article thumbnail

10 Inspirational Hospitality Industry Stories During COVID-19

Social Hospitality

Hotel Trundle Shares Stories of Happiness. Since relatively early in the COVID-19 shutdown process, Hotel Trundle launched a #CHEERNOTFEAR hashtag campaign. Hotel Trundle has done a fantastic job of staying positive with their online presence. The first of many hotels we hope will make their rooms available.

article thumbnail

5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

While this technology is still not in wide use around the world, there are many reasons hotels , restaurants, and other businesses benefit from the use a virtual receptionist. Having the ability to communicate with various gadgets and control them with the sound of your voice makes a hotel truly stand out in a competitive field.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The Next Frontier for Restaurants: The Hotel Lobby

Modern Restaurant Management

Other restaurants turned to hotels to attract new customers and strengthen their existing customer base. Long before the pandemic, hoteliers were looking for ways to refresh their properties' food and beverage offerings, and the pandemic presented the ideal opportunity for restaurants to enter the hotel sphere.

Hotels 180
article thumbnail

Trending: the best coronavirus responses from hotels around the world

Typsy

Under coronavirus, everything about the function, service, message and meaning of hotels has changed. If restrictions have been lifted in your area and you’re looking at reopening your hotel, or resuming normal operations, there’s a lot to consider. Luckily, there are a few hotels leading by example in this arena.

Hotels 154
article thumbnail

10 most popular hotel management apps for small hotels

Typsy

In the past, large hotels had a much easier time using management and data collection tools than smaller hotels. Luckily, as technology advances, there are more and more options for small hotels who don’t necessarily have the infrastructure to put massive software systems into place.

Hotels 164
article thumbnail

Maximizing F&B Revenue: Why Hotels Should Embrace RevPAG 

Modern Restaurant Management

For decades, the hotel industry has relied on Revenue Per Available Room (RevPAR) as its primary performance indicator. While RevPAR remains a valuable metric for room performance, it proves inadequate in capturing the comprehensive financial health of a hotel, particularly with respect to evaluating F&B operations.

Hotels 100
article thumbnail

AMERICAN RESTAURANTS – AN INTERESTING EVOLUTION

Culinary Cues

Restaurants and bars portraying these influences began to pop up first on the east coast and gradually moving westward. While the rich were still celebrating life in the grand hotels and established restaurants that remained viable during this time, the poor suffered immeasurable pain. “To But their real glory days were yet to come.

Hotels 349