Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

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Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MARCH 13, 2020

"Restaurants and bars with outdoor spaces will have the greatest chance of surviving a coronavirus downturn this year and for the rest, they may have to pivot to Plan B," said Robert R. Among the findings: Most diners are not overly fearful, with 57 percent making no change to their dining behaviors.

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Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

MAY 7, 2020

“But the desire is in the air to get back to social life and reconvene the life that has been paused for over two months. . “But the desire is in the air to get back to social life and reconvene the life that has been paused for over two months. Those measures will continue in the future.”

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Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

MARCH 18, 2021

While there are clear benefits to an all-digital menu system, to get the most out them, you must first take a step back to re-examine what your menu means to you. Before investing in technology, however, go back to basics with a purpose-driven strategy. In early 2020 our team canvassed menus across the United States. In your world?

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Back of House Seasonal Menu Customer Experience Fast Casual 474

7 Shifts

NOVEMBER 14, 2024

Proper staff training keeps your team knowledgeable, confident, and able to provide the kind of customer service that keeps guests coming back. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Focused training also speeds up the onboarding process.

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Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

JULY 20, 2021

restaurant industry has shown remarkable resiliency, having lost as much as 35 percent of visits at the beginning of the pandemic, but still has a ways to go to get back to pre-pandemic levels, reports The NPD Group. How is the US On Premise shaping up as it continues its journey back from COVID-19 disruption? foodservice industry.

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2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

JUNE 9, 2020

People across the nation are voicing eagerness to resume their social activities, and comfortably and confidently return to their favorite bars and restaurants. People across the nation are voicing eagerness to resume their social activities, and comfortably and confidently return to their favorite bars and restaurants.

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Fast Casual Cash Management Customer Experience Back of House 348

Modern Restaurant Management

DECEMBER 16, 2021

Brooklyn Dumpling House just opened and they're already franchising the idea. We also foresee a lot of companies will redesign locations even further to maximize efficiency. Fortunately, we have exceeded in our efforts to reduce our footprint and maximize profitability to effectively operate our drive-thrus and maintain team productivity.

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2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

DECEMBER 21, 2022

In a similar vein to tightly integrated systems across the business, we expect to see brands pursue simplification across all aspects of operations from how they manage payment processing to how they manage their digital expansion. End-to-end payment processing removes complexity and PCI compliance demands for operators.

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2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. The modern Kitchen Display System (KDS) will be more interactive to increase operational efficiencies and improve quality of food for the chefs and their teams.

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2023 Loyalty Program Mobile Ordering Customer Experience 493

7 Shifts

JANUARY 26, 2021

2020 was a year that the restaurant industry won’t soon forget. From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 million out of work, it was nothing short of devastating. Through it all, we emerge from the year as an industry in evolution—and our restaurants need to evolve with it.

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2021 Front of House Social Media Back of House 370

7 Shifts

APRIL 13, 2021

And the reports for the team are nearly spot-on: “When [7shifts’] projects our sales, your bar graphs, and your line graphs are almost, if not, they're 95%. Canyons has also seen success in breaking down labor percentages into the back and front of the house to better understand where they may be overstaffed.

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Front of House Point of Sale Back of House Franchise 370

Modern Restaurant Management

APRIL 20, 2021

Event Planning Is Back. The survey revealed that after a year of birthday, holiday, graduation and anniversary celebrations over Zoom, respondents are ready to get back to event planning. consumers to better understand their feelings about planning events in 2021.

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2021 Online Ordering Mobile Ordering Guest Recovery 473

EATER

JUNE 16, 2020

Like the coffee and wine industries, the entire beer ecosystem was upended as the COVID-19 pandemic shuttered breweries, closed bars, and scared people away from beer shops. Operations that remained open the last few months found new ways to serve customers; others are now reopening alongside bars in some states.

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Brewery Back of House Retail Mobile Ordering 333

Modern Restaurant Management

DECEMBER 28, 2020

We’re also likely to see a spike in the demand for data analysts in the back office, those who can help make sense of all the new data coming in from various digital channels. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Here are their responses.

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2021 Kitchen Safety Food Safety Mobile Ordering 497

7 Shifts

OCTOBER 10, 2019

Halloween celebration and spending is growing in the US Here are thirteen Halloween promotional ideas your restaurant and bar to boost sales this October, and for all the Octobers to come. Halloween Specials and Menu Ideas for Restaurants and Bars ????? The scorpion on the shots typically raise the cost of the shot by 2-3 dollars.

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Goliath Consulting

JUNE 15, 2021

Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. Meanwhile, sales at cafes, fast-food restaurants, coffee shops, and casual-dining establishments fell by 27 percent. What are causing these disruptions in the US food supply chain? Shortage of workers is one reason.

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Supplies Food Supply Front of House Fast Casual 414

EATER

AUGUST 13, 2020

Peaches Hot House’s fried chicken packaged to-go. The staff would point guests to the bar while they waited, and despite the fact that it takes up about a third of the room, it was almost as difficult to snag a seat there as it was at a table. But despite of all of this, Peaches Hot House is busier than ever.

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Front of House Back of House Point of Sale Fast Casual 263

EATER

OCTOBER 26, 2023

But mixed in with these are decades-old noodle stalls, casual curry shacks, legendary restaurants, and bustling markets — most of which can be reached on foot, a rarity in Thailand. In 2022, 9 million tourists visited Thailand’s largest island (down from 15 million in 2018) in search of white-sand beaches, clear waters, and palm trees.

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Seasonal Menu Hotels Back of House Front of House 324

Future Food

NOVEMBER 27, 2024

Despite the challenges posed by rising living costs and shifting consumer spending patterns, the food and hospitality sector continues to adapt to meet the needs and wants of consumers in Australia. Innovative trends are emerging, reshaping the industry landscape and offering fresh opportunities for growth. Source mccrindle.com.au

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Hospitality 2025 Food Back of House 78

EATER

MAY 31, 2024

The laid-back seafood shack with a menu from chef Maximilian Hines, also the founder of Stolen Goods, a collaborative of Black and brown chefs in Atlanta, brings Gulf Coast vibes to the landlocked city, complete with nostalgic and nautical design touches such as wood paneling, midcentury pool tile, and turquoise-hued barstools.

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Casual Merchandise Back of House Outdoor 312

EATER

JUNE 4, 2024

After eight years working as manager of the restaurant Bar Vendôme at the Ritz Paris, Deulio was eager to leave the stuffy world of luxury behind and open a neighborhood restaurant for locals. What we also liked was that there was nothing pretentious about the neighborhood,” Deulio says. That was important to us.”

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Back of House Bar Seasonal Menu 2002 308

7 Shifts

FEBRUARY 21, 2023

Trying to eliminate the front of house and back of house and make it one big house, everyone working together.” One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. During the pandemic, many service workers either left or were forced out of the industry and never returned.

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Front of House Social Media Back of House Sports 381

Modern Restaurant Management

JULY 1, 2020

Review mentions of “Back-owned” (and related terms) also skyrocketed, up 426 percent, as people look to support and surface these businesses to the community. In early June, we've seen diners seated come back substantially – now down 57 percent compared to pre-pandemic levels. Yelp's Economic Impact Report.

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2020 Travel Food Safety Consumer Goods 450

EATER

OCTOBER 13, 2020

That slowly fading memory — what it felt like to discover a new city, stomach first — is what excited me about going out on the road again, which I did a couple months ago, driving from Los Angeles to Corsicana, Texas and back, stopping to eat in places like Albuquerque, Amarillo, El Paso, and Phoenix. Nothing extravagant.

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Travel Food Back of House Front of House 354

7 Shifts

DECEMBER 16, 2020

The Snug is a bar-forward restaurant in San Francisco serving modern California comfort food, cocktails & craft beer offered in chic, comfortable quarters. As one of 7shifts’ most tech-savvy restaurant clients, the founders of The Snug always have their fingers on the pulse of the restaurant industry.

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Back of House FOH Front of House Point of Sale 284

EATER

FEBRUARY 14, 2025

Lille Allen We asked couples across the country about budgets, date nights in, and what makes a restaurant really worth it In the first seven years of our relationship, my husband and I never codified date night. We went to restaurants sometimes, we cooked together other times. We reserved Sunday nights to cook a more involved meal together.

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Back of House Take-out Specials Reservations 190

Modern Restaurant Management

MARCH 13, 2020

CV Partners, LLC, completed the previously announced acquisition of Diversified Restaurant Holdings, Inc. (“DRH”), one of the largest franchisees for Buffalo Wild Wings® ("BWW") with 64 sports bars across five states. Buffalo Wild Wings, founded in 1982, is the largest sports bar brand in the United States.

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Franchise Franchising Customer Experience Customer Service 364

EATER

APRIL 25, 2023

The story starts in the mid-1990s, when an unknown schoolboy stepped into Fory Fay, a traditional bar and restaurant specializing in seafood and ceviche. The caldosa at Fory Fay, the home of the original recipe. Others become representative of a city or a region. Juan Miguel Pacheco outside Fory Fay. Where did caldosas come from?

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Fine Dining Back of House Point of Sale Advertising 276

Transact

OCTOBER 25, 2022

Taco Mac, a 27-unit sports bar based in Atlanta, has designs to grow within Georgia, and into other states. Inexperience and understaffing can lead to inconsistencies in the back-of-house for some brands. Back when we were relying on team members to label, there was no integrity or consistency behind that system.

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Sports Bar Back of House Food 147

EATER

JULY 27, 2022

Serving jerk oxtail and blackened catfish in a bustling space with a lively bar, Booker’s has since become a night-out mainstay on Baltimore Avenue in the diverse neighborhood west of the Schuylkill River. Shavonne: I wear suits, and I wear business casual or business attire to school. Eater: What brought you to Booker’s today?

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Back of House Casual Restaurant Law Fine Dining 246

7 Shifts

AUGUST 12, 2020

Before you get any ideas of a cheesy radio spot, take a step back and look at the bigger picture. So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now. Which is where your restaurant marketing plan comes in.

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Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Hunter aims to set the bar for floating day clubs at a time when business and trend forecasters have projected strong potential within the new category.

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Coaching Point of Sale Customer Experience Retail 419

7 Shifts

SEPTEMBER 10, 2021

They provide insights into business strategy, guide business decisions, and are a reminder of why you started. If mission statements are that important, you'd think more restaurateurs would spend time creating theirs. Unfortunately, not all restaurateurs recognize the value of a well-thought-through mission statement. The result? The good news?

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Customer Service Fast Casual Customer Experience Back of House 370

7 Shifts

MARCH 3, 2021

When we look back at the impact that 2020 had on the restaurant industry, we’ll see it as an accelerator of change. From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!) , and making the restaurant business better for it.

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2021 Fast Casual Back of House Front of House 195

EATER

OCTOBER 1, 2024

In 2025, a 350-acre Walmart campus is projected to open as its own self-contained community, complete with a food hall, hotel and rooftop bar, on-site childcare, parking garages, an amphitheater, bike paths, and a couple of lakes. Plating dishes at Conifer. All the while, the food scene has grown alongside the town.

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2011 Hotels Food Truck Seasonal Menu 263