Modern Restaurant Management

MAY 8, 2024

Modern Restaurant Management (MRM) magazine asked Molly Burke, senior restaurant analyst at Software Advice, to elaborate on the findings and offer practical advice on automation investments. The results give the green light for certain restaurants to introduce more front-of-house automation.

Mobile Ordering 193

Mobile Ordering Front of House Customer Service FOH 193

EATER

SEPTEMBER 13, 2023

As the former dining editor for Maui Nō Ka ‘Oi magazine, I can name 30 without even trying. Before the fire, Lahaina’s world-famous Front Street was little more than a patchwork of wooden shacks held together by layers of paint, cooking grease, crusty sea salt, banana sap, and gossip. For some, it was simply home.

Front of House 137

Front of House Back of House Food Truck Dine-in 137

Modern Restaurant Management

MARCH 27, 2020

"They have to expect 30 percent less seats and 30 percent less revenue when they open their doors," he told Modern Restaurant Management (MRM) magazine. But the star of Bar Rescue does feel those who are using this time wisely to regroup will have the best chance for coming back strong. "The

Front of House 175

Front of House Social Media Back of House Seating 175

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. The personalization of drive-thrus began internally across many brands a few years back. Every minute!

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Modern Restaurant Management

DECEMBER 14, 2022

Modern Restaurant Management (MRM) magazine quizzed Robin Zheng, US Manager of Pudu Robotics , about the company's work with restaurants and the future of robotic use and automation in restaurants. How important are robotics/automation to the restaurant industry now and how do you see their impact in the coming years?

Front of House 180

Front of House Customer Service Customer Experience Entertainment 180

Modern Restaurant Management

MARCH 13, 2020

As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines. And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food.

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Front of House Back of House Restaurant Law Food Safety 199

Modern Restaurant Management

DECEMBER 19, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Here are some of their insights. This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service.

2023 117

2023 Front of House Customer Experience Customer Service 117

Apicbase

JULY 26, 2024

This article explores the primary problems faced by multi-site restaurants and how the right technology can solve them, focusing on the best tech solutions for back-of-house (BOH) operations. Here’s how to stay in control of the back of house. Download Your Free Copy Now!

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Back of House Allergens Front of House Inventory 52

Modern Restaurant Management

AUGUST 4, 2022

"The Bear," a new Hulu/FX program portrays the raw reality of restaurant culture Chefs from around the country have commented to Modern Restaurant Management (MRM) magazine on the authentic representation the show gives of life in the kitchen as a chef. This perfectly demonstrates how the industry operated back then.

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Back of House Front of House Communication FOH 189

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come. “Will this look good on Instagram?

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Goliath Consulting

JUNE 30, 2020

According to Toby Malbec, Managing Director of ConStrata Technology Consulting featured in Hospitality Tech Magazine, higher level of protection and assurance of safety measures are necessary to alleviate customers of their health concerns and persuade them back to dining in (6). Tech for Touchless, Contact-Free Dining.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. Here are their insights. Frances Allen CEO at Checkers & Rally’s. We also foresee a lot of companies will redesign locations even further to maximize efficiency. Clinton Anderson, CEO, Fourth Enterprises.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

EATER

OCTOBER 11, 2023

The front bar of the Mission District restaurant, awash in cadmium yellow paint and matching furnishings, including the hanging disco balls, leads into a larger back dining area that’s equally gonzo in neon green. And it’s a good thing, too — the color yellow has been known to stimulate the appetite.) This is restaurant design in 2023.

Design 100

Design Front of House Seating Back of House 100

Modern Restaurant Management

APRIL 29, 2021

Instead of belaboring the issue, Modern Restaurant Management (MRM) magazine went to the experts for some solutions. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. Two-thirds of new hires signing up for DailyPay.

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Fast Casual Hiring Online Ordering Front of House 221

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. For the second part, click here. An issue that may arise from this in 2024 is data privacy.

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2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Here's some of their advice. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

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FOH Kitchen Safety BOH Food Safety 215

Modern Restaurant Management

APRIL 14, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. For every customer that orders via takeout or delivery, give them a voucher or offer a discount for in-house restaurant dining once quarantine guidelines lift. Communicate. Incentivize.

Healthcare 187

Healthcare Front of House Social Media Website Management 187

7 Shifts

NOVEMBER 1, 2022

You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Before you get any ideas for a cheesy radio spot, take a step back and look at the bigger picture. Restaurant owners and operators wear a lot of hats.

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Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

JUNE 15, 2020

Modern Restaurant Management (MRM) magazine asked Mark Heymann, a labor expert and CEO of UniFocus, for his insights on navigating post-pandemic restaurant recovery through effective hiring and training. What are the best practices employers can put in place to welcome back apprehensive restaurant employees? Mark Heymann.

Hiring 186

Hiring Guest Recovery Back of House Food Safety 186

Restaurant365

APRIL 16, 2021

Why is it important to have an in-house online ordering system ? Here are seven essential reasons why your restaurant needs an in-house online ordering system. In-house online ordering systems capture customer data for your customer relationship management system (CRM). Drives More Revenue. Captures Valuable Customer Data.

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Online Ordering Blog Ordering Front of House 78

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. The modern Kitchen Display System (KDS) will be more interactive to increase operational efficiencies and improve quality of food for the chefs and their teams.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Goliath Consulting

JUNE 15, 2021

Since the start of the pandemic, safety measures such as social distancing, lockdowns and mask-wearing have completely changed our understanding of how consumers spend on food. We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1).

Supplies 165

Supplies Food Supply Front of House Fast Casual 165

EATER

APRIL 26, 2022

In the Washington Post in 2020 — after the Sqirl mold saga uncovered allegations of unacknowledged staff contributions — now- Whetstone Magazine editor Layla Schlack took this idea a step further: Menu credits could “bring workers to the forefront, potentially amplifying conversations about restaurant labor,” she wrote.

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Menu Back of House Front of House 2008 98

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We've reached a point where we're recognizing the value and limits of these technologies. The cultivated meat industry is entering its next chapter.

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2024 Fast Casual Food Safety Insurance 197

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Restaurant365

APRIL 8, 2021

However, on the restaurant end, there is no storefront, usually no possibility of walk-in business, and no front-of-house staff interacting in person with customers. Although many restrictions on restaurants are starting to lift, COVID-19 has permanently changed the landscape of the restaurant industry. What is a virtual kitchen?

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Front of House Food Truck Kitchen Safety Point of Sale 78

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com.

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Online Ordering Back of House Customer Service Small Business 212

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here. Looking ahead, we’re focused on strategic, measured expansion and growing profitability.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Off premise has become a sizable segment of our business, and I don't see it ever going back to pre-COVID numbers. Here are their responses. To read part one, click here. Lavu CEO Saleem S.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

EATER

DECEMBER 15, 2020

A handful of new Jewish-leaning delis and restaurants harken back to Condesa’s roots as the Jewish heart of CDMX On the first floor of a two-story house along Mexico City’s plush Avenida Amsterdam sits Merkava: Hummus and Jerusalem Kitchen. But it wasn’t always this way.

Back of House 122

Back of House Front of House Reference Menu 122

Goliath Consulting

JUNE 15, 2020

If Supplier A has 50 cases of [a product] for $800, and Supplier B has 25 cases for $750, the buyer can purchase all 50 from Supplier A, and then source the rest from Supplier B based on prior buyer trends,” he wrote in Supply and Demand Chain Executive (SDCExec) Magazine. Perhaps more unsettling is the uncertainty of it all.

Supplies 124

Supplies Food Supply Sourcing Guest Recovery 124

SpotOn

JULY 9, 2024

stars G2 reviews: "SpotOn support was a huge factor in making the switch because when you call, you speak to a human in minutes or sometimes less than a minute, and 9/10 times, your problem is solved very quickly so you can get back to running your restaurant. To check out a particular review site, just click on any of the links below.

2024 52

2024 Point of Sale POS Online Ordering 52

EATER

MAY 31, 2024

The laid-back seafood shack with a menu from chef Maximilian Hines, also the founder of Stolen Goods, a collaborative of Black and brown chefs in Atlanta, brings Gulf Coast vibes to the landlocked city, complete with nostalgic and nautical design touches such as wood paneling, midcentury pool tile, and turquoise-hued barstools.

Casual 104

Casual Merchandise Back of House Outdoor 104

Restaurant Clicks

DECEMBER 5, 2021

Fixe Southern House. View this post on Instagram A post shared by Fixe Southern House (@fixesouthernhouse). Fixe Southern House serves traditional southern foods and has been highlighted in Fort Worth Magazine. Fixe Southern House is on 5th St near Republic Square in downtown Austin (take bus 20). Lamar Blvd.

Dine-in 111

Dine-in Fine Dining Website Management Book 111

The Wine Knitter

OCTOBER 22, 2021

There are pumpkins to carve, costumes to make, parties to plan, and of course, let’s not forget scary haunted houses, spooky trails, and ghost tours! There are pumpkins to carve, costumes to make, parties to plan, and of course, let’s not forget scary haunted houses, spooky trails, and ghost tours! Alcohol: 13.5%

Vineyard 117

Vineyard Front of House 2019 2008 117

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. Here are their insights. Frances Allen CEO at Checkers & Rally’s. We know we are not alone in navigating the labor crunch restaurants are facing.

2022 189

2022 Food Supply Mobile Ordering Customer Experience 189

Clover - Restaurants

MAY 3, 2024

In this guide, learn about properly cleaning the restaurant and items such as silverware, as well as how to help prevent cross contamination and other risks in the back of house. An estimated 3,000 people in the U.S. die each year due to foodborne illness. Cleaning and sanitizing in restaurants is an essential part of food safety.

Kitchen Safety 52

Kitchen Safety Food Safety Food Food Supply 52