EATER

MARCH 12, 2025

Little Bear would serve takeout only for the next 18 months. Randi Lee and his wife, Jeanette Zinno, took over the storefront that would become Leland Eating and Drinking House in Brooklyn in February 2020, ready to fully demo the space. Masked chefs make pizza in a restaurant kitchen in 2022.

2025 233

2025 Back of House Front of House Kitchen Safety 233

EATER

FEBRUARY 18, 2025

hadynyah/Getty Images A local food expert provides the ideal culinary tour of Sri Lanka, from the islands palm tree-lined beaches to its rolling highland tea plantations Floating just below the southern tip of India, Sri Lanka is a stunningly verdant island cloaked in jungles. Travel around and youll be rewarded.

Hotels 289

Hotels Seasonal Menu Back of House Small Business 289

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. Hospitality is greater than the sum of its parts.

Technology 558

Technology Front of House Back of House Online Ordering 558

Culinary Cues

NOVEMBER 22, 2024

I came across an old quote from Phylicia Rashad (for those my age – the lead actress in the series “Fame” from many years back) that gave me another opportunity to think about the cooks that I know and have known over the past five (nearly six) decades and why I chose to stand in front of a range. Art is the basis of human expression.”

Food 360

Food Front of House Back of House Point of Sale 360

Modern Restaurant Management

MARCH 11, 2025

That's why we instituted lower-priced lunch specials and made other adjustments. Restaurant employees had to pivot and consider looking at other industries for employment, so when restaurants opened back up, some of those employees didn’t return to the restaurant industry.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

MARCH 21, 2025

Every successful restaurant has one thing in common: they know exactly who they are serving. On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

ChowNow

JANUARY 23, 2025

You need ideas that will wow new customers and get the regulars excited to come back in. In-house promotions Leverage customers presence in-store by using flyers, table tents, A-frames, and mentions at the bottom of receipts. When its go-time, everyone should be cool, calm, and collectedthat includes both front and back of house.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

AUGUST 16, 2021

Looking back on my last few articles, I have focused on facts, on technology and on the hard time that we are all having hiring staff. They visited her every day until she was able to come back to work. We all had contests for our staff where the goal is to sell the most specials/most wine/most desserts, etc. Caring Managers.

Front of House 520

Front of House Cash Management Back of House Hiring 520

Modern Restaurant Management

JANUARY 26, 2022

Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday. Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

ChowNow

JANUARY 27, 2025

Among these heroes are restaurantscommunity cornerstones that not only serve as gathering spaces in normal times but also become lifelines during crises. Entire neighbourhoods have been uprooted, leaving families displaced and communities in need of urgent support. Were honored to contribute to their tireless efforts.

Food Supply 300

Food Supply Social Media Food Order Take-out 300

Modern Restaurant Management

DECEMBER 22, 2021

In the race to become one of the more popular restaurants in your area it takes more than serving good food and pouring outstanding cocktails. As people begin heading back out, they want to be able to interact with each other and not be distracted by unnecessary entertainment gimmicks. Use Design to Excite the Senses.

Design 531

Design 2022 Front of House Back of House 531

EATER

JANUARY 30, 2025

. | Stefania Orr Whether youre planning to watch the Super Bowl or dont feel like making an elaborate dinner, a big dip with crusty bread or crackers is magic Sometimes, nothing hits the spot quite like a big bowl of dip. Regardless of whether it appears in a bread bowl, next to some lightly ( dare we say. The recipe lives on her Instagram.

Back of House 273

Back of House Definition Take-out Entertainment 273

Modern Restaurant Management

MARCH 18, 2021

While there are clear benefits to an all-digital menu system, to get the most out them, you must first take a step back to re-examine what your menu means to you. Sweet Green publishes their seasonal specials as a takeaway foldout poster, with no-frills photography and an uncoated paper stock to reflect the raw simplicity of their salads.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

MAY 20, 2020

It should contain all the obvious items like the extra sanitary practices you're going through, your adjusted hours of operation, and an overview of any special services you're offering like curbside pickup or no-contact delivery. It isn't just that a lot of websites weren't ready for this. The Power of Mobile-First Design.

Mobile Ordering 585

Mobile Ordering Email Marketing Online Ordering Back of House 585

Modern Restaurant Management

OCTOBER 25, 2021

If your staff is knowledgeable on sustainable diets and that of the plant-based product available, they can serve as excellent spokespeople for any and all menu additions. Effectively educating those (bartenders, wait staff, back of the house, etc.) Don’t overlook what your chef is already capable of creating.

Dietary Restrictions 546

Dietary Restrictions Food Front of House Back of House 546

The Eat Restaurant

OCTOBER 4, 2022

Are you running a finely tuned front of the house? Do your diners feel as special when they come through the door as when they’re being served at the table? What about your back of the house? Is your restaurant set up to be as efficient as possible?

Front of House 148

Front of House Back of House Specials Serving 148

EATER

OCTOBER 17, 2024

But it’s not a Martha Stewart, “here’s 870 recipes including 360 recipes for crostini you can serve at a dinner party” type of book. But it’s not a Martha Stewart, “here’s 870 recipes including 360 recipes for crostini you can serve at a dinner party” type of book. Then people started making my recipes. Was that a conscious choice?

Book 303

Book Back of House Take-out Social Media 303

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. Let’s Start With the Why.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. Every restaurant serves a unique customer base, and the more you know about them, the more effective your marketing efforts will be.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MAY 7, 2020

“But the desire is in the air to get back to social life and reconvene the life that has been paused for over two months. . “But the desire is in the air to get back to social life and reconvene the life that has been paused for over two months. Those measures will continue in the future.”

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

SEPTEMBER 1, 2020

In many cases, operators have pared down their menus in order to cut back on costs while still serving their guest favorites. That could mean the creation of meal kits for takeout orders, or the creation of family-style meals for the school and work-week or specialized items for holidays. Alter Course if You Need To.

Supplies 492

Supplies Seasonal Menu Back of House Delivery 492

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. It is this understanding that will bring the industry back.

Travel 469

Travel Back of House Customer Service Small Business 469

7 Shifts

NOVEMBER 14, 2024

Proper staff training keeps your team knowledgeable, confident, and able to provide the kind of customer service that keeps guests coming back. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Focused training also speeds up the onboarding process.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

7 Shifts

OCTOBER 1, 2024

Knowing these customer experience factors can help you create a positive and welcoming environment that will keep guests coming back for more. Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. Presentation also matters.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

SEPTEMBER 17, 2020

Here are seven ideas you can use to harness the power of YouTube and shed light on your restaurant, no matter the size of your team or the type of food you serve. Invite Diners Back into Your Kitchen. The only that truly matters is the passion that goes into preparing the food you serve. Give A Sneak Peek into Your Supply Chain.

Marketing 508

Marketing Social Media Food Supply Back of House 508

Culinary Cues

AUGUST 22, 2022

Paul de Vance in southern France, or the walled in villages of Tuscany, the narrow streets of Oslo, Norway, and the typical hidden villages found in parts of historic Germany; places that were home to those special little restaurants that reflect the terroir of the region. I have very fond memories of walking the streets of St. That was it!

Seating 462

Seating Front of House Back of House Cash Management 462

Modern Restaurant Management

SEPTEMBER 22, 2022

The challenge is all this new technology needs support to keep everything working seamlessly across the front and back of the house, the internet, and for behind-the-scenes management. A mobile ordering system serves more people faster and keeps them happy, not hangry. Today’s Special: Augmented Reality.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450

Modern Restaurant Management

OCTOBER 13, 2022

Recent surveys are showing the vast majority of Americans have been cutting back on dining out. Adopt In-House Technology to Improve Service and Reduce Errors. It is of critical importance right now that restaurants give customers every reason to return, and reduce every possible risk that might keep them from coming back.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

7 Shifts

JANUARY 26, 2021

2020 was a year that the restaurant industry won’t soon forget. From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 million out of work, it was nothing short of devastating. Through it all, we emerge from the year as an industry in evolution—and our restaurants need to evolve with it.

2021 370

2021 Front of House Social Media Back of House 370

7 Shifts

SEPTEMBER 1, 2022

If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Table of Contents. What does 86 mean?

Definition 360

Definition BOH FOH Front of House 360

Culinary Cues

AUGUST 9, 2021

The answer is obvious – if those involved directly or indirectly with your team feel the magic of your operation, feel it in the same way that the guest does, then they will perform better, look forward to their work, engage better with others on the team, and feel part of something special.

Front of House 474

Front of House Customer Experience Dine-in Training 474

Modern Restaurant Management

OCTOBER 7, 2024

It also means fewer chef-driven creative specials and more management-driven menu items. Some of these AI fixes include automated customer service with chatbots and many more self-serve ordering options that are an improvement over QR codes. Since COVID, technology in the restaurant industry has moved at lightning speed.

2025 474

2025 Loyalty Program Waste Compost 474

7 Shifts

OCTOBER 10, 2019

Halloween Specials and Menu Ideas for Restaurants and Bars ????? One of the easiest ways to bring the Halloween spirit into your restaurant or bar is with the food and drinks you serve. Here are a few ideas for Halloween restaurant specials to offer this holiday season. Serve it in an empty pumpkin for a final touch!

Specials 231

Specials Bar Seasonal Menu Events 231

ChowNow

MARCH 27, 2025

For example, if youre serving a burger, youre not just tallying up the beef and bunyoure also including the pickles, onion, aioli/mayo, cheese, lettuce, and even the side of fries. This allows you to avoid paying the 25-30% third-party commission fees and keep more revenue in-house. The special-occasion spot?

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

AUGUST 4, 2022

Shortly after opening, the farmer couldn't find the clams in the water and we couldn't serve the dish for another nine months. Back in the early 2000’s I worked at a restaurant where the head chef smoked through service. This perfectly demonstrates how the industry operated back then. Chef Solis.

Back of House 474

Back of House Front of House Communication FOH 474

Modern Restaurant Management

DECEMBER 14, 2022

Meanwhile, robots in the front of house are leading customers to their tables, working in tandem with servers to carry loads of heavy dishes in a single trip, and providing novel experiences and entertainment that bring guests into the restaurant. In what ways are robots enhancing restaurants and serving as problem solvers?

Front of House 450

Front of House Customer Service Customer Experience Entertainment 450