Modern Restaurant Management

DECEMBER 3, 2019

Modern Restaurant Management (MRM) magazine reached a milestone this week: the publication of our 2,000th article. To commemorate the occasion, we are offering a list of our most-read articles to give readers an idea of the depth of our resource library. "In What Do Food Delivery Services Cost? Infographic).

Article 287

Article Social Media Leadership Magazine 287

Modern Restaurant Management

APRIL 16, 2020

As you shift the way you do business and try to stay operational amid coronavirus, it’s critical to find ways to promote your offers and let customers know you’re still open for business, even if you’re focused solely on serving customers through takeout, delivery and/or curbside. Show Your Human Side.

Delivery 531

Delivery Marketing Online Ordering Customer Service 531

7 Shifts

APRIL 9, 2020

Whether you have been offering delivery and takeout for years, or have had to make a recent pivot during the COVID-19 pandemic, it is important to know which food travels best for delivery—and how to change up your menu to stay profitable while dine-in isn't an option. Here are some of the delivery classics.

Travel 370

Travel Delivery Food Food Order 370

Goliath Consulting

APRIL 28, 2020

The coronavirus crisis has challenged restaurants to rethink the way they deal with food delivery for good. Larger franchises have offered free delivery (McDonalds, Applebee’s, IHOP, Panera Bread, Wingstop and Chipotle Mexican Grill, among many others) to accommodate decreasing on-premise sales (1).

Delivery 269

Delivery Food Back of House Franchising 269

Modern Restaurant Management

OCTOBER 7, 2024

In almost every conversation I have with other industry professionals, someone will say “before COVID… ” or “since COVID… ” As a matter of fact, in many of my articles I make the same comparison. I’ll make this connection for you later in this article. For $14.99

2025 474

2025 Loyalty Program Waste Compost 474

Culinary Cues

MARCH 16, 2025

With the help of the federal government (without their help I cant imagine any business surviving let alone the average citizen), restaurants began to experiment with delivery, remote pick-up, using technology to minimize employee interaction, and later ghost kitchens that saved the day for some, but changed our industry entirely.

Food Supply 224

Food Supply Customer Service Delivery Recruiting 224

ChowNow

MARCH 14, 2025

If you want to increase order volume for your restaurant, focusing on online takeout and delivery is key. For more information on food photography, read our article How to Take Menu Photos Like The Pros. When people search for best pizza near me or local burger delivery, you want your restaurant to appear at the top of the results.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

ChowNow

MARCH 21, 2025

In this article, you will learn: How to define your restaurants target market to guide your business decisions. Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JANUARY 22, 2025

This article will explain how renovating a restaurant using 3D design technology saves time and money and delivers a better final result How 3D Modeling Simplifies Restaurant Renovation Planning Traditional methods do little to help one have an efficient and effective restaurant remodeling.

Design 221

Design Technology Fine Dining Fast Casual 221

Modern Restaurant Management

NOVEMBER 12, 2020

To combat these problems, many European countries, as well as China, India, the Middle East and other regions of the world, have been leveraging “virtual kitchens,” delivery-only concepts with no physical dine-in space, for years. Delivery assistance, including providing software that aggregates all third-party delivery companies.

Food Truck 508

Food Truck Front of House 2030 Delivery 508

ChowNow

MARCH 20, 2025

Whether theyre grabbing takeout, dining in, or ordering delivery, diners dont have patience for long waits or clunky systems. With the average American growing impatient after just 29 minutes of waiting for their food delivery, operators need to move quickly. But it doesnt have to be this way.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. Similarly, third-party delivery services such as DoorDash and Uber Eats, which each reportedly doubled their business last year, rely on restaurant digital menus.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

DECEMBER 12, 2023

In this article, I will share my perspective on the current state of automation and why I believe it is poised for significant growth in 2024. For instance, our waiter robot, Servi, can handle tasks such as food delivery and table clearing, enabling restaurants to operate more efficiently with fewer employees.

Customer Service 507

Customer Service Customer Experience Social Media Innovation 507

Modern Restaurant Management

JUNE 25, 2020

Over the past few months, many restaurants made difficult decisions to reduce their workforce and apply a strict delivery and takeout format or pause operations entirely due to COVID-19. Potential strategies include a no-contact method for greeting customers and requesting online payment options prior to supply deliveries.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

ChowNow

MARCH 7, 2025

In this article, you will learn: How to optimize your Google Business Profile to boost visibility and credibility. Also, make sure your GBP includes: A link to your website A menu link Service options: dine-in, takeout, delivery, curbside pickup, reservations, etc. Local Keyword Optimization Keywords are the foundation of local SEO.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

MARCH 9, 2022

Online food delivery and takeaway concept boomed amidst pandemic and continues to gain momentum till today. Multiple restaurants, cafes, bakeries and other food stores integrated takeout and at home delivery to their services to gain customers and keep their business afloat during the crisis.

Compost 520

Compost Sustainability Online Ordering Kitchen Safety 520

Modern Restaurant Management

MARCH 11, 2022

While the top three third-party delivery services dominate the food delivery market , 70 percent of consumers prefer to order from a restaurant’s own website or mobile app, and 52 percent of US diners trust those websites and apps more than other portals. Appeal to Mobile Gamers.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

ChowNow

FEBRUARY 21, 2025

To learn how to get started with Google ordering, check out our article on How to Setup Google Ordering for Restaurants. First, make sure your kitchen workflow is set up for takeout and delivery. A designated takeout shelf, a curbside pickup option, or clear signage for delivery drivers can help ensure that orders go out smoothly.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

FEBRUARY 21, 2025

Third-party delivery apps start out as a convenient way to reach new customers, but they always take a significant chunk of your profits. When customers order through delivery platforms, the app keeps their data, meaning you have no way to follow up, send promotions, or encourage repeat business. message can drive immediate sales.

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Modern Restaurant Management

FEBRUARY 16, 2022

You can't scroll news sites without seeing more articles about inflation, but was does it mean for restaurants? Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation.

Cash Management 518

Cash Management Food Supply Seasonal Menu Social Media 518

ChowNow

MARCH 20, 2025

Keeping menus updated across various online ordering systems and third-party delivery apps can feel like a never-ending game of catch-up. Instead of constantly playing defence with menu updates, imagine a centralized system that allows you to make menu changes instantly across every delivery app and direct ordering platform.

Menu 195

Menu Management Management Online Ordering 195

ChowNow

FEBRUARY 19, 2025

In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money. The reality is that restaurant teams are busy, and learning a new POS system, delivery app, or inventory tool can feel like one more thing to juggle.

Training 195

Training Online Ordering Customer Service Reference 195

Modern Restaurant Management

MAY 4, 2022

The unprecedented rise of food delivery has ushered in an appetizing trend for profit-hungry restaurateurs: the ghost kitchen. How popular is food delivery? QSR Magazine reports that 53 percent of adults consider food takeout or delivery essential to the way they live their lives. How to Open a Ghost Kitchen With Confidence.

Front of House 492

Front of House 2030 Delivery Food Order 492

ChowNow

FEBRUARY 13, 2025

It is the central nervous system of your restaurants operations, and most of the tools we cover in this article will need to integrate with your POS (point-of-sale) system. Multi-Channel Integration : Sync with online ordering platforms, third-party delivery apps, and marketing tools for a connected restaurant ecosystem.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

FEBRUARY 13, 2025

77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. In this article, you will learn: Why a website makes your restaurant more trustworthy and professional. It also helps your business avoid third-party delivery app fees that can add up quickly.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

Modern Restaurant Management

JUNE 23, 2022

The hi-tech workforce has expanded into factories, warehouses, ecommerce delivery fleets, and this article’s focus: quick serve restaurants. Robotics – A recent BostInno article included this video of Alfred the Robot making salads at BONAPITA, a fast-casual Mediterranean restaurant in West Roxbury, MA.

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

AUGUST 25, 2020

In this article, we discuss how restaurant design is changing as a result of the COVID-19 pandemic and highlight how we must rethink the consumer-facing footprint to make the restaurant experience more sustainable and bolster consumer confidence. Additionally, restaurants will experience a significant shift in technology and customer service.

Design 531

Design Guest Recovery Consumer Goods Fine Dining 531

ChowNow

FEBRUARY 28, 2025

In 2025, the US online food delivery market is expected to reach $424.9 Whether theyre grabbing takeout on the way home from work or scheduling a delivery for later that day, digital ordering has become the norm. Third-party delivery apps take a big cut of every salesometimes as much as 30%. billion in revenue.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

FEBRUARY 28, 2025

In this article, you will learn: How to improve your restaurants visibility so more people discover you Engagement strategies that turn first-time visitors into repeat customers Practical marketing tactics to fill more tables and increase takeout orders Here are eight strategies proven to attract more customers to your restaurant.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

MARCH 10, 2022

Restaurants are also further evaluating their current food safety practices such as temperature control, the prevention of cross contamination of food, and overall food storage processes and are even providing delivery instructions with orders for safer food handling. New Risk and Exposures Post-Pandemic.

Insurance 437

Insurance Food Safety Employee Relations Front of House 437

ChowNow

MARCH 19, 2025

In this article, you will learn: Why takeout is a powerful tool for customer retention The biggest reason diners dont returnand how to fix it Simple strategies to turn first-time customers into regulars Lets look closer at how takeout has changed. Without that direct connection, customer loyalty becomes fragile.

Loyalty Program 195

Loyalty Program Email Marketing Back of House Customer Experience 195

Modern Restaurant Management

JANUARY 14, 2022

In mid-December, a story went viral on Twitter across the pond about a customer being refunded by a food delivery service after complaining that the “four milkshakes, a cheesecake and an ice cream” they had ordered from a Manchester restaurant were “too cold”, as reported by Manchester Evening News.

Online Ordering 546

Online Ordering Customer Service Website Management Food Order 546

ChowNow

MARCH 7, 2025

In this article, you will learn: Why you should use your customer data to help your restaurant grow The different kinds of data you have available to you to use The best ways to use customer data to make better decisions Lets explore why customer data is one of your most powerful tools for growing your restaurant.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. People who may have discovered your restaurant on a delivery app may now consider you for sit-down dining. But the platform is where the real winners shook out.

Fast Casual 493

Fast Casual Dine-in Casual 2022 493

Modern Restaurant Management

JULY 31, 2020

Articles written in early March, just a week before most restaurant COVID-19 closures suggested that restaurant bankruptcies were increasing with more on the way. Interestingly enough, these articles didn’t even reference the unfathomable closures that would soon follow caused by COVID-19.

Retail 443

Retail Casual Back of House Consumer Goods 443

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. They remain a benefit corporation in the state of California (a corporate entity designation available in 36 states).

Certification 221

Certification Fast Casual Front of House Government 221

Modern Restaurant Management

APRIL 2, 2020

Novel ways to deliver everything from orchestral music to personal training and therapy/addiction treatment have made the rounds as viral social media videos or popular articles. Embrace any opportunity to explore an alternative delivery method for your businesses’ product or service, and you may reap benefits down the road.

Social Media 488

Social Media Small Business Customer Service Cash Management 488