Modern Restaurant Management

NOVEMBER 4, 2022

Other than the quality of a meal, customer service is key to attracting customers and keeping them coming back. When lack of staffing leads to making a customer wait for a table longer than usual, or a delay in the meal, a round of drinks on the house offered in a friendly way normally does the trick. Here are a few suggestions.

Customer Service 474

Customer Service Website Management Back of House Social Media 474

Modern Restaurant Management

OCTOBER 14, 2022

Likewise, ensure that you and your kitchen staff hold the necessary food safety certifications so that your guests are in good hands. Back of House. Front of House. Creating a safe, allergen-friendly environment within your restaurant will mean a satisfactory experience from customers and success for you.

Allergens 474

Allergens Kitchen Safety Front of House Food Safety 474

Modern Restaurant Management

NOVEMBER 29, 2022

Ensure employees repeat the order back to the customer as they enter it into their system, double-checking any special requests. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Why is order accuracy so important for a restaurant? Increased waste (and related costs ).

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. Examples include a TIPS certification , ServSafe Allergen , or a local accredited restaurant safety course. If this is something you've done, name the course(s) taken, the certification achieved, and/or the name of your educator/institution for added credibility.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Culinary Cues

NOVEMBER 10, 2023

Back in time, I remember a billboard in New York City’s Times Square that asked: “Would You Be Willing To Sign Your Work?” Name tags for front of the house employees work just as well maybe with the name of the town they are from, or the number of years they have worked in an establishment. I did this, this is my work”!

Seminar 444

Seminar Front of House Back of House Workshop 444

Culinary Cues

OCTOBER 20, 2021

These are the people who worked their way up, failed countless times along the way, stumbled and picked themselves back up, were humble and grateful, and realized that contrary to the organization of the dictionary – work does come before success. Make sure the mop head is clean and changed frequently. Clean floors are happy floors.

Front of House 493

Front of House Uniforms Back of House Kitchen Safety 493

Modern Restaurant Management

FEBRUARY 21, 2022

We are witnessing the evolution of fine dining. Astonishingly veganism is a chief enabler of this culinary transformation. Starting out as a whole grain diet for radicals, vegan food culture has evolved into Michelin star worthy mega trend for future chefs and culinary experts. Being Vegan Isn’t Gastronomical Anymore. percent in 2021.

Fine Dining 554

Fine Dining Fast Casual Food Supply 2022 554

Modern Restaurant Management

MAY 12, 2022

The outlook is improving for many restaurants as COVID-19 restrictions loosen and guests make their way back to their favorite establishments. First, take stock of normal in-house use in the kitchen – consider how frequently are you making batches in your own restaurants. The process can be a little intimidating.

Retail 450

Retail Certification Seasonal Menu Insurance 450

7 Shifts

JANUARY 7, 2020

What is the key to success in the restaurant industry? While a delicious menu and an inviting ambiance are critical components of a restaurant’s success, staff are the lifeblood of a restaurant. The people you hire to run your restaurant can make or break the business. Why Care About Employee Engagement? First things first: what is it?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

AUGUST 5, 2020

“Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

JUNE 30, 2021

Arkansas Enacts Food Freedom Act : On April 30, 2021, Arkansas enacted the Food Freedom Act that exempts certain producers of homemade foods or drinks products from any state food safety licensure, certification, or inspection. The bill will likely be back before the California legislature in January 2022.

2021 474

2021 Restaurant Law Kitchen Safety Food Safety 474

7 Shifts

NOVEMBER 12, 2020

What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding. What is employee onboarding? Employee onboarding is the process of welcoming a new employee to your team. It usually involves an orientation, paperwork collection, and training. Then, explain how you display these values at work.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

ChowNow

OCTOBER 19, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. Plus, be sure to check back often as our Preferred Partner Program is growing quickly.

Front of House 195

Front of House Back of House Online Ordering Certification 195

ChowNow

OCTOBER 18, 2023

This program provides ChowNow’s clients with special access and exclusive discounts to unique product integrations and services, from front- to back-of-house, and everywhere in between. Plus, be sure to check back often as our Preferred Partner Program is growing quickly.

Front of House 195

Front of House Back of House Online Ordering Certification 195

Modern Restaurant Management

APRIL 27, 2020

Borrowers should carefully review PPP regulations and guidance and the certifications required to obtain a loan." For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S. Small Business Administration (SBA) Jovita Carranza and U.S. Treasury Secretary Steven T.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

APRIL 27, 2020

Borrowers should carefully review PPP regulations and guidance and the certifications required to obtain a loan." For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S. Small Business Administration (SBA) Jovita Carranza and U.S. Treasury Secretary Steven T.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

EATER

JULY 17, 2024

The owners got their Associazione Verace Pizza Napoletana Pizzaioli certifications in 2014, but crust-wise they aimed for a balance between crisp and chew that, I hear, comes through beautifully straight from the freezer. There’s a version for everyone — vegetarian-friendly, gluten-free, meat lovers. Is this the CPK BBQ Chicken of 2024?

Back of House 318

Back of House 2014 Certification Recruiting 318

Modern Restaurant Management

JANUARY 25, 2024

Even though the restaurant industry has begun to recover, many of these workers have decided not to come back. Employee turnover is widespread in the restaurant industry, marked by an average annual rate of 79.6 They also face competition for frontline workers from a range of retail employers and other service-oriented businesses.

Education 275

Education Franchise Franchising Certification 275

7 Shifts

JULY 29, 2024

One method of this for back-of-house employees is 'station certification.' Engaging employees effectively is crucial for restaurant operators aiming to build a thriving and motivated workforce. To meet the challenge of employee retention, a more engaged team is more likely to stay and grow with you. More than half (64.3

Employee Relations 221

Employee Relations Cash Management Loyalty Program Communication 221

Culinary Cues

SEPTEMBER 21, 2023

Deborah loved the kitchen so much, she decided to enroll in a certificate cooking program at a local college where she started with the basics of caring for knives, learning how to cut vegetables, make stocks, and cook using different methods. After a couple years she moved back here as the chef of her current operation. Well, Jack.

Back of House 338

Back of House Hotels Uniforms Certification 338

Modern Restaurant Management

FEBRUARY 10, 2020

Hardee's, and Panda Express are just some of the leading restaurant chains that have added plant-based items to their menus over the past 12 months, with Del Taco, Qdoba Mexican Eats, Red Robin, and Yard House adding additional items to their existing plant-based offerings. This data covers U.S.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

EATER

FEBRUARY 3, 2023

Recently, the organization has come under fire after New York Times reporting revealed that proceeds from the organization’s foodservice safety certification program ServSafe , taken by thousands of hospitality workers across the country each year, were being used to lobby for laws to keep wages low for those same workers.

Restaurant Law 246

Restaurant Law Certification Point of Sale Food Safety 246

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

EATER

DECEMBER 21, 2020

David Chang’s new memoir grapples with the white-hot fury that defined most of his career. But as an employee on the receiving end of that rage, the book fails to account for trauma he caused me. David Chang changed the way America eats. Along with Momofuku’s rise has come Chang’s own.

Front of House 364

Front of House Back of House Book 2008 364

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. On-Demand Delivery for Square Online Store. The buyer receives text updates with links to live maps to track delivery progress. Visa SMB Help.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. The Foundation will administer the grants, offered on a first-come, first-served basis. Live in the U.S., an overseas U.S. state or territory.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

FEBRUARY 21, 2020

All James Beard Award winners receive a certificate and a medallion engraved with the James Beard Foundation Awards insignia. Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Sushi Maki Ocean Tempura.

Brewery 348

Brewery Design Food Supply Equipment 348

SpotOn

FEBRUARY 26, 2025

Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Restaurant P&L statements can be downright confusing. Prime costs. Contribution margins.

Point of Sale 82

Point of Sale License Insurance POS 82

360Training

DECEMBER 11, 2019

We’ll start our list with the employees at the front of the house. Servers need to have a food handlers certificate to understand safety best practices for serving food in the United States. However, the specifics of the certification vary depending on which state you work in.

Kitchen Safety 128

Kitchen Safety Certification Food Safety Front of House 128

Modern Restaurant Management

FEBRUARY 6, 2020

In partnership with Alberta restaurateur, Samira Shariff, the brand’s first Canada location will open in Edmonton in the coming months, the first of five locations planned in the province over the next eight years. Giorgio Minardi and Naheed Shariff. Founded in Beverly Hills, Calif. locations, whether joining us on vacation or business travel.

Franchise 383

Franchise Franchising Fast Casual 2019 383

7 Shifts

DECEMBER 2, 2021

It's a hard balance to strike, so to help you set it up right, we've outlined everything you need to know about on-call scheduling in your restaurant. Table of Contents. What is On-Call Scheduling? Types of On-Call Scheduling Formats. Best Practices. Implementing an On-Call or Buffer-and-Cut Schedule. Frequently Asked Questions.

Restaurant Law 370

Restaurant Law Tip Distribution Front of House Fine Dining 370

EATER

SEPTEMBER 23, 2024

But for chefs looking to emphasize the latter, it still starts at the source. This story was produced in collaboration with Civil Eats. At the height of summer, chef Rob Rubba and his team at Oyster Oyster , a vegetable-first restaurant in Washington, D.C., are preparing for the dwindling of food in the coming winter. Take chocolate , for instance.

Seasonal Menu 313

Seasonal Menu Food Supply Sourcing Agriculture 313

Perfect Daily Grind

DECEMBER 12, 2022

After providing for themselves and their families, producers can reinvest profits back into their farms to purchase equipment and resources – such as fertilisers and irrigation systems – and carry out necessary repairs and maintenance. So how exactly does a barter system work in coffee production? Read on to find out what they had to say.

Consumer Goods 189

Consumer Goods Certification Workshop Sustainability 189

Perfect Daily Grind

DECEMBER 4, 2020

High-quality blends don’t just provide the right flavour, they provide the same flavour again and again so customers can keep coming back. Is it something that you can do in-house? But how do you choose a coffee blend? And is it possible to make it a part of your business? Today, blends typically contain up to five coffees.

Back of House 173

Back of House Sourcing Customer Experience Small Business 173

Touch Bistro

JULY 18, 2021

The challenge is, the restaurant industry has been struggling with a shortage of chefs and other back of house staff for several years now. Back in 2019, TouchBistro’s Annual Industry Report found that seven in 10 restaurants in the U.S. were experiencing a labor shortage. million jobs – or 12% – short of pre-pandemic levels.

Back of House 52

Back of House 2021 Front of House Cash Management 52