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With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. More realistically, technology advancements can eliminate superfluous tasks and automate components of complex ones.
By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. In the near future, we’ll look at printed menus the way we look back at newspapers today. Archaic and revenue draining.
Robotic technology doesn't just bring novelty; it delivers practical benefits that enhance the guest experience. What do you envision restaurants of the future will look like, both in BOH and FOH, in regard to robotics? Can AI and robotics provide solutions to some of the toughest challenges faced by QSRs?
As the fourth season approaches, premiering in June 2025 , one can't help but wonder: What if Carmy, like so many real-life restaurants today, had to decide between holding onto tradition or embracing technology to improve operations? Bridging Tradition and Technology Would Carmy’s team adapt to this kind of change?
Technology is transforming the way restaurant operators work. The list goes on well beyond the restaurant back of house or food and beverage related challenges. The list goes on well beyond the restaurant back of house or food and beverage related challenges. Advanced analytics and forecasting.
Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Simply put, if things aren’t running well in the kitchen, restaurant staff and diners alike often suffer.
Undoubtedly, most restaurant owners are eager to flip their closed signs and to welcome back their beloved patrons. Common sanitation precautions being taken include lowered occupancy limits, mask requirements, and in-house social distancing. Though a handful of U.S. However, it won’t be business as usual. Employee well-being.
Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.
At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters. Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Table of Contents. What does 86 mean?
Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Restaurants can prepare for this disruption by investing in agile technology platforms that connect every restaurant touchpoint to work seamlessly.
HVAC Tips Maintain your BOH and FOH With your back of the house refrigeration maintenance scheduled, it is time to take a look at the front of the house preparation. Preventative maintenance is key to protecting your bottom line. May is the perfect time to schedule a refrigeration inspection.
Will you hire in-house drivers, use third party drivers, or cross train your front-of-house (FOH) staff to double as drivers ? Many have POS integrations and can automate tickets for the back-of-house (BOH) team. Train staff on how to use the technology of the tools that you decide to use for takeout and delivery.
In the ever-expanding landscape of restaurant tech , employees will become skilled to some degree with a variety of different technology and software tools on the job. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. Table of Contents. Cross-contamination.
For successful implementation of these processes, restaurants often rely on tools for accountability and optimization, including technology, templates, systems, and planners. On the other hand, skimping on ingredients increases the likelihood that a guest won't come back – and may even tell others not to do the same. Table of Contents.
Restaurant technology training, including how to request shifts and what to do during opening and closing shifts. What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding. What is employee onboarding? Employee onboarding is the process of welcoming a new employee to your team.
Improvements in back-of-housetechnology can help restaurants be more cost-conscious while remaining competitive. Read on to learn three ways upgrading your BOHtechnology can benefit your foodservice operation. . Elevate Food Safety Measures. For example, one major U.S.-based
The Snug is a bar-forward restaurant in San Francisco serving modern California comfort food, cocktails & craft beer offered in chic, comfortable quarters. As one of 7shifts’ most tech-savvy restaurant clients, the founders of The Snug always have their fingers on the pulse of the restaurant industry.
This blog post provides valuable insights on how to improve restaurant excellence by focusing on both front-of-house (FOH) and back-of-house (BOH) operations.
If you’re starting in a new restaurant, there’s a learning curve as you navigate new policies, people, technology, and procedures. This is a great step up in your restaurant career, and one that 25% of all restaurant staff want to make. Let’s lay the groundwork by exploring what it means to transition to management.
Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. Additionally, the BOH handles food safety and restaurant administration. What Is Back of House in a Restaurant?
Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S. state or territory.
Since restaurants often store and hold so much guest information, or work with so many integrated pieces of technology to run their day-to-day operations, they present a juicy target for criminals looking to exploit it for their purposes. Table of Contents. The cost of restaurant cybersecurity. The cost of restaurant cybersecurity.
From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. The key to unlocking the next echelon of success? Restaurant data analytics.
But we kept the back-of-house revenue share program for our kitchen teams, where regardless of what position you work in the kitchen, you get a certain percentage of revenue earned. Kelly Phillips - Founder and Hospitality Director @ Destination Unknown Restaurants in Washington, D.C. Table of Contents. 5 Tips on Tipping.
While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Here are a few sample back-of-house job descriptions you can use to jumpstart your own job descriptions to help attract top notch BOH staff.
The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?
Tech-savvy: New technology and software is part and parcel of running a restaurant. Problem 3: Leaving Data on the Table Trends show that it’s likely that your competition is moving towards a fully integrated restaurant technology stack, which allows them to capture data to make better decisions.
Technology and tools forexception-based reporting The most important piece of theexception-based reportingpuzzle, at least in terms of technology, is a system that can collect and organize detailed data from across multiple units and from a variety of systems. Heres how: Define your objectives. Select your metrics. Train your team.
Technology improves back-of-house (BOH) operations by bringing efficiency, accuracy, and streamlined processes. This blog will explore the details of the tech tools and technologies used in the restaurant’s BOH. Scalability, user-friendliness, and integration capabilities play a pivotal role.
And the biggest bottleneck in fulfilling that promise— outdated kitchen technology resulting in sub-optimized kitchen operations. This technology reduces mistakes in order preparation, which is crucial for maintaining guest satisfaction and loyalty. Upgrading your kitchen is no longer a nice-to-have—it’s a necessity.
A kitchen display screen shows the pending orders that are being prepared and streamlines communication between the front-of-the-house (FOH) and back-of-the-house (BOH) sections of a restaurant. hat are the differences between the back-of-the-house and front-of-the-house?
And over half of respondents said they plan to spend more on technology and automation tools in 2024. Restaurant automation is the use of technology to simplify and improve restaurant operations. What Back-of-House Processes Can Restaurants Automate? Back of house (BOH) operations are complex and have many moving parts.
Ghost kitchens, a delivery-only restaurant model with no physical space for dine-in, have become essential lifelines during the pandemic. Ghost kitchen start-ups have raised over $22.2 billion in funding over the last two years. But behind the scenes, they suffer from the same challenges that plague traditional restaurants. Reef Global.
And today, the biggest bottleneck in fulfilling that promise is outdated kitchen technology. Holistic, well-integrated kitchen technology reduces mistakes in order preparation, which is crucial for maintaining guest satisfaction and loyalty. Upgrading your kitchen is no longer a nice-to-have—it’s a necessity. The best part?
To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Are you a restaurant owner looking for question to ask potential candidates? Check out this blog and video on the top 9 interview questions to ask as an owner.
Adding technology is part of those changes. When a technological solution and system is working, then every day feels less chaotic. A train smoothly moving down the tracks is synonymous with systems to support your restaurant: POS, Accounting and BOH management software are solid technologies that improve your restaurant, cafe or bar.
ROI traditionally focuses on the financial return gained from investments in resources, technology, or strategies. In addition to these duties, they must also navigate the complexities of modern technology, which includes maintaining online menus, managing third-party delivery services, and integrating various digital systems.
This project is focused on making your back of house better than ever. Build a better back office. With less diners eating on-premise, now is a great time to focus on building better back-office business practices. We’re talking about remodeling your business. Even better?
Restaurant operations, as we know them, are being totally upended by innovation and technology and when used correctly, restaurant management software is a sure-fire approach to assure a restaurant’s success. . Consider this: what if you had a single setup that provided you with 360 degree visibility across the enterprise?
The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. Back in 2019, TouchBistro’s Annual Industry Report found that seven in 10 restaurants in the U.S. were experiencing a labor shortage. million jobs – or 12% – short of pre-pandemic levels.
With innovations outside of BOH kitchen operations, new kiosk-style robotics are popping up everywhere, is tech able to preserve quality and experience? Kiosk-style robotics boasts technology like integration into third-party delivery, cost-saving automation, and precise consumer orders creating a custom experience. says Wilkinson.
A well-designed kitchen layout not only helps your back-of-house crew to prepare high-quality meals but also increases the speed and efficiency of your whole team, resulting in a better guest experience. . The success of a restaurant kitchen design is defined by careful planning. Know Your Local Health Codes .
Technology presents unique solutions for restaurants to differentiate themselves and for owners to run their businesses more efficiently. In turn, it leaves more time and energy to focus on delighting guests with delicious food and new memorable dining experiences, be they in-house or off-premise. billion by 2028.
These are fast-changing times for all types of restaurants. Brands that stand out are able to use big data to spot trends, measure performance and create strategies that will drive profits. That’s who we serve at Black Box Intelligence. We compile comprehensive data on industry trends across all restaurant categories. Limited-service restaurants.
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