27, 2020

Read through our article on how to pivot your restaurant to takeout & delivery to see if leveraging these revenue channels is an option for your business. How to communicate your COVID-19 restaurant closure. Then share general updates with staff through your team communication tool. Here’s how to do that thoroughly.to

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

The Rail

AUGUST 28, 2024

In this article, we will explore the key aspects that need to be taken into account to maintain and even increase customer loyalty when relocating a restaurant. Planning and Organizing the Move Planning a move requires logistical coordination and a communication plan. A well-trained customer service team is essential to achieving this.

Loyalty Program 219

Loyalty Program Customer Service Social Media Customer Experience 219

Culinary Cues

MAY 27, 2023

Encourage your staff to share the number with key family members and if there is a legitimate “emergency” this is the lifeline, in a semi-private setting where they can communicate. “I The solution is low-tech: Have a dedicated emergency landline installed in the chef’s office for this purpose.

Technology 379

Technology Front of House Social Media Back of House 379