7 Shifts

SEPTEMBER 16, 2021

You won't be able to refer to your previous restaurant opening playbook and follow it to the letter. The benefits of this decision include relying on a proven business model, which will ease the opening and operating process, as you'll be able to refer to what worked (and what is working) at your original location. Table of Contents.

Management 370

Management Management Document Hiring 370

EATER

MAY 3, 2021

Estefanía, who asked to be referred to by her first name because she is an undocumented worker, said she got COVID-19 in June and took two weeks off to recover and quarantine. When she came back, she noticed a shift in the way her employers treated her. “I But the pay couldn’t compare to what she was making before, so now, she’s back.

Back of House 363

Back of House Cash Management Kitchen Safety Insurance 363

7 Shifts

AUGUST 21, 2024

For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS. With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

Hiring 195

Hiring Training Management Management 195

7 Shifts

DECEMBER 27, 2019

Hasty hiring is at the root of the problem. When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Selection ($645.04): Restaurants invest resources into interviewing candidates, calling references, and conducting background checks. Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

MAY 31, 2021

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. That's why restaurateurs rely on restaurant operations. Table of Contents. What does it mean?

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

AUGUST 2, 2024

Step 2: Look for a trustworthy restaurant accountant Even if you already know the restaurant bookkeeping and accounting process well, we suggest hiring a professional accountant to help ensure your business complies with local tax, payroll, federal, and state laws. It involves tracking massive amounts of real data and industry benchmarks.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

7 Shifts

OCTOBER 31, 2022

You'll have a document to reference during the planning or opening of your restaurant. A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. Table of Contents.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307

FOH Food Safety BOH Customer Service 307

Open for Business

AUGUST 10, 2023

Knowing how to hire employees can make or break your restaurant. Whether you’re staffing a new restaurant, looking for seasonal employees , or streamlining your interview process, you always want to know the best way to hire restaurant employees. Finding staff for a restaurant can be a big challenge in the hospitality industry.

Hiring 167

Hiring Recruiting Reference Website Management 167

Goliath Consulting

APRIL 28, 2020

The topic of switching to self, or in-house delivery has been a widely-debated issue among independents these past couple of years, and it will most definitely be a hot topic as restaurants begin to open their doors again. Just as the third-party delivery model has its pros and cons, so does in-house delivery.

Delivery 269

Delivery Food Back of House Franchising 269

Culinary Cues

NOVEMBER 25, 2019

Typically, it starts off that way – old enough to work, they’re hiring, no experience required – it’s a job. At some level, it is great to have a paycheck, but any real connection to food or cooking is something that rarely crosses your mind. For a few, at some point that changes.

Fine Dining 422

Fine Dining Food Order Back of House Uniforms 422

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. A hiring manager wants to know how you handle a very real, stressful part of the job. Are you a restaurant owner looking for question to ask potential candidates? Table of Contents. How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Embrace the Suck

JANUARY 13, 2021

When I dug down into what created this toxic behavior it was easy to see now (not so much back then). Back then my number one solution to fix a problem was to just work through it. Honestly, I did take it a little personally, however, I sat back into my chair and let out a deep sigh. ” Hold that thought for a second.

Coaching 360

Coaching Back of House Front of House Take-out 360

EATER

APRIL 8, 2021

For many organizations, the first step in dealing with pandemic shutdowns was just to help their participants and alumni get through the initial weeks On the evening of Saturday, March 14, 2020, the staff at Café Momentum served only seven diners. Café Momentum is more than just a restaurant, though. The year had started off strong. Several U.S.

Training 312

Training Café Kitchen Safety Back of House 312

7 Shifts

NOVEMBER 17, 2020

Managers can refer back to these forms to see who has grown the most to make promotions accordingly, or to see whose progress has stagnated if they have to make the difficult decision to let team members go. Employees can refer to evaluation forms to track their progress and set professional development goals.

Point of Sale 370

Point of Sale Download Communication Reference 370

EATER

FEBRUARY 14, 2024

The Feud situation was kind of unusual because normally a prop master hires different stylists, because we provide just an edible prop. But in this case, production wanted to hire the food stylist because the food is so important to Truman Capote’s story. Guest, and Lee Radziwill. That’s where Tamara Reynolds comes in.

Food 331

Food Back of House Airlines Reference 331

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do. Be Flexible.

Front of House 370

Front of House Back of House Communication Customer Service 370

Embrace the Suck

JANUARY 19, 2021

Do you need to hire that one person who will allow you the time? To get this journey started, you’ll need to go back to a step many forget in their quest for a budding restaurant and bar empire: you gotta know what you stand for. When you’re building a house, the first and often most critical step is to lay the foundation.

Back of House 348

Back of House Take-out Reference Hiring 348

Cheetah

APRIL 10, 2020

Reading Time: 3 minutes One of the main challenges for restaurant owners figuring out how to start a restaurant is hiring the right people. Hiring is a tough problem for any restaurant owner – the labor pool for line cooks is tight in almost every market. Looking to hire a manager? Imagine this. Craigslist. Recruiters.

Back of House 78

Back of House Hiring Recruiting Website Management 78

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

EATER

JANUARY 31, 2024

Jimmy Pan doing his thing. Photo courtesy of Jimmy Pan. Photo-illustration by Lille Allen Dragon’s beard candy is a staple of Chinese and Lunar New Year celebrations, but in the U.S. Every weekend for nearly three decades, Pan judiciously filled orders of the white, fluffy candy from his stall in Toronto’s chaotic, cacophonous Pacific Mall.

Social Media 336

Social Media Online Ordering Hiring Take-out 336

Culinary Cues

MAY 20, 2024

He has been one of my primary motivators and reference points throughout my career in food. Looking back, Escoffier would probably admit, to some degree, that this was not the best approach and would encourage chefs and operators to build in this balance. They accepted “kitchen first” and everything else as secondary.

Hotels 297

Hotels Front of House Fine Dining Back of House 297

EATER

SEPTEMBER 1, 2020

The coffee industry can be a hotbed of exploitation and exclusion. Red Bay Coffee is pushing for change One of the walls at Red Bay Coffee headquarters is taken up by a huge living sculpture of Africa, all sorts of plants dangling from the continent’s outline. This isn’t a cafe, so much as a community hub for the neighborhood.

Front of House 289

Front of House Leadership Hiring Back of House 289

The Rail

NOVEMBER 18, 2022

Also, ensure they’re accessible in a central platform that houses all of your policies so your employees can refer to them whenever needed. Hiring a third-party investigation team is a smart way to go. Let your workers know that you have their back by holding offenders accountable. Make It Easy to Report.

Communication 279

Communication Back of House Recruiting Events 279

7 Shifts

FEBRUARY 11, 2020

Legal and other matters referred to in this article are based on 7shifts' interpretation of laws existing at the time and should not be relied on in place of professional legal advice. But in recent years, notable restaurants in the city have been shutting their doors , indicating a series of problems that Seattle restaurateurs are facing.

Restaurant Law 312

Restaurant Law Employee Relations Download Article 312

7 Shifts

MAY 27, 2021

A rotating shift refers to the change from one shift to another – for example, an employee might work the lunch shift on Mondays in one month, but rotate to the Monday dinner shift in another month. Restaurant schedules shuffle all the time. Table of Contents. What is a Rotating Schedule? What is a Rotating Shift? Fixed Versus Rotating.

Front of House 370

Front of House Employee Relations Back of House Take-out 370

EATER

JANUARY 5, 2022

In the windowless beige back rooms, a hundred men (it was vastly men) championed their data collection and organization apps. Why should you ever have to leave the house? At the Food on Demand conference in Las Vegas, the food service industry laid out its vision for a future in which customers never have to wait. What a bold future.

Food 361

Food Mobile Ordering Online Ordering Food Order 361

7 Shifts

SEPTEMBER 10, 2021

They provide insights into business strategy, guide business decisions, and are a reminder of why you started. If mission statements are that important, you'd think more restaurateurs would spend time creating theirs. Unfortunately, not all restaurateurs recognize the value of a well-thought-through mission statement. The result? The good news?

Customer Service 370

Customer Service Fast Casual Customer Experience Back of House 370

Embrace the Suck

MARCH 22, 2019

While others sit back and accept the labor market as being a challenge, innovative restaurants see this as a time to stand out. To help you break free from the pack of mediocrity, here are seven creative (and controversial) ways to challenge your hiring mindset. How has this year treated you and your restaurant? Think people are lazy?

Recruiting 255

Recruiting Social Media Back of House Hiring 255

7 Shifts

AUGUST 6, 2021

In turn, the profit estimation can help you plan for upcoming initiatives for your restaurant once all of your expenses are covered, such as hiring and promoting employees, reducing turnover , impending restaurant renovations, or even expanding your business into new locations. Table of Contents. What is Forecasting for a Restaurant?

Seasonal Menu 370

Seasonal Menu Point of Sale Inventory Food Supply 370

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

ChowNow

JULY 17, 2024

Include specific responsibilities for each position, from management to kitchen staff to front-of-house employees. Here is a sample outline of some key roles and responsibilities: General Manager: Oversees all restaurant operations, including hiring, training, and financial management ( additional duties and responsibilities ).

Operations 195

Operations Kitchen Safety Front of House Food Safety 195

Modern Restaurant Management

AUGUST 28, 2020

“Over the last century, women, despite their incredible contributions, have struggled to make it in professional kitchens — held back by inequalities unfairly put upon them,” said Rob Sundy, Head of Brand Marketing & Creative Studios at Whirlpool Corporation, the parent company of the KitchenAid brand.

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

7 Shifts

AUGUST 29, 2019

A smaller menu means fresher ingredients, since the ingredients for the dog items aren’t sitting around waiting to be turned into a meal and aren’t taking up space in your back of house. Menu engineering can be simplified as the steps taken to increase the profitability of a restaurant menu. Menu Pricing and 2. What to do?

Menu 279

Menu Point of Sale Website Management Online Ordering 279

EATER

APRIL 25, 2023

Juan adds, “The combination became famous, and we started calling it caldosa,” a reference to the caldo that went into the first bag. The caldosa at Fory Fay, the home of the original recipe. Others become representative of a city or a region. In Costa Rica, that dish is the caldosa, a national phenomenon launched by a child.

Fine Dining 279

Fine Dining Back of House Point of Sale Advertising 279

EATER

SEPTEMBER 15, 2023

A photography note explains that the rustic, dimly lit scene was re-created to evoke what breakfast might have looked like in a late 1940s-era military house, built out of wood with low windows. A lot of people are really good at coming up with gorgeous new recipes that no one has ever seen before. That’s not my strong suit at all.

Food 363

Food Book Food Supply Food Order 363