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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. Personalize the Customer Experience.

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Article Publish And Update Dates

Sling

Article Updated Date Top 12 Hotel Management Software Solutions for 2023 August 2023 How To Open a Restaurant: A Step-by-Step Guide August 2023 How To Increase Restaurant Profit Margin: A Complete Guide August 2023 Top 10 Medical Scheduling Software Tools for 2023 August 2023 The 16 Best Free Work Schedule Maker Tools In 2023 August 2023 15 Best Employee (..)

Article 78
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MRM’s Most Read: Top 20 Articles of All Time

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine reached a milestone this week: the publication of our 2,000th article. To commemorate the occasion, we are offering a list of our most-read articles to give readers an idea of the depth of our resource library. "In 10 Strategies to Attract Restaurant Customers. Infographic).

Article 114
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ONE DISH AT A TIME

Culinary Cues

There are many restaurants who plan a menu based on what traditionally sells in similar operations, limitations in staffing, a visual theme to the restaurant, or pre-conceived notions of who the customer might be. South of the Border, House of Pasta , or Texas Steakhouse ” pretty much define themselves in terms of expected menus.

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How to Improve Your Restaurant’s Online Customer Service

The Rail

Researchers sought to find out the effects of offering mints to restaurant customers on customer satisfaction. Offering mints led to a 20% increase in customer tips and customer satisfaction. In other words, good and personalized customer service yielded a positive impact for the restaurant business.

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DEFINE, TEACH, AND LIVE YOUR RESTAURANT’S MISSION

Culinary Cues

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Promote your differentiated product or service without making it a competitive statement but note that you intend to own a position.

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14 Bar Manager Interview Questions to Hire the Perfect Fit for Your Venue

7 Shifts

They play a big role in overseeing your inventory and attending to customer complaints. In this article: How do you handle inventory management to keep the bar always adequately stocked? How do you make sure staff adhere to responsible alcohol service standards? What would you do if a customer claims they were overcharged?

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