ChowNow

JANUARY 23, 2025

You need ideas that will wow new customers and get the regulars excited to come back in. In-house promotions Leverage customers presence in-store by using flyers, table tents, A-frames, and mentions at the bottom of receipts. When its go-time, everyone should be cool, calm, and collectedthat includes both front and back of house.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

ChowNow

FEBRUARY 28, 2025

Whether its takeout, delivery, or even in-house orders via QR codes, customers want a seamless and convenient way to order online. When customers order through a third-party app, you dont get access to their contact information, making it harder to bring them back. In 2025, the US online food delivery market is expected to reach $424.9

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Embrace the Suck

APRIL 26, 2020

It’s not until they’re almost gone that they wake up and try to get things back under control. A hammer on the table doesn’t build a house on its own. In fact, the bars and restaurants that fail to capitalize on their data will find themselves in hot water. What the Hell is a KPI? Why Do You Need to Track Them?

Cash Management 439

Cash Management Point of Sale Inventory Bar 439

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. The modern Kitchen Display System (KDS) will be more interactive to increase operational efficiencies and improve quality of food for the chefs and their teams.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

EATER

SEPTEMBER 29, 2023

In the decades that have followed, places like Alloy (decorative cherry blossoms, pink walls), Model Milk (airy, multilevel dining areas), and Sukiyaki House (sushi counter displaying seafood flown in from Japan) — which offer experiences devoid of steak and ornate dark wood — have continued to change what diners expect of fine dining.

Back of House 320

Back of House Fine Dining 2011 Dine-in 320

Modern Restaurant Management

JANUARY 8, 2024

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

AUGUST 2, 2021

With the Eviction Moratorium coming to an end on July 31st, worries are escalating about the small business owners who still can’t cover monthly rent payments and/or have back rent to pay. Rent Struggle Is Real. 35 percent of ALL small businesses in the U.S. 35 percent of ALL small businesses in the U.S. TableSafe, Inc.,

2021 450

2021 Point of Sale Equipment 2019 450

Modern Restaurant Management

JUNE 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features foot traffic trends, the rise of the cautious consumer and the takeout shakeout. Restaurant Sales Velocity. Nielsen CGA released sales data with a particular focus on the states of Texas, Florida and Georgia that have eased shelter in place restrictions.

2020 324

2020 Food Safety Online Ordering Point of Sale 324

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 474

2024 2023 Food Order 2013 474

EATER

MAY 31, 2024

The laid-back seafood shack with a menu from chef Maximilian Hines, also the founder of Stolen Goods, a collaborative of Black and brown chefs in Atlanta, brings Gulf Coast vibes to the landlocked city, complete with nostalgic and nautical design touches such as wood paneling, midcentury pool tile, and turquoise-hued barstools.

Casual 315

Casual Merchandise Back of House Outdoor 315

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. Investment in delivery and mobile ordering pays off. 71 percent rely on delivery for 11 percent or more of sales.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Future Food

NOVEMBER 27, 2024

Despite the challenges posed by rising living costs and shifting consumer spending patterns, the food and hospitality sector continues to adapt to meet the needs and wants of consumers in Australia. Innovative trends are emerging, reshaping the industry landscape and offering fresh opportunities for growth. Source mccrindle.com.au

Hospitality 78

Hospitality 2025 Food Back of House 78

EATER

SEPTEMBER 21, 2020

Last year, based on a series of talks with women working in Detroit’s dining scene, FoodLab published A Seat at the Table , a solutions-based guide to building a better food industry. Devita Davison, executive director of FoodLab Detroit, has long advocated for an equitable and sustainable restaurant industry. Spoiler: It always has been.

Food 364

Food Front of House Government Food Supply 364

EATER

DECEMBER 7, 2022

And while Vail Resorts poured millions into upgrading the chairs, vaunted local restaurateurs are working equally hard to make their own seats just as attractive. The glow of nightlife in Whistler. Tourism Whistler/Justa Jeskova. Seafood suppliers swoop up the Sea-to-Sky Highway with the local top-quality catch.

Seasonal Menu 246

Seasonal Menu Hotels Tourism Back of House 246

EATER

FEBRUARY 25, 2022

And most recently a locavore, mountain-to-table food movement has built on these overlapping historical influences and endemic Rocky Mountain ingredients to create bold meals fit for the breathtaking setting. Over the course of 1,000 miles from the U.S.-Canada

Hotels 246

Hotels Front of House Seasonal Menu Fine Dining 246

EATER

JUNE 21, 2024

. | Tati Frison In the world’s largest Japanese diaspora community, ambitious Nikkei restaurants are building on Japanese traditions and Brazilian gastronomy to impress customers of all backgrounds Kasato Maru is a familiar name at many of São Paulo’s Japanese restaurants. Rafael Salvador Telma Shiraishi. Rafael Salvador Pirarucu saikyo yaki.

Food Supply 310

Food Supply Recruiting Customer Experience Government 310

EATER

JULY 30, 2020

In this excerpt, Donovan recounts the career influence of another woman: Nashville chef and restaurant owner Margot McCormack. Lisa Donovan | Photo courtesy of Lisa Donovan. With Our Lady of Perpetual Hunger , Donovan is doing just that. Monica Burton. ax” and “a straight?up Gratefully, I’m not easily scared off. And she behaved like it.

Café 357

Café Front of House Back of House Hiring 357

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. “I found inspiration on my travels.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

MARCH 13, 2020

BWW Franchisee Acquisition Completed. CV Partners, LLC, completed the previously announced acquisition of Diversified Restaurant Holdings, Inc. (“DRH”), one of the largest franchisees for Buffalo Wild Wings® ("BWW") with 64 sports bars across five states. DRH’s common stockholders received $1.05 per share in cash.

Franchise 364

Franchise Franchising Customer Experience Customer Service 364

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. The safety of Dunkin’ franchisees, their restaurant employees, and guests remains a top priority.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Future Food

OCTOBER 20, 2020

So much damage has been done to retail in general and hospitality in particular this year that 2021 is going to be a year to heal, slowly getting back on public transport and getting settled into the Next Normal. Covid Safe Dining Outdoors at Entrecôte Parisian Steak House, Melbourne. The post-COVID world is a Design-led world.

2022 145

2022 Design Food Back of House 145

Restaurant Clicks

OCTOBER 13, 2021

Take a step back from the hustle and bustle of NYC life and fall into one of the many comforting couches at the Aldo Sohm Wine Bar in the city’s Midtown West neighborhood, just south of Central Park. The swanky wine bar offers relaxed seating among a dim-lit space with contemporary artwork and interior design. Make a Reservation.

Bar 142

Bar Reservations Seating Back of House 142

EATER

NOVEMBER 7, 2023

Ellen Mary Cronin/Nat Belkov Where to eat well, right now A great new restaurant can be a fun experience. A best new restaurant announces itself as part of the national dining conversation. Each restaurant on this list does more than offer an exceptional meal, it also reflects something larger about the way we eat. Hillary Dixler Canavan Molly J.

2023 246

2023 Fine Dining Dine-in Restaurant Law 246

Touch Bistro

AUGUST 23, 2021

In fact, color alone can influence up to 90% of a guest’s initial impression. Establish a sense of arrival with unique signage and seating for guests waiting for tables, like London, U.K.-based Try using textures, patterns, or even objects like the Taiwan Noodle House in Beijing, China. The added benefit? Image Source ].

Design 129

Design 2021 Front of House Sourcing 129

Modern Restaurant Management

MAY 12, 2020

" "It's going to be a long road back to normal," said Steven Hall. "Even In this edition of MRM News Bites, read about efforts to help the restaurant industry and heroes as well as "new normal" restaurant technology and products. Dining Bond Goes Global.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Restaurant Clicks

SEPTEMBER 15, 2021

Walkers Grill The Fieldhouse TEN The Burger Dive Uberbrew Bin 119 Ciao Mambo Juliano’s Restaurant Bernie’s Diner Jake’s Bar & Grill Bistecca at the Granary Bistro Enzo Montana’s Rib & Chop House Jake’s Downtown Cafe Zydeco Montana Brewing Company Tao New Asian. Best Restaurants in Billings. Walkers Grill.

Online Ordering 174

Online Ordering Fast Casual Fine Dining Back of House 174

Restaurant Clicks

NOVEMBER 13, 2021

City House. View this post on Instagram A post shared by City House (@cityhousenashville). Just north of Downtown in Germantown, City House is a sophisticated restaurant that has a great Italian-fusion menu. Just north of Downtown in Germantown, City House is a sophisticated restaurant that has a great Italian-fusion menu.

Back of House 121

Back of House Reservations Fine Dining Online Ordering 121

Open for Business

JUNE 9, 2023

It can help to paraphrase what the guest is saying back to them to make sure they feel heard and understood. Restaurant complaints are unavoidable in the hospitality industry. It’s just a fact of life. But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

EATER

DECEMBER 6, 2022

These 15 restaurants represent the most exciting openings of the year — be sure to try them if you find yourself in these cities and keep an eye out for these names as they shape and influence dining culture in the months and years to come. From a 22-seat room in D.C.’s Hillary Dixler Canavan.

2022 246

2022 Fine Dining Dine-in Food Truck 246

Restaurant Clicks

NOVEMBER 9, 2021

Maybe you’re looking for a cozy spot to bring a date or a place with ample seating for a fun family reunion. Makoto offers patrons that sleek, modern feel that one might associate with sushi, but it also provides plush pillows and banquette seating to emphasize comfort indoors. Originally, the location housed an actual garage.

Front of House 111

Front of House Reservations Back of House Online Ordering 111

Restaurant Clicks

DECEMBER 5, 2021

Fixe Southern House. View this post on Instagram A post shared by Fixe Southern House (@fixesouthernhouse). Fixe Southern House serves traditional southern foods and has been highlighted in Fort Worth Magazine. Fixe Southern House is on 5th St near Republic Square in downtown Austin (take bus 20). Lamar Blvd.

Dine-in 111

Dine-in Fine Dining Website Management Book 111

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022. Total tips averaged 18.9 Tips on Sundays averaged 18.73

Catering 251

Catering 2024 2023 Guest Recovery 251

7 Shifts

AUGUST 16, 2024

On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. “Being nice to people goes for the people walking in the front door and the people walking in the back door. As of 2024, they make around $26.42

Management 195

Management Management 2024 Leadership 195

Restaurant Clicks

DECEMBER 15, 2021

Scottadito Osteria Toscana Palo Santo Feast & Wine – Private Chefs & Events Resident Lux Hideout Room 24k Aska Olmsted Velvet Brooklyn Vinegar Hill House Sunday In Brooklyn. Palo Santo is a Pan-Latin restaurant located in the heart of Brooklyn between the Grand Army Plaza and the Old Stone House. Palo Santo.

Dine-in 109

Dine-in Seasonal Menu Back of House Website Management 109

Restaurant Clicks

DECEMBER 5, 2021

From takeout sushi to delivery options to dine-in seating, restaurants across the East Village offer guests and residents most anything! From takeout sushi to delivery options to dine-in seating, restaurants across the East Village offer guests and residents most anything! Check out our list of the best sushi in the East Village.

Online Ordering 109

Online Ordering Reservations Seasonal Menu Front of House 109