7 Shifts

NOVEMBER 12, 2020

What to include in your restaurant onboarding process. What documentation to give out and collect during onboarding. What is employee onboarding? Employee onboarding is the process of welcoming a new employee to your team. It usually involves an orientation, paperwork collection, and training. Then, explain how you display these values at work.

FOH 307

FOH Food Safety BOH Customer Service 307

7 Shifts

JANUARY 7, 2020

What is the key to success in the restaurant industry? While a delicious menu and an inviting ambiance are critical components of a restaurant’s success, staff are the lifeblood of a restaurant. The people you hire to run your restaurant can make or break the business. Why Care About Employee Engagement? First things first: what is it?

Employee Relations 349

Employee Relations FOH BOH Certification 349

7 Shifts

DECEMBER 16, 2020

The Snug is a bar-forward restaurant in San Francisco serving modern California comfort food, cocktails & craft beer offered in chic, comfortable quarters. As one of 7shifts’ most tech-savvy restaurant clients, the founders of The Snug always have their fingers on the pulse of the restaurant industry.

Back of House 284

Back of House FOH Front of House Point of Sale 284

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). It reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents. Skills for Your Resume.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

7 Shifts

AUGUST 5, 2021

It seems you're always either understaffed or overstaffed, either FOH or BOH , at the worst times. To avoid a backlog like this, have your food runners, servers, or even front-of-house managers familiar and comfortable with bussing. Employee scheduling for your restaurant can be the most stressful part of your job.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

7 Shifts

MAY 31, 2021

On the other hand, skimping on ingredients increases the likelihood that a guest won't come back – and may even tell others not to do the same. Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. Table of Contents.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. Server side work duties are just as crucial as primary duties. They're critical to maintaining a clean, safe, and well-organized restaurant.

FOH 195

FOH Management Management Cash Management 195

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

Back of House 52

Back of House FOH BOH Front of House 52

7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s s Union Market District, sits the modern Mexican restaurant Destino. It’s awkward because people are often unsure of the ‘right’ amount to tip, so tip amounts vary from person to person. Restaurant workers, who rely on tips to supplement their income, are torn on the subject.

Front of House 221

Front of House FOH Customer Service Back of House 221

Modern Restaurant Management

SEPTEMBER 9, 2024

What do you envision restaurants of the future will look like, both in BOH and FOH, in regard to robotics? While our primary focus is on the back-of-house (BOH)—from food preparation to cleaning—we foresee that labor shortages and rising minimum wages will continue to challenge the industry.

Food Safety 189

Food Safety BOH Kitchen Safety FOH 189

TastyIgniter

MAY 12, 2024

This blog post provides valuable insights on how to improve restaurant excellence by focusing on both front-of-house (FOH) and back-of-house (BOH) operations.

Front of House 67

Front of House Back of House FOH BOH 67

Modern Restaurant Management

JUNE 29, 2020

For FOH: Assure front of house staff that you are complying with or exceeding all regulatory local, state and federal rules and regulations. less interaction with guests, they do have plenty of interaction with FOH staff. So, if someone from FOH gets sick, they too are vulnerable. Here's some of their advice.

FOH 215

FOH Kitchen Safety BOH Food Safety 215

Modern Restaurant Management

JUNE 8, 2020

Undoubtedly, most restaurant owners are eager to flip their closed signs and to welcome back their beloved patrons. Common sanitation precautions being taken include lowered occupancy limits, mask requirements, and in-house social distancing. Though a handful of U.S. However, it won’t be business as usual. Employee well-being.

FOH 202

FOH BOH Front of House Food Safety 202

Modern Restaurant Management

MARCH 10, 2021

Despite the difficulties we faced in 2020, new restaurants continue to open and existing restaurants have eyed coming back after facing bankruptcy. Despite the difficulties we faced in 2020, new restaurants continue to open and existing restaurants have eyed coming back after facing bankruptcy. About a Restaurant Management Platform.

Management 189

Management Management BOH Front of House 189

7 Shifts

JANUARY 10, 2024

Twenty minutes east of the White House, in D.C.’s s Union Market District, sits the modern Mexican restaurant Destino. It’s awkward because people are often unsure of the ‘right’ amount to tip, so tip amounts vary from person to person. Restaurant workers, who rely on tips to supplement their income, are torn on the subject.

Front of House 195

Front of House FOH Customer Service Back of House 195

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending.

FOH 78

FOH BOH Front of House Customer Experience 78

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. When you think about issues that arise in your restaurant that could cost you significant amounts of money, what first comes to mind?

Audits 370

Audits POS Loyalty Program Information 370

7 Shifts

NOVEMBER 14, 2024

Proper staff training keeps your team knowledgeable, confident, and able to provide the kind of customer service that keeps guests coming back. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

7 Shifts

NOVEMBER 16, 2021

A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers in hopes of earning a portion of their gratuities. Table of Contents. What is a Tip Out? Bartenders.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

JUNE 15, 2020

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

FOH 179

FOH BOH Food Safety Front of House 179

Food Business

DECEMBER 17, 2019

And then choose FOH (front of house) only, or FOH and BOH (back of house) training, to ensure everyone is gaining new skills. And then choose FOH (front of house) only, or FOH and BOH (back of house) training, to ensure everyone is gaining new skills.

Workshop 130

Workshop FOH Front of House BOH 130

Modern Restaurant Management

MAY 8, 2024

The results give the green light for certain restaurants to introduce more front-of-house automation. Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey.

Mobile Ordering 193

Mobile Ordering Front of House Customer Service FOH 193

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID.

Technology 225

Technology Loyalty Program Fast Casual Email Marketing 225

7 Shifts

OCTOBER 2, 2019

This is a great step up in your restaurant career, and one that 25% of all restaurant staff want to make. But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. Let’s lay the groundwork by exploring what it means to transition to management.

Management 285

Management Management Communication Back of House 285

Wasserstrom

AUGUST 31, 2023

This pressure may lead to setting unrealistic expectations for their front-of-house (FoH) and back-of-house (BoH) employees to stay ahead of the competition. Management and owners are under pressure to keep their restaurants profitable.

Management 116

Management Management Front of House FOH 116

The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. Why is Back of House Important?

Back of House 52

Back of House BOH Front of House FOH 52

Modern Restaurant Management

JUNE 25, 2024

"Just like Carmy and Natalie, who had to go back to their uncle for additional funds, one of the mistakes most first-time restaurateurs make is thinking that all money is the same as they scramble to get operating capital," said Moonesinghe. "There "There are pros and cons to any type of funding a restaurant can take. . "There

Front of House 179

Front of House Back of House Employee Relations FOH 179

Goliath Consulting

APRIL 10, 2023

HVAC Tips Maintain your BOH and FOH With your back of the house refrigeration maintenance scheduled, it is time to take a look at the front of the house preparation. Preventative maintenance is key to protecting your bottom line. May is the perfect time to schedule a refrigeration inspection.

Front of House 154

Front of House FOH BOH Back of House 154

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. In the near future, we’ll look at printed menus the way we look back at newspapers today. Inventory stock changed significantly.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

7 Shifts

NOVEMBER 19, 2021

Un buen horario de restaurante evita errores comunes como programar a un empleado para dos puestos a la vez (como un puesto FOH y BOH), programar a los miembros del equipo para puestos en los que no están entrenados, o poner a las personas equivocadas en el momento equivocado, lo que lleva a que no se presenten.

Front of House 370

Front of House Back of House FOH BOH 370

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Hospitality 188

Hospitality Front of House Leadership FOH 188

Modern Restaurant Management

APRIL 8, 2020

As restaurants adjust back to a new normal, we expect operators to incrementally add tables and seats back to their longtime standard. We agree that “people aren’t going to want to sit shoulder to shoulder" at first, and that “they are still going to be cautious and want some spacing.” from the surface.

White Paper 212

White Paper Seating Employee Relations Back of House 212

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. Are you a restaurant owner looking for question to ask potential candidates? Check out this blog and video on the top 9 interview questions to ask as an owner.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Modern Restaurant Management

AUGUST 4, 2022

Back in the early 2000’s I worked at a restaurant where the head chef smoked through service. This perfectly demonstrates how the industry operated back then. Chef Niven Patel – Three-Time James Beard Nominee, Alpareno Group (Ghee, Orno, Mamey). Chef Jair Solis – The Restaurant at the Norton. Chef Solis.

Back of House 189

Back of House Front of House Communication FOH 189