Modern Restaurant Management

NOVEMBER 16, 2020

To do this, nothing could be easier: just go to the Google My Business website and create your account. If you are using a third-party tool to manage your bookings, you can also add it to your listing so that users can directly book a table from the search results. Your schedule. Pictures of your establishment. A description.

SEO 537

SEO Website Management Online Ordering Information 537

ChowNow

MARCH 7, 2025

In this article, you will learn: How to optimize your Google Business Profile to boost visibility and credibility. How to improve your website and listings to rank higher in local searches. To learn more about collecting reviews, check out our article on How to Get More Google Restaurant Reviews.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

ChowNow

FEBRUARY 28, 2025

Managing multiple third-party delivery platforms can feel like running several businesses at once. In this article, well show you how to consolidate your delivery apps into one system so you can end tablet chaos, improve takeout operation, and ensure customers get their food fast, hot, and, most importantly, accurate.

Delivery 195

Delivery Online Ordering Customer Service POS 195

ChowNow

MARCH 14, 2025

Many restaurants struggle with high third-party app fees, low website traffic, and clunky ordering experiences that drive customers away. Even when they manage to attract online orders, a lack of repeat business makes sustained growth feel out of reach. But growing online order volume isnt always easy.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

ChowNow

JUNE 5, 2024

Since 98% of consumers read reviews to help inform their decisions , it’s crucial for restaurants to encourage satisfied customers to provide feedback and manage their online reputation effectively. Now, let’s walk through how your team should manage these reviews.

Email Marketing 394

Email Marketing Social Media Website Management Online Ordering 394

ChowNow

FEBRUARY 5, 2025

After reading this article, you will realize that reviews are your most valuable online asset, and leaving them unattended is unthinkable. With 83% of consumers checking Google reviews before choosing a restaurant, having a robust system for collecting and managing feedback should be a top priority. We all do it. Leave us a review!

2025 221

2025 Customer Experience Customer Service Website Management 221

ChowNow

APRIL 11, 2025

In this article, youll learn: How online reviews shape restaurant discovery and customer decision-making Why positive reviews lead to higher revenue and stronger customer loyalty How to make them work in your favor, even when the feedback isnt perfect Lets dig into why online reviews matter more than everand how they can help your restaurant grow.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

ChowNow

APRIL 4, 2025

This means customers place orders through your own website or appnot a third-party platform. Third-party ordering platforms, such as Uber Eats and DoorDash, manage the entire ordering process on your behalf. With first-party, customers place orders directly through your restaurants own website or branded mobile app.

Ordering 195

Ordering Online Ordering Mobile Ordering Customer Experience 195

ChowNow

FEBRUARY 28, 2025

So, if instant exposure and hands-off management are what youre looking for, third-party platforms can help bring in orders without requiring much on your end. Direct online ordering system A direct online ordering system is built specifically for your restaurant, allowing customers to place orders directly through your website or app.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

FEBRUARY 21, 2025

Youll learn how to: Make your website easier to use Improve your restaurants online visibility so more customers find you Offer rewards to create more repeat customers Leverage third-party apps to drive more customers to your direct ordering system And so much more. The first step is making sure your website is mobile-friendly.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

MARCH 28, 2025

AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage. Thanks to user-friendly software and integrations, many AI tools are now built specifically for independent restaurants and multi-location operators, allowing restaurant managers to implement these tools without needing an IT department.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

7 Shifts

OCTOBER 22, 2024

To do so, you must have an optimized website and engaging social media profiles. Build a mobile-friendly restaurant website In 2024, roughly around 63% of all web traffic came from mobile devices. If your website isn’t optimized for mobile, you could be losing out on potential customers.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

MARCH 11, 2022

While the top three third-party delivery services dominate the food delivery market , 70 percent of consumers prefer to order from a restaurant’s own website or mobile app, and 52 percent of US diners trust those websites and apps more than other portals.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

ChowNow

FEBRUARY 28, 2025

Make the Most of Your Restaurant Website Your restaurant website isnt just a handy place to post your business informationwhen used correctly, you can turn online visitors into immediate customers with a few strategic adjustments. For more information on food photography, read our article on How to Take Menu Photos Like The Pros.

Ordering 195

Ordering Email Marketing Social Media Online Ordering 195

Modern Restaurant Management

MARCH 31, 2020

In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. Secondly, make sure that you secure your website. As the most visible and accessible part of your business, your website is a magnet for hackers. Finally, lockdown your WiFi network.

Website Management 509

Website Management Retail Small Business Online Ordering 509

Modern Restaurant Management

JANUARY 14, 2022

As it happens online, some defended the hapless manager and others disagreed. A milestone in shaping this admittedly problematic landscape came in 2015, when the EMV liability shift took place, as Pay Junction’s EMV article explains. Liability and Friendly Fraud.

Online Ordering 546

Online Ordering Customer Service Website Management Food Order 546

ChowNow

JANUARY 23, 2025

In this article, youre going to learn five restaurant customer retention strategies that will not only keep your current regulars happy but will also help you grow your repeat customer base. Time Management: 80% of tasks completed often come from 20% of the effort. Servers or managers can casually inquire, How was everything today?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Culinary Cues

NOVEMBER 10, 2023

What if the chef, manager, and owner were required to do the same, in essence proclaiming they approve of the work as presented to the guest? Are you proud to present this to your teammates, manager, or guest?” Why not list your employees on the menu or on your website and their role in the organization.

Seminar 443

Seminar Front of House Back of House Workshop 443

Modern Restaurant Management

OCTOBER 30, 2023

In this article, you’ll learn how to improve your restaurant’s online presence and how it will land you in front of thousands of hungry customers in your local area. SEO (search engine optimization) is the practice of optimizing a website or content in an effort to rank higher on a search engine results page (SERP).

SEO 486

SEO Website Management Online Ordering Information 486

Modern Restaurant Management

APRIL 2, 2020

Novel ways to deliver everything from orchestral music to personal training and therapy/addiction treatment have made the rounds as viral social media videos or popular articles. Are you paying too much for your website, your payment solution, or your inventory management tools?

Social Media 488

Social Media Small Business Customer Service Cash Management 488

Culinary Cues

FEBRUARY 18, 2020

So, wouldn’t it be safe to say that if you can manage a kitchen – you can manage any kitchen? On top of everything else – the club chef will likely report to not just the general manager and food and beverage manager of the club, but also be responsible to the food committee of the club board. www.meyersassociates.com.

Beverage 522

Beverage Events Food Order Website Management 522

Modern Restaurant Management

JUNE 15, 2021

Plus, 43 percent of consumers told business news and insights website The Manifest that they prefer to order delivery from restaurants directly rather than from a third-party service. Tying the inventory management platform to the AI structures can help keep restaurants nimble and margin-positive by reducing labor and cutting back on waste.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

7 Shifts

OCTOBER 28, 2024

It just goes to show how important drink pricing and cost management are to maximizing profits. In this article: How to calculate your profit margin for your bar What is the average profit margin for bars? Bars that effectively manage their inventory and reduce waste tend to maintain higher margins.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

7 Shifts

APRIL 20, 2020

In this article, we’ll dive into the specifics of how CERB and CEWS impact restaurateurs and their teams. The CERB is a new relief program that offers funds to individuals (such as your restaurant staff and managers) who have lost their income due to COVID-19. Canada Emergency Response Benefit (CERB). What does my restaurant get?

Website Management 376

Website Management Government Article 2020 376

Goliath Consulting

MAY 19, 2020

It can be stressful to manage a growing catering business without relying on technology. there will be logistical challenges in trying to keep track of every detail without a business management software. Are you interested in managing your catering program? INVEST IN TECH. Works in dense urban areas and suburban surroundings.

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

7 Shifts

OCTOBER 21, 2021

But we also recognize that many managers are often thrust into these positions with little to no formal training. They each cover important topics for restaurants, and feature a variety of lessons that are catered to every learning style, with video walkthroughs, blog articles, case studies, podcast episodes, and downloadable tools.

Management 195

Management Management Website Management Hiring 195

Culinary Cues

AUGUST 7, 2021

This is defined in articles from local newspapers to the New York Times, from industry magazines and websites to social media, and from industry blogs to podcasts by the dozens – everyone states the problem, points a finger, and portrays the issue as someone else’s doing.

Social Media 476

Social Media Cash Management Blog Equipment 476

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. Lef f , Co-Managing Partner of Ervin Cohen & Jessup. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Culinary Cues

SEPTEMBER 29, 2022

So, ask the question right now, in this moment, and do so with the understanding that your answer will define your level of success as a cook, chef, manager, server, or restaurateur: Do you want to be great or are you satisfied with good? established, assessed, and managed – every day. This is what separates the good from the great.

Website Management 448

Website Management Reservations Seating Take-out 448

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Customers can also sign up on the website to receive email updates as new information is posted on the site. ” The BOHA! ” The BOHA!

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

DECEMBER 23, 2019

A portion of this article is included as a chapter in a new, 90+ page eBook – How to Start a Business from Scratch: Build a Successful Business and Turn Your Ideas Into Money. Customers should experience your brand consistently whether they’re on social media, a mobile delivery app, your website or in your restaurant.

Social Media 334

Social Media Customer Experience Customer Service Small Business 334

Culinary Cues

AUGUST 31, 2024

When properly developed and integrated into your operation, the mission statement will impact who you hire, how you train, the products you develop and sell, the way you lead and manage, how employees interact, the way that guests are approached, and how the world perceives you (the business) to be. Choose wisely.

Customer Service 412

Customer Service Social Media Customer Experience Reference 412

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Top Restaurant Management Apps. Try 7shifts for Free.

Management 195

Management Management Operations Point of Sale 195

7 Shifts

OCTOBER 28, 2024

In this article: How to calculate your restaurant customer acquisition cost (CAC) How to optimize your restaurant’s CAC and reduce costs What is a good cost per customer acquisition? You can also integrate your restaurant's POS system with customer relationship management (CRM) software to better understand your customer base.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

OCTOBER 22, 2021

This article will explore seven tips on using Facebook Ads to increase your market share of customers. You can’t just have a well-optimized company website that follows the latest web development trends anymore. Those stats demonstrate the power and influence of social media. Optimize the Landing Page Experience.

Social Media 493

Social Media Advertising Events Customer Experience 493

Modern Restaurant Management

JUNE 30, 2021

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Legislation. Restaurant Revitalization Fund Replenishment Act Introduced : On June 8, 2021, a bipartisan group of Senators and U.S.

2021 474

2021 Restaurant Law Kitchen Safety Food Safety 474

Restaurant Engine

APRIL 9, 2025

This is why its essential to manage your restaurants online reviews effectively. In this article, we look at managing your online reviews and how to turn feedback into positive outcomes. Regularly monitor reviews: Set up alerts or use reputation management tools to stay informed when new reviews are posted.

Management 52

Management Management Website Management Email Marketing 52