7 Shifts

FEBRUARY 5, 2021

After that, the most popular back-office technologies were accounting software (52%, up from 31% in 2018) and payroll software (50%, up from 28% in 2018), according to a study from Toast. There’s a wide range of options available that take the entire process online. It’s a necessity for building a modern and future-proof restaurant.

Social Media 370

Social Media Front of House Back of House Point of Sale 370

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing.

Technology 203

Technology Loyalty Program Front of House Online Ordering 203

7 Shifts

SEPTEMBER 16, 2021

Whether you’re managing multiple restaurants right now or are thinking about expanding your current business , this guide has everything you need to run more than one restaurant at once with success. Table of Contents. New Concept or Replicate? Create Consistency with Your Operations. Delegating Responsibilities. Keep Your Team Connected.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

JUNE 23, 2020

The pandemic has taught the society at large to transact online accelerating digital transformation within the restaurant and hospitality verticals. The pandemic has taught the society at large to transact online accelerating digital transformation within the restaurant and hospitality verticals. And this will take some time.

Back of House 227

Back of House Front of House Kitchen Safety Mobile Ordering 227

7 Shifts

NOVEMBER 3, 2021

This is why, according to research from Sift , 62% of American restaurant guests fear data breaches in restaurants, and are often hesitant to order directly from restaurants that don't make them feel as though their data is safe. Table of Contents. The cost of restaurant cybersecurity. The cost of restaurant cybersecurity.

POS 370

POS Audits Loyalty Program Information 370

7 Shifts

AUGUST 29, 2019

Look into lowering ingredient cost to keep menu prices the same by sourcing less expensive ingredients or acquiring new vendors. A smaller menu means fresher ingredients, since the ingredients for the dog items aren’t sitting around waiting to be turned into a meal and aren’t taking up space in your back of house. What to do?

Menu 279

Menu Point of Sale Website Management Online Ordering 279

7 Shifts

JANUARY 7, 2020

What is the key to success in the restaurant industry? While a delicious menu and an inviting ambiance are critical components of a restaurant’s success, staff are the lifeblood of a restaurant. The people you hire to run your restaurant can make or break the business. Why Care About Employee Engagement? First things first: what is it?

Employee Relations 349

Employee Relations FOH BOH Certification 349

7 Shifts

MAY 27, 2021

Restaurant schedules shuffle all the time. While some managers dread the thought of a seasonal, monthly, or weekly schedule adjustment, others rely on it. This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Table of Contents. What is a Rotating Schedule?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

Modern Restaurant Management

MARCH 11, 2022

As the COVID-19 pandemic continues to throw curve balls, the restaurant business is getting knocked back down just as it was starting to recover. Increased Emphasis on Online Ordering. This combination of pressures has brands doubling down on digital ordering – effectively reducing the labor cost of this process.

2022 208

2022 Marketing Fast Casual Mobile Ordering 208

7 Shifts

NOVEMBER 14, 2024

Proper staff training keeps your team knowledgeable, confident, and able to provide the kind of customer service that keeps guests coming back. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Focused training also speeds up the onboarding process.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Embrace the Suck

DECEMBER 25, 2019

They also learned how to make money by filling up empty trucks going back to their market with what is known as the backhaul. Having worked as a consultant for a large foodservice distributor for 4 years, I learned a lot about their business. A lot of stuff they don’t want you to know! In foodservice, it’s their operations team.

Food Truck 296

Food Truck Food Audits Tip Distribution 296

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 215

Mobile Ordering Front of House Customer Service Customer Experience 215

Modern Restaurant Management

APRIL 29, 2021

Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. Order at the table through apps and kiosk ordering for fast casual/fast food is being embraced to reduce the need for wait staff.

Fast Casual 221

Fast Casual Hiring Online Ordering Front of House 221

Modern Restaurant Management

AUGUST 25, 2020

Additional care should be taken to ensure that the sources of outside air have proper clearances from other building exhaust sources such as grease or toilet exhaust. Airflow within restaurants should flow from cleaner sources to dirtier sources – from dining areas to kitchens, restrooms to pick up / delivery spaces and more.

Design 212

Design Guest Recovery Consumer Goods Fine Dining 212

Modern Restaurant Management

DECEMBER 28, 2020

We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Lavu CEO Saleem S.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

NOVEMBER 19, 2019

Every restaurant has a back of house and a front of house. Cloud Kitchens are restaurants with no front of house. This indicated a clear trend that a “restaurant” does not need to necessarily comprise of both front of house and back of house components.

Delivery 145

Delivery Front of House Back of House Mobile Ordering 145

Modern Restaurant Management

FEBRUARY 2, 2024

WiFi connectivity is also crucial for operational management and enhancing the customer experience, allowing patrons to interact digitally with the restaurant for orders, payments, and feedback. At the core, these solutions include high-speed internet, ensuring all digital operations run smoothly and without interruption.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Modern Restaurant Management

JANUARY 26, 2021

What makes the SolaaS concept so unique is that it can interact within a technological ecosystem to support every aspect of your business—from point of sale and online ordering to customer data consolidation. One Source Solution. Your restaurant needs a unified approach that can prepare you for the challenges ahead.

Point of Sale 179

Point of Sale Cash Management Technology Customer Service 179

Modern Restaurant Management

MAY 23, 2023

Consumers ordering deliveries still want to make sure it feels like they are treating themselves. Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Customer Service 167

Customer Service Dietary Restrictions Delivery Online Ordering 167

Modern Restaurant Management

MAY 8, 2020

Chatbots are everything from online simulations to Alexa, assistants who in this case are designed to help connect restaurants with customers around the clock. Chatbots are everything from online simulations to Alexa, assistants who in this case are designed to help connect restaurants with customers around the clock. Communications.

Food Safety 208

Food Safety Kitchen Safety Front of House Website Management 208

7 Shifts

AUGUST 15, 2022

Look at online reviews, check out my website, ask your friends and family what they think about my restaurant, and ask my employees what they like about working here,” says Michael Maxwell, Partner-VP of Operations at Blue Orbit Restaurant Consulting. Are you a restaurant owner looking for question to ask potential candidates? How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Cheetah

APRIL 10, 2020

Instawork is an app and online platform that helps fill both temporary and long-term positions in the restaurant industry. It’s important to make sure the recruiter you choose has experience when it comes to sourcing good candidates for the restaurant industry. Pared is an app that helps restaurant owners easily find temporary help.

Back of House 78

Back of House Hiring Recruiting Website Management 78

Modern Restaurant Management

MAY 14, 2021

According to the food waste hierarchy pyramid, source reduction is the ‘best case scenario’ when it comes to food waste. Most of the time, back-of-the-house food that is being tossed, isn’t because its spoiled, and often times, still perfectly edible. The EPA estimated that in 2018, the United States wasted 35.3

Waste 211

Waste Compost Recycling Food 211

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. We’re also seeing many of our clients find new ways to be more sustainable in sourcing their food products. Mark Hoefer, General Manager, Le Bilboquet Atlanta.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. Had a primary source of income in the restaurant industry for the last year. Live in the U.S., an overseas U.S. state or territory.

Healthcare 206

Healthcare Employee Relations Online Ordering Customer Service 206

Modern Restaurant Management

APRIL 20, 2021

Event Planning Is Back. The survey revealed that after a year of birthday, holiday, graduation and anniversary celebrations over Zoom, respondents are ready to get back to event planning. Catering is still a promising source of revenue for restaurants, hotels and venues to continue to capitalize on.

2021 189

2021 Online Ordering Mobile Ordering Guest Recovery 189

7 Shifts

JANUARY 31, 2024

Restaurant managers also either oversee or directly respond to online reviews. Managing a restaurant is a delicate routine—if we can even call it a routine. A better description might be a balancing act that presents new and unique challenges every day. This wide-ranging responsibility is a lot, and it often leads to burnout.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

JULY 20, 2021

restaurant industry has shown remarkable resiliency, having lost as much as 35 percent of visits at the beginning of the pandemic, but still has a ways to go to get back to pre-pandemic levels, reports The NPD Group. Visits, online or physical, at morning meal, which includes the breakfast and A.M. " Remarkable Resiliency.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

APRIL 27, 2020

For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S. Small Business Administration (SBA) Jovita Carranza and U.S. Treasury Secretary Steven T. Mnuchin SBA resumed accepting PPP loan applications on Monday, April 27 at 10:30AM EDT from approved lenders on behalf of any eligible borrower.

Mobile Ordering 197

Mobile Ordering Webinar Loyalty Program Online Ordering 197

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. Processing is free on all on-demand delivery orders through July 8, 2020—up to $50,000 in sales.

Guest Recovery 215

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 215

7 Shifts

AUGUST 18, 2024

Opening a restaurant is a big challenge that requires a huge investment of time and money. But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Indeed, controlling restaurant costs is one of your biggest challenges. What costs do you focus on?

License 370

License Equipment POS Food Supply 370

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

APRIL 27, 2020

For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S. Small Business Administration (SBA) Jovita Carranza and U.S. Treasury Secretary Steven T. Mnuchin SBA resumed accepting PPP loan applications on Monday, April 27 at 10:30AM EDT from approved lenders on behalf of any eligible borrower.

Webinar 185

Webinar Loyalty Program Online Ordering Social Media 185

Modern Restaurant Management

AUGUST 22, 2024

Local restaurants aren’t going to match the ingredient cost level that a big chain can bring to the table, but they can use solutions that increase product sourcing speed, diversity, and flexibility so they can still run rings around the big guys." "For me, it’s all about transparency," Kulasooriya said. "Guests

Allergens 122

Allergens Front of House Food Safety Back of House 122

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Restaurant Clicks

OCTOBER 9, 2021

I’ll be back, and I suggest you give them a try as well! Order Online. Kid Shelleen’s Charcoal House & Saloon. Located in the Trolley Square neighborhood, Kid Shelleen’s Charcoal House & Saloon has a cool and relaxed atmosphere. Check out our list of the best restaurants in Wilmington!

Back of House 147

Back of House Front of House Fast Casual Online Ordering 147

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197