Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Hospitality is greater than the sum of its parts.

Technology 558

Technology Front of House Back of House Online Ordering 558

ChowNow

JANUARY 23, 2025

You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line? You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line? Time Management: 80% of tasks completed often come from 20% of the effort. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

JANUARY 26, 2022

Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday. With delectable pre-selected courses, the meal can feel more upscale and thus create an event that feels more special and memorable. Host a Party or Event. Throw a party!

Social Media 563

Social Media Seasonal Menu Advertising Events 563

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MAY 24, 2022

Organize company events. Organize events like happy hour outings to celebrate work anniversaries, birthdays and other important milestones. .” It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other. Communicate.

Front of House 520

Front of House Seminar Back of House Social Media 520

Modern Restaurant Management

OCTOBER 1, 2024

Digital platforms can help time-strapped operators address their historically difficult questions by minimizing operational complexity, giving their crews more time to assist guests, and providing staff with the freedom to accomplish more in both the front and back of the house. ” Mix more drinks or turn more tables?

Bar 449

Bar Operations Back of House Front of House 449

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Moving to Multichannel Dining Experiences Dining out is… back? So, what’s the solution? Food availability is often in flux.

2024 508

2024 Mobile Ordering Front of House Fast Casual 508

Modern Restaurant Management

OCTOBER 25, 2021

Plant-based food businesses, events, and pop-ups are frequently entering the market and it has become exceedingly clear that this is not just a fad. Effectively educating those (bartenders, wait staff, back of the house, etc.) Don’t overlook what your chef is already capable of creating.

Dietary Restrictions 546

Dietary Restrictions Food Front of House Back of House 546

Modern Restaurant Management

MAY 25, 2021

At this time last year, restaurants and bars across the country went from being houses of entertainment and joy to being forced to close as part of wide-spread mandated shutdowns to stop the spread of an uncontrollable and unknown pandemic. Shock, uncertainty, and confusion took hold of our lives and businesses. The Biggest Challenges.

Hospitality 474

Hospitality Insurance Government Online Ordering 474

ChowNow

MARCH 21, 2025

On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years. Every successful restaurant has one thing in common: they know exactly who they are serving.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

AUGUST 29, 2022

This event is sensed digitally and a text-based corrective action—such as shut refrigerator door #5—is delivered with a digital alert. Restaurant management and operations personnel are always on the search for proactive ways to increase operational efficiency and reduce waste while complying with local regulations.

Operations 473

Operations Food Safety Kitchen Safety Front of House 473

Modern Restaurant Management

JANUARY 31, 2023

From that data, restaurant owners can gather winning insights into how to create an optimized menu, develop a promotional strategy as well as to create back-of-house efficiencies during peak hours to be able to handle an increase in orders. This can help increase sales and also encourage repeat business.

Loyalty Program 461

Loyalty Program Social Media Email Marketing Online Ordering 461

Modern Restaurant Management

SEPTEMBER 8, 2022

Besides the obvious impact on customers, it can be extremely difficult to rebound from such an event as word spreads and casts doubt over the establishment’s reputation. Few scenarios strike more fear into a restauranteur’s heart than the prospect of serving food to patrons that makes them sick. Traceability Is Essential.

Food Safety 474

Food Safety Operations Food Supply Food 474

Modern Restaurant Management

APRIL 25, 2022

That is why community is a foundational pillar of Sonny’s BBQ and they have made it their mission to give back to those neighborhoods they serve through their ‘Q the Kindness programs. “Giving back is all I know. event where they provided hot meals, clothing, and toiletries to community members.

Back of House 442

Back of House Healthcare Events Serving 442

Modern Restaurant Management

MARCH 18, 2021

While there are clear benefits to an all-digital menu system, to get the most out them, you must first take a step back to re-examine what your menu means to you. Before investing in technology, however, go back to basics with a purpose-driven strategy. In early 2020 our team canvassed menus across the United States. In your world?

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

DECEMBER 1, 2021

Look at what big local events are coming down the pipeline. In between major changes it may help to implement some front-of-house upgrades using minimal capital and labor. In between major changes it may help to implement some front-of-house upgrades using minimal capital and labor. Knowing the Right Time.

Front of House 507

Front of House Back of House Customer Experience Equipment 507

Culinary Cues

DECEMBER 8, 2022

The anxiety building up to a full house in the hotel packed with a series of food events has made it impossible to relax. The battery of cooks and service staff are the extended hands of the chef – the people who will execute a meal, an event, as it has been envisioned. Well, here we go. It is the chef’s job to set the stage.

Front of House 448

Front of House Back of House Seating Food Truck 448

Modern Restaurant Management

JUNE 28, 2022

The announcements are part of Uber's annual product event where the ride-hail and food delivery company showcases the latest updates to its app. The development of robotics in the post pandemic scenario has changed the overall scenario for the industries, especially the restaurants industry.

Delivery 575

Delivery Food Customer Service Front of House 575

ChowNow

JANUARY 27, 2025

Entire neighbourhoods have been uprooted, leaving families displaced and communities in need of urgent support. As first responders work tirelessly to contain the fires and protect lives, local businesses have stepped up to provide essential aid in whatever ways they can. Were honored to contribute to their tireless efforts.

Food Supply 300

Food Supply Social Media Food Order Take-out 300

Modern Restaurant Management

JANUARY 3, 2024

At the beginning of the year, we like talking about trends. They seem like anchors for the new year. Trends create frameworks to understand where to start and what to focus on. I want to highlight trends in restaurant promotion for 2024. To deal with it, restaurants need to offer ready-made solutions for customers. How can you achieve this?

2024 520

2024 Social Media Customer Experience Events 520

Modern Restaurant Management

MARCH 31, 2022

The personalization of drive-thrus began internally across many brands a few years back. To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Every minute! David Vance.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Culinary Cues

AUGUST 22, 2022

This restaurant was their house, and they had a handle on how the house was doing. Bigger is less predictable and much more difficult to control and bigger takes cooks and chefs away from what they love to do, what attracted them to the trade in the beginning – to cook from the heart. That was it!

Seating 474

Seating Front of House Back of House Cash Management 474

Modern Restaurant Management

MARCH 20, 2020

While beneficial in many ways, housing mass amounts of data leaves restaurants wide open to potential breaches — and hackers aren’t always the culprit. If you’re like me, chances are you’ve probably ordered food online or through an app at least once in the last couple of weeks.

Online Ordering 540

Online Ordering Email Marketing Website Management Franchising 540

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. In the near future, we’ll look at printed menus the way we look back at newspapers today. Inventory stock changed significantly.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

EATER

FEBRUARY 13, 2025

For starters, the house smelled like chemicals from all the burnt plastic and electronics in the air, and every surface was coated with a fine layer of ash. And now, in a twisted turn of events, Ive fulfilled my resolution. A lot of things feel different now. In fact, I want to make a point of not overstuffing my fridge or freezer.

Front of House 192

Front of House Back of House Waste Events 192

7 Shifts

JULY 28, 2021

At times, it's a civil war between your front-of-house and back-of-house teams. Recommended Reading: Data-Backed Ways to Engage Employees and Reduce Restaurant Turnover. You would think something as second nature to people as communication would be easy to manage in the workplace. Table of Contents. Field questions.

Communication 430

Communication Management Management Front of House 430

Culinary Cues

APRIL 1, 2024

Looking back can provide us with context and content for making future decisions – lessons learned and all that, or it can also help us to relish what worked and hold on to that for inspiration. SOME TIME IN THE LATE 1960’S: Walking through the back entrance to the Statler Hilton Hotel was like stepping into a totally different world.

Back of House 404

Back of House Kitchen Safety Hotels Front of House 404

Modern Restaurant Management

FEBRUARY 23, 2021

I’ve thought a lot about the lessons he taught me during the challenges of the past year, as well as countless other times when world events have shaken the hospitality industry to its core. Here are five I’ve come back to again and again. franchisees. Never Take Advantage of the Guest. Support Your Staff.

Leadership 450

Leadership Airlines 2002 2001 450

Culinary Cues

DECEMBER 3, 2022

I can feel the knot in that muscle move slowly from the top of my ankle to the back of my knee. By 7am I am walking through the back door of the kitchen. I polish off breakfast in record time, kick back another coffee, tie on an apron, and walk through the kitchen with clipboard in hand. I nod and give him a thumbs up.

Back of House 423

Back of House Hotels Front of House Book 423

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

MARCH 11, 2022

As the COVID-19 pandemic continues to throw curve balls, the restaurant business is getting knocked back down just as it was starting to recover. Increased Emphasis on Online Ordering. The increased cost of goods due to supply chain issues and economic inflation is causing brands to look for other ways to increase margins.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

Modern Restaurant Management

MARCH 11, 2025

Restaurant employees had to pivot and consider looking at other industries for employment, so when restaurants opened back up, some of those employees didn’t return to the restaurant industry. The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Culinary Cues

NOVEMBER 17, 2020

The front of the house is typically separated into those who interface with guests directly and walk them through the ordering process to those who set the stage and support the work of the primary server. This includes back waiters, bus personnel, and bartenders. TEN THINGS YOU DIDN”T KNOW ABOUT A RESTAURANT.

Back of House 546

Back of House Seasonal Menu Customer Service Front of House 546

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

DECEMBER 10, 2021

If you pull a joker, the meal is on the house. Promoting your restaurant should start with promoting the food itself. However, too many restaurants fall into the trap of promoting items with a low food cost and high margin. Others tend to emphasize their cheaper menu options. Make sure you have high-quality pictures of these items.

Marketing 567

Marketing SEO Front of House Website Management 567

7 Shifts

APRIL 13, 2021

Since opening, Canyons has served over a million fresh burgers, salads, shakes, and more to families, youth sports teams, church groups, dating couples, and corporate events. Canyons has also seen success in breaking down labor percentages into the back and front of the house to better understand where they may be overstaffed.

Front of House 370

Front of House Point of Sale Back of House Franchising 370

Modern Restaurant Management

AUGUST 18, 2023

With a location in the heart of a downtown area and the limitations of operating in a century-old Ice House, the Lights anticipated the need for adaptability to maximize space. They used bricks from the Ice House walls for the kitchen’s wood-burning grill and refinished much of the original flooring. It's the tables!

Back of House 418

Back of House Seating Seasonal Menu Design 418