Modern Restaurant Management

NOVEMBER 2, 2022

One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

Transact

OCTOBER 25, 2022

Taco Mac, a 27-unit sports bar based in Atlanta, has designs to grow within Georgia, and into other states. Inexperience and understaffing can lead to inconsistencies in the back-of-house for some brands. Back when we were relying on team members to label, there was no integrity or consistency behind that system.

Sports 147

Sports Bar Back of House Food 147

Modern Restaurant Management

DECEMBER 26, 2019

The sports bar is equipped with several TVs for sports viewing, garage style doors, an outdoor patio with fire pits, and locally brewed craft beer and cocktails. The sports bar is equipped with several TVs for sports viewing, garage style doors, an outdoor patio with fire pits, and locally brewed craft beer and cocktails.

Sports 295

Sports Employee Relations Back of House Sourcing 295

Modern Restaurant Management

JANUARY 11, 2024

Remember just saying thank you or giving a pat on the back isn’t enough. For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. Don’t just give them a thanks or a high five.

Management 417

Management Management Back of House Customer Service 417

Modern Restaurant Management

FEBRUARY 18, 2025

In 2018, I opened a self-serve tap house and sports bar called Auggie’s Draft Room. It’s probably not what you think, and it might even be easier than what you’re doing now. Every story deserves an unforgettable ending. Of all the concepts I’ve brought to life, this one stands out as my most successful.

Social Media 432

Social Media Book Back of House Take-out 432

Modern Restaurant Management

APRIL 14, 2020

" "As a small business owner these unprecedented times are very overwhelming," said Rick Fernandez, owner of 3N1 Sports Bar & Grill in San Diego. "Cox " "As a small business owner these unprecedented times are very overwhelming," said Rick Fernandez, owner of 3N1 Sports Bar & Grill in San Diego. "Cox

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

EATER

FEBRUARY 26, 2025

Sullivans has become a cornerstone of the community offering jobs to teenagers, serving as the setting for sports team or fundraiser meetings, and hosting family dinner nights which are almost always accompanied with the restaurants crinkle cut fries. Opened as a hot dog stand in 1951 by Dan Sullivan, Sr.,

2025 295

2025 Back of House Sports Serving 295

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. I wanted to work with professional sports teams as a physical therapist. That came from playing sports all my life. Obviously that changed, but originally, my interest was sports medicine.

Front of House 321

Front of House Back of House Sports Events 321

7 Shifts

JULY 28, 2021

At times, it's a civil war between your front-of-house and back-of-house teams. Recommended Reading: Data-Backed Ways to Engage Employees and Reduce Restaurant Turnover. You would think something as second nature to people as communication would be easy to manage in the workplace. Table of Contents. Field questions.

Communication 430

Communication Management Management Front of House 430

7 Shifts

FEBRUARY 21, 2023

Walk-On’s Sports Bistreaux accomplishes this with cue cards and magnets on a white board. One of the biggest issues facing restaurants in 2023 is finding and keeping good talent. During the pandemic, many service workers either left or were forced out of the industry and never returned. People are the heart of the restaurant.

Front of House 381

Front of House Social Media Back of House Sports 381

7 Shifts

APRIL 13, 2021

Since opening, Canyons has served over a million fresh burgers, salads, shakes, and more to families, youth sports teams, church groups, dating couples, and corporate events. Canyons has also seen success in breaking down labor percentages into the back and front of the house to better understand where they may be overstaffed.

Front of House 370

Front of House Point of Sale Back of House Franchise 370

Culinary Cues

NOVEMBER 10, 2024

In those early days of European coffee houses, during the 17 th century, politics were the main source of conversation. In the American colonies, public houses, or taverns, followed suit as meeting places for the common man and self-proclaimed intellectuals. Today we are engulfed in information and misinformation.

Front of House 341

Front of House Back of House Sourcing Travel 341

Culinary Cues

MAY 27, 2023

Dedicate the effort to make it special, make the time to allow everyone to sit down TOGETHER and break bread, talk, relax, and laugh together (front and back of the house). We need to embrace the good and understand the bad and the ugly. But we need to be cognizant of a primary reason for “being connected”. Try “FOOD” on for size.

Technology 355

Technology Front of House Social Media Back of House 355

ChowNow

JANUARY 27, 2021

Give both the front-of-house and back-of-house their due by highlighting them in emails. In the future, send emails about fundraisers, local food festivals, town celebrations, or sports games—anything your restaurant is participating in, or an event that’s truly meaningful to you. Feature a staff member.

Email Marketing 370

Email Marketing Marketing Online Ordering Front of House 370

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When Restaurant of the Future Panel.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 3, 2024

At the beginning of the year, we like talking about trends. They seem like anchors for the new year. Trends create frameworks to understand where to start and what to focus on. I want to highlight trends in restaurant promotion for 2024. To deal with it, restaurants need to offer ready-made solutions for customers. How can you achieve this?

2024 520

2024 Social Media Customer Experience Events 520

Modern Restaurant Management

JULY 13, 2023

While for many sports bars, traditional flatscreen televisions have been the norm for watching sporting and live events, it’s time to take your establishment to new heights by upgrading with a game changing addition. Be the Go-To Place for Big Sporting events Why do people hit the bars to watch live sports?

Sports 221

Sports Social Media Customer Experience Entertainment 221

Modern Restaurant Management

MARCH 13, 2020

CV Partners, LLC, completed the previously announced acquisition of Diversified Restaurant Holdings, Inc. (“DRH”), one of the largest franchisees for Buffalo Wild Wings® ("BWW") with 64 sports bars across five states. Buffalo Wild Wings, founded in 1982, is the largest sports bar brand in the United States.

Franchising 364

Franchising Franchise Customer Experience Customer Service 364

7 Shifts

DECEMBER 8, 2020

When it comes to email, e very $1 you spend can mean $38 back to your business —that’s a 3800% ROI. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. The modern Kitchen Display System (KDS) will be more interactive to increase operational efficiencies and improve quality of food for the chefs and their teams.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

EATER

JUNE 20, 2023

We did it twice a week, bouncing in the back on our way to the pond at the edge of our property for water. Charis understands this well; as a soccer player in college, they had debilitating back pain. Doctors attributed it to their sports activities, despite some evidence that their lower vertebrae were fusing together.

Back of House 336

Back of House Compost Insurance Sports 336

Social Hospitality

MAY 6, 2020

Four Seasons New York: Housing Healthcare Pros. Amidst the current COVID-19 pandemic, there is a lot of negativity online and in the news. The hospitality industry has been hit hard, and it can often be difficult to see silver linings in immense uncertainty and tragic circumstances. Hotel Trundle Shares Stories of Happiness.

Hospitality 388

Hospitality Airlines Healthcare Hotels 388

7 Shifts

JANUARY 23, 2024

Also, keep an eye out for things that could affect restaurant traffic, like sporting events, weather, or tourism-related factors. It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. But it isn’t simple.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

Modern Restaurant Management

APRIL 20, 2021

Event Planning Is Back. The survey revealed that after a year of birthday, holiday, graduation and anniversary celebrations over Zoom, respondents are ready to get back to event planning. consumers to better understand their feelings about planning events in 2021.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Culinary Cues

AUGUST 4, 2022

Thinking that the way to recover from the financial pains of a once in a century pandemic is to cut back on quality product and service and push the ceiling on pricing is short-sighted and ill-conceived as a strategy. Well then – what will? Try apathy on for size. It infects others who are easily convinced that it is the way it needs to be.

Front of House 335

Front of House Back of House Coaching Customer Service 335

EATER

FEBRUARY 24, 2025

Tacos are served up at Maizajo, where corn tortillas are made in-house. Stephanie Wu Long seafood lunches, grasshopper cocktails, and more A version of this post originally appeared in Stephanie Wus newsletter, From the Editor, a roundup of the most vital news and stories in the food world. Subscribe now.

Back of House 223

Back of House Food Order Book Sports 223

EATER

MAY 31, 2024

The laid-back seafood shack with a menu from chef Maximilian Hines, also the founder of Stolen Goods, a collaborative of Black and brown chefs in Atlanta, brings Gulf Coast vibes to the landlocked city, complete with nostalgic and nautical design touches such as wood paneling, midcentury pool tile, and turquoise-hued barstools.

Casual 306

Casual Merchandise Back of House Outdoor 306

EATER

DECEMBER 5, 2024

Now, every year, just as my twins and I have finally settled back into a school-year rhythm, the holidays arrive and blow it all apart. Now, every year, just as my twins and I have finally settled back into a school-year rhythm, the holidays arrive and blow it all apart. Unabashedly. Then, I had kids. The clocks have changed.

Back of House 276

Back of House Uniforms Take-out Consumer Goods 276

Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular. Here are some of their insights.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

JANUARY 3, 2024

We will also continue to leverage our revamped ‘Restaurant of the Future’ model along with our advanced technology strategy and are eager for this next phase of growth for the company. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

EATER

JANUARY 5, 2022

In the windowless beige back rooms, a hundred men (it was vastly men) championed their data collection and organization apps. Why should you ever have to leave the house? At the Food on Demand conference in Las Vegas, the food service industry laid out its vision for a future in which customers never have to wait. What a bold future.

Food 361

Food Mobile Ordering Online Ordering Food Order 361

7 Shifts

SEPTEMBER 10, 2021

They provide insights into business strategy, guide business decisions, and are a reminder of why you started. If mission statements are that important, you'd think more restaurateurs would spend time creating theirs. Unfortunately, not all restaurateurs recognize the value of a well-thought-through mission statement. The result? The good news?

Customer Service 370

Customer Service Fast Casual Customer Experience Back of House 370

Modern Restaurant Management

FEBRUARY 25, 2020

This edition of MRM News Bites features NLRB, Condado Tacos, JBF, General Mills Convenience & Foodservice, Yelp, WorkJam and Forge, HungryPanda, QikServe and FreedomPay, Tablelist, xtraCHEF, Perk Labs and blixr. NLRB Issues Joint-Employer Ruling. As a result, the final rule provides clear guidance in this significant area of the law.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

EATER

JUNE 28, 2023

The drink took me back a decade, when my grandma’s rich, artsy, Hamptons-house owning friend gave me my first Bullshot. LA’s Indian-American sports bar Pijja Palace , one of Eater’s Best New Restaurants for 2022 , has a cocktail with lentil-based orgeat and ghee. The Robert is a mix of sherry, cognac, and “mushroom.”

Social Media 263

Social Media Back of House Bar Sports 263

Modern Restaurant Management

JULY 1, 2020

Review mentions of “Back-owned” (and related terms) also skyrocketed, up 426 percent, as people look to support and surface these businesses to the community. In early June, we've seen diners seated come back substantially – now down 57 percent compared to pre-pandemic levels. Yelp's Economic Impact Report.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

DECEMBER 21, 2020

The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers—college sports, Olympics, major league sports were cancelled, truncated or experienced significant drops in viewership. Here are their responses. Click here for part two. Shasta, California.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450