Culinary Cues

SEPTEMBER 30, 2024

From my experience, it is difficult to experience a dinner for two in a moderate full-service, independent restaurant for less than $120 without gratuity. This is, after all, how you would approach any other expense – the exchange of money for a product or service. That’s 21 meals for two people over seven days. Do the math.

Pricing 314

Pricing Marketing Insurance Seasonal Menu 314

Culinary Cues

FEBRUARY 2, 2024

I see it through the eyes of the operator, the chef, the cook, server, and customer – it is a virus that continues to spread and grow exponentially. In the same light, the employee has a personal responsibility to constantly improve and learn about product, process, creativity, people, and service. A lack of respect is a problem.

Training 359

Training Uniforms Customer Service Leadership 359

Culinary Cues

JULY 15, 2024

It is evident in the way customers are approached, employees interact, how staff members dress, the lack of attention paid to customer needs, the poor execution of cooking methods, the lack of attention to flavor and a haphazard approach to presentation of products, and the overwhelming disconnect between server and guest, cook and chef.

Leadership 384

Leadership Food Truck Employee Relations Training 384

Hot Schedules

AUGUST 14, 2020

Self-Service Activation for HotSchedules Health Survey is Now Available for All Customers. T o help our customers provide a safe environment for both guests and employees during the pandemic, HotSchedules recently launched an in-app Health Survey. Read on to learn about the latest and greatest. Health Survey User Guide.

Customer Service 78

Customer Service Demo Employee Relations Webinar 78

Culinary Cues

JULY 19, 2024

The attention to detail at every workstation is a perfect indication of the training and unity of purpose that every cook shares, and the sense of calm that this organization brings is a strong indicator of how the unit works towards plate perfection and a great customer experience. Cooks don’t have to work at mise en place, it simply “is.”

Front of House 267

Front of House Food Order Customer Service Customer Experience 267

Culinary Cues

NOVEMBER 20, 2023

The stores were empty, and restaurant service staff were staring out windows from the vantage of unfilled seats. One of the most difficult tasks that any restaurateur or chef faces is convincing a customer to walk through the door for the first or twentieth time.

Customer Experience 370

Customer Experience Customer Service Food Safety Hospitality 370

7 Shifts

AUGUST 18, 2024

This could be a good choice if you find a business that is already established and has a loyal customer base. Choosing Your Concept & Bar Type Defining your concept Your concept is the main idea or theme and includes service style, cuisine, menu, and music. This will give you a good idea of their product and service.

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

NOVEMBER 5, 2024

Seamless restaurant operations, where the crew anticipates customers’ and coworkers’ needs and easily course-corrects, require more than technical know-how and vetted organizational systems. In this article, I’ll share those tips so you can hire people who will excel in the role and not only fill it.

Hiring 166

Hiring Leadership Customer Service Customer Experience 166

Culinary Cues

JUNE 29, 2024

The service staff members have been well-trained and are enthusiastic about the restaurant concept. Certainly, fantastic tasting, smelling, and looking food is essential and guests do return for great service, so, what else is missing? We know the technology is here to help us along, but the customer rarely thinks that way.

Dine-in 300

Dine-in Customer Experience Back of House Customer Service 300

Culinary Cues

JULY 22, 2021

Restaurants are open, and customers who have been prisoners of the pandemic are anxiously coming out of their shells and flooding to restaurants that are ill equipped to deal with the surge. Training will help to make them able to problem solve and make the right decisions pertaining to the customer experience.

Guest Recovery 450

Guest Recovery Uniforms Point of Sale Customer Experience 450

Culinary Cues

JUNE 23, 2024

Why are more and more restaurants reducing service and menus or closing their doors because of a labor shortage while customer demand for the restaurant experience is on the rise? The dance is well designed, and every person plays a role in bringing service to fruition. The work of the line cook is an exercise in choreography.

Uniforms 382

Uniforms Front of House Back of House Food Supply 382

7 Shifts

OCTOBER 30, 2023

Disclaimer: The information contained in this article is general in nature and businesses should consider whether the information is appropriate to their needs. 509.049 ) requires food safety training for every employee in food service. Food safety training Florida law (specifically, F. or after 11:00 p.m. and 7:00 p.m.

Restaurant Law 221

Restaurant Law Certification Food Safety Cash Management 221

ChowNow

JUNE 5, 2024

Since 98% of consumers read reviews to help inform their decisions , it’s crucial for restaurants to encourage satisfied customers to provide feedback and manage their online reputation effectively. Train your staff to ask for reviews at the end of a meal when customers express satisfaction.

Email Marketing 157

Email Marketing Social Media Website Management Online Ordering 157

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. To do so, you must have an optimized website and engaging social media profiles.

Book 195

Book Marketing Email Marketing Social Media 195

7 Shifts

OCTOBER 20, 2022

In this article, we'll explain how tip pooling works in different states and what restaurant owners and operators can do to follow the laws. What about mandatory service charges? Disclaimer: The information in this article is general in nature and businesses should consider whether the information is appropriate to their needs.

Tip Distribution 195

Tip Distribution Restaurant Law 2023 Cash Management 195

Culinary Cues

JUNE 9, 2024

Unfortunately, your customers are oblivious to the difficulty in operating a restaurant, especially at a time when challenges are abundant. As was the case for generations, customers expect that ingredients come from the farmer, fisherman, rancher, and producer to you. So, their expectations remain high, and their patience is low.

Customer Experience 346

Customer Experience Café Training Customer Service 346

Culinary Cues

APRIL 22, 2024

In fact, our business is based on the concept of gathering in a special place where service with a smile was the obvious complement to “breaking bread”. Not that I mind, but oftentimes the cashiers that are there no longer bag your purchases, that’s the consumer’s job now. Bread has always been a given.

Consumer Goods 290

Consumer Goods Pricing Customer Experience Hospitality 290

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

2025 195

2025 Marketing Social Media Email Marketing 195

Culinary Cues

JANUARY 3, 2023

Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. I love my customers, I care about them, I am happy to see them, I want to know more about them, and I am grateful that they put their trust in my cooking.”. _Danny Meyer.

Hospitality 383

Hospitality Customer Experience Customer Service Small Business 383

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

Customer Service 203

Customer Service Customer Experience Social Media Innovation 203

Culinary Cues

MAY 8, 2023

It sounded like an appropriate title for an article about life in the kitchen. There is something gratifying about sore muscles, aching backs, and soaked shirt and chef toques from sweat at the end of a busy service. I was just listening to some old Beatles tunes and A Hard Day’s Night came up. No pain, no gain – right?

Kitchen Safety 437

Kitchen Safety Food Safety Coaching Training 437

Modern Restaurant Management

MAY 16, 2024

This article will walk you through a weekly restaurant SEO checklist that you can follow to improve sales in three months. Google Business Profiles help you get more customers by showing up for near-me searches On the web, your Google Business Profile (formerly Google My Business) can show up in the “Three-Pack,” of top listings.

SEO 185

SEO Social Media Customer Service Events 185

ChowNow

JULY 17, 2024

In this article, we’ll walk through a comprehensive guide on how to write an operations plan for your restaurant, complete with examples. This could include providing exceptional customer service, maintaining high food quality, ensuring a clean and safe environment, and maximizing efficiency.

Operations 78

Operations Kitchen Safety Front of House Food Safety 78

Culinary Cues

APRIL 15, 2023

This is who we are, we are in the service business. We want to make a respectable living, but there are few aspirations of wealth – our reward is feeling good about the product we produce, the service we offer, and the joy that can be passed on to those who chose to dine with us. We would love that.

Seasonal Menu 455

Seasonal Menu Café Point of Sale Social Media 455

Culinary Cues

SEPTEMBER 9, 2023

The cook will move constantly whether it is a rush (never run) from walk-in coolers to sinks, prep tables to stations, or pivot steps within a four to six-foot designated area during service. At the end of a shift cooks are drained (not even considering the mental and emotional toll that will be addressed in subsequent articles).

Article 419

Article Take-out Café Customer Service 419

7 Shifts

OCTOBER 28, 2024

In this article: How to calculate your profit margin for your bar What is the average profit margin for bars? Start by tracking all the income your bar generates, including sales from drinks, food, and any additional services. You can introduce themed drinks or seasonal specials that keep your customers coming back for something new.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Modern Restaurant Management

MAY 5, 2023

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. One notable development is the prevalence of QR codes. A recent Paysafe study with 200 U.S.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

ChowNow

JULY 30, 2024

Running a restaurant is not just about great food and excellent service—it’s also about keeping a keen eye on your finances and performance metrics. Sales revenue reflects your restaurant’s ability to attract and serve customers, serving as a foundation for many other financial calculations.

Cash Management 78

Cash Management Point of Sale Inventory Loyalty Program 78

Culinary Cues

JUNE 14, 2022

64% of those independent restaurants were “full-service”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. Passion, interest in learning, service orientation, personality, and drive will, as always, set the stage for a dynamic team and a successful restaurant.

Fine Dining 472

Fine Dining Food Supply Customer Service Presentation 472

Perfect Daily Grind

MAY 1, 2023

Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. In simple terms, trust is the belief that a customer has in a business to deliver on its purpose.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

Modern Restaurant Management

JULY 19, 2023

This article takes a closer look at some of the risks associated with franchising in a virtual world and what businesses should be doing to prepare. While existing registrations in classes like restaurant services (class 43) are helpful in the real world, they likely won't do much to protect the sale of pizza or taco NFTs.

Franchise 167

Franchise Franchising Restaurant Law Customer Service 167

Perfect Daily Grind

MAY 29, 2023

Ultimately, for customers to experience the full spectrum of a coffee’s flavours and aromas, baristas need to optimise extraction as much as possible. You may also like our article on using software and data to improve performance in coffee shops. Read on for more of his insight. Which solutions can coffee shops and roasters use?

Customer Service 151

Customer Service Customer Experience Equipment Technology 151

Modern Restaurant Management

SEPTEMBER 21, 2023

When it comes to attracting customers to restaurants, local SEO is crucial and can optimize their online presence to attract more local customers. ” The idea behind local SEO is to ensure that your business appears in search results when people are looking for products or services related to your company in your area.

SEO 203

SEO Website Management Email Marketing Online Ordering 203

Thrive POS

APRIL 26, 2023

In the fast-paced world of pizza delivery, providing a seamless and efficient ordering experience for customers is crucial. Streamlined Ordering Process By integrating online ordering with Thrive POS , pizza delivery businesses can provide a more streamlined ordering process for their customers.

Online Ordering 139

Online Ordering POS Delivery Ordering 139

Perfect Daily Grind

JUNE 29, 2022

There’s no doubt that a sudden rush of customers is a familiar prospect for many baristas and café owners. However, dealing with a rush of customers is just part of working in a coffee shop and there is consequently a strategy for handling it. You may also like our article on managing staff shortages during seasonal peak periods.

Customer Service 156

Customer Service Online Ordering Customer Experience Food Order 156

Modern Restaurant Management

MAY 25, 2022

Quality food and top tier service with the incentivization of loyalty programs and a good location should be enough to get a good share of local customers. Society Insurance has compiled three tips to help find new customers for your restaurant and bar. Have your staff encourage satisfied customers to leave a review.

Email Marketing 189

Email Marketing Social Media Food Truck Loyalty Program 189

Modern Restaurant Management

AUGUST 28, 2023

In the first episode, General Mills Foodservice corporate chefs Ted Osorio and Jessie Kordosky must throw together a brunch service with no staff, using only what’s on hand in kitchen inventory to create five distinct menu items. It could be featured in an upcoming “Chefs on the Line” episode, article, or post.

Back of House 167

Back of House Customer Service Inventory Operations 167