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The Future of Operational Excellence: A Radical Reimagining of Continuous Improvement and Feedback

Modern Restaurant Management

Brands of all sizes must conduct regular safety and quality audits to ensure all locations are consistently compliant. In these traditionally in-person audits, inspectors often find issues that need to be corrected, and would tell the brand location’s operator what was wrong. The operator would then go correct the problems.

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How Little Italy Ristorante Turned Hours of Payroll Processing into Minutes

7 Shifts

They then use punch audit reports to view edits to staff timesheets and track missed punches. They're in the process of turning the old grocery store into a coffee shop, all while Avery mentors other operators in a restaurant coaching program. They create follow-up tasks for other managers, like any equipment maintenance needed.

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Restaurant Modernization — It’s More than Customer-Facing Tech

Modern Restaurant Management

Coach Employees to Be an Extension of Your CQO. That’s why it’s important to coach employees (not just have them memorize rules) to help them understand why they’re being asked to follow certain rules. Additionally, using virtual audits through your video meeting app of choice can save auditor travel costs.

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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

A good restaurant manager would use these opportunities to provide specific coaching, such as offering training on service techniques or cross-training in different areas of the restaurant. At the same time, the manager can coach the restaurant staff on how to handle similar situations better in the future.

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8 Reasons Why Restaurant Workers Quit (And How to Retain Them)

7 Shifts

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Whether they're in school, have kids, or need time for auditions, restaurant workers can live the lifestyle they want outside the traditional 9-to-5. Schedules aren't flexible.

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Improve Your CX and Reduce Operating Costs with a Simplified Payments Strategy

Modern Restaurant Management

“Complexity is the enemy of execution,” according to business and life coach and author Tony Robbins. It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). What is your payments strategy?

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The 5 Things Food Vendors Don't Want You to Know

Embrace the Suck

What you want to ask for is margin instead of markup and you want it to be auditable. Get it in writing, and every six months ask for an audit to see if they are living up to the agreement. Foodservice distributors get a little nervous when you mention the word “audit” to them. ” Not so fast.