ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively. What is Restaurant Operations Management? Great restaurant operations dont happen by accident.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. As a precaution, dining areas were closed and at one point, even eating al fresco was prohibited in certain areas. Fast forward a year later and the economy is recovering, albeit at a slow pace.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

ChowNow

FEBRUARY 13, 2025

It puts you in control of your brand, helps customers find you online, and makes it easier for them to view your menu, book a table, or place an orderand thats just the beginning. The ways a website can drive more orders and reservations while cutting costs. A well-designed website does more than just make a good first impression.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Online ordering and delivery apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. Let’s Start With the Why.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

EATER

AUGUST 10, 2022

Somewhere between “Dora the Explorer” and “No Reservations,” Sarah Thomas’s book series “Kalamata’s Kitchen” introduces kids to global cultures through food In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Sarah Thomas, author of Kalamata’s Kitchen.

Book 246

Book Food Back of House Food Order 246

Modern Restaurant Management

FEBRUARY 8, 2023

There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Automated solutions like call-in waiting, online bookings, etc., They can allocate lesser staff during off-peak hours.

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

JUNE 12, 2024

Balancing operational and guest needs involves adopting technology that makes back-end processes more efficient and improves the front-end customer experience. For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

EATER

FEBRUARY 14, 2025

We reserved Sunday nights to cook a more involved meal together. If weeknights are for riffing, Sunday nights are our time to go by the book, giving us a chance to test out our ample cookbook collection. We went to restaurants sometimes, we cooked together other times. So what does date night look like now?

Back of House 198

Back of House Take-out Specials Reservations 198

Culinary Cues

DECEMBER 3, 2022

I can feel the knot in that muscle move slowly from the top of my ankle to the back of my knee. My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time.

Back of House 368

Back of House Hotels Front of House Book 368

SpotOn

JANUARY 13, 2025

If you take reservations, you can close your reservation books by modifying your reservation hours. If you take reservations, you can close your reservation books by modifying your reservation hours. The January 2025 Los Angeles wildfires are some of the most destructive in California history.

Online Ordering 98

Online Ordering Document Email Marketing Back of House 98

7 Shifts

FEBRUARY 5, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. It’s a necessity for building a modern and future-proof restaurant. That’s where a cloud-based inventory management system comes in. But that was the 90s.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

EATER

JULY 1, 2024

And so when it came time to prepare for her role as Natalie, Elliott turned first to Unreasonable Hospitality , the book written by The Bear co-producer and prolific restaurateur Will Guidara, for insight into how front-of-house employees approach their work. Abby Elliott as Natalie “Sugar” Berzatto in The Bear. |

Management 284

Management Management White Paper Cash Management 284

EATER

DECEMBER 13, 2021

But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more options for where, exactly, to sit in — or outside of — the restaurant; QR code menus aren’t just at chains anymore. Erin DeJesus, lead editor.

Outdoor 301

Outdoor Reservations Front of House Dine-in 301

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Management 367

Management Management Operations Mobile Ordering 367

EATER

JULY 11, 2022

at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. That happens minutes after reservations open at 9 a.m. From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. Lucia Pham /Eater. each day, explains Freeman.

Front of House 246

Front of House Reservations Fine Dining Back of House 246

7 Shifts

SEPTEMBER 20, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. Your POS system reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. The app is useful for both your front- and back-of-house staff, allowing them to check upcoming shifts, submit availability, request shift trades, and more. Try 7shifts for free.

Management 352

Management Management Operations Mobile Ordering 352

Culinary Cues

JUNE 29, 2024

One would think that this is what needs to happen, and the result will be exceptionally happy guests who are anxious to throw praise your way, write a great review, return often, and tell all their friends to make a reservation. Is it possible to set the stage for these reactions? Greeting guests by name is a symbol of caring and respect.

Dine-in 318

Dine-in Customer Experience Back of House Customer Service 318

Culinary Cues

MAY 16, 2022

The reservation book was full for tonight – more than 200 recorded and no room for walk-ins. Tom and everyone else knew that more than half of those reservations would be crammed into the 7:00 hour; so, there would be no room for mistakes and no patience for a lack of adequate mise en place. Your dictionary.

Café 377

Café Front of House Point of Sale Back of House 377

EATER

MAY 24, 2024

This season’s food-themed books mirror real-life trends. So whether you’re into historical fiction, family drama, memoir that feels like a romp, or fluffy and flirty romance, these are the food-related books you might want to toss into your beach bag this summer. Italy, and especially Sicily, continue to have a moment.

Food 313

Food Book Transportation Back of House 313

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

EATER

SEPTEMBER 29, 2023

In the decades that have followed, places like Alloy (decorative cherry blossoms, pink walls), Model Milk (airy, multilevel dining areas), and Sukiyaki House (sushi counter displaying seafood flown in from Japan) — which offer experiences devoid of steak and ornate dark wood — have continued to change what diners expect of fine dining.

Back of House 318

Back of House Fine Dining 2011 Dine-in 318

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

EATER

OCTOBER 27, 2021

Don’t get used to it,” he once told Mike Ruffino, his composer for No Reservations and Parts Unknown. But it never did for Bourdain, and the embattled relationship between the man and his fame is at the heart of the new book Bourdain: The Definitive Oral Biography , produced by his longtime collaborator and assistant Laurie Woolever.

Book 326

Book Magazine Point of Sale Take-out 326

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

EATER

MAY 26, 2021

There were tea rooms at various price levels — “Look at the prices and watch the Fords go by,” wrote one customer in an early guest book — though not all welcomed any traveler. The Handy Landing Tea Room and Store in Weirs Beach, New Hampshire | weirsbeach.com. If you happened to be traveling from Washington, D.C.

Back of House 329

Back of House Advertising Travel Small Business 329

Modern Restaurant Management

SEPTEMBER 30, 2020

This edition of MRM Research Roundup features diner expecations over the next few months, robots for QSRs, and the best cities for coffee lovers, vegans and vegetarians. How Comfortable are Diners? The survey results reveal that 35 percent of respondents feel the same level of comfort dining out now as they did at the beginning of the pandemic.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

EATER

MAY 31, 2023

Wedged between Nova Scotia and New Brunswick in the Gulf of St. Lawrence, the 2,185-square-mile island is a popular vacation destination for Canadians, as well as Americans who treat themselves to the gorgeous drive along the coast up through Maine. But the famous bivalves don’t get all the attention.

Front of House 246

Front of House Back of House Hotels Seasonal Menu 246

7 Shifts

AUGUST 12, 2020

Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book. Before you get any ideas of a cheesy radio spot, take a step back and look at the bigger picture. So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

EATER

JANUARY 8, 2024

Considering the enduring popularity of the dinner party, it is perhaps not surprising that there have been a slew of books written to advise prospective hosts on how to throw the perfect shindig. The book takes particular interest in setting the appropriate vibe for your party, especially when it comes to the table. Got all that???

Entertainment 337

Entertainment Travel Book Back of House 337

Culinary Cues

MARCH 21, 2020

Set the table, serve your dinner in courses, allow enough time to truly enjoy each meal, talk about food and family traditions that surround it – this is the time to truly embrace all the healing power of a meal. [] READ A BOOK. We have lots of time on our hands. Here are some thoughts: [] CHALLENGE YOUR PERSONAL COOKING.

Back of House 372

Back of House Book Communication Leadership 372

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

EATER

JANUARY 28, 2021

For restaurants housed within hotels, with plenty of empty suites to spare, an inevitable union emerged: Why not briefly fill rooms by offering an exclusive evening of private pandemic dining? Consider the presentation, he says, or how the staff feels like family. Then, of course, there’s the Chiang Mai duck carnitas.

Hotels 343

Hotels Fine Dining Dine-in Front of House 343