Modern Restaurant Management

NOVEMBER 14, 2023

In the competitive restaurant and bar industry, customer feedback is vital for success. Restaurants and bars can use it to identify areas needing enhancement, adapt to changing trends, and refine operations. Actively seeking and acting on feedback sets restaurants and bars apart in a competitive market.

Bar 364

Bar Tip Distribution Customer Experience Customer Service 364

Modern Restaurant Management

MARCH 11, 2025

Online reservations, digital waitlists, and QR code menus have become standard, allowing for seamless, contactless experiences that customers now expect. – Mary Fabro, Chief Operating Officer, Hostme Running a bar has always been about creating an experience, but five years after the pandemic, that experience looks a little different.

Loyalty Program 376

Loyalty Program Mobile Ordering Customer Experience Online Ordering 376

Modern Restaurant Management

MARCH 11, 2025

– Mary Pillow Thompson, founder of foh&boh Five years after the pandemic, Tom's Watch Bar has gained valuable perspective on what drives people to gather. – Benny Tadele, Executive Vice President and President of Restaurants at NCR Voyix Outdoor dining saved New York City by keeping the restaurants and bars open.

Mobile Ordering 221

Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Another hardware option to consider in your smart kitchen is a kitchen display bump bar.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

JUNE 28, 2021

A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. She called to confirm the reservation on Friday only to be told that the restaurant is no longer open on Sundays. The restaurant had reservations and did not call any of the guests.

Customer Service 465

Customer Service Reservations Specials Training 465

EATER

MAY 15, 2020

In what feels like a first, Noma follows the trend instead of starting it In what feels like a taste of normalcy in These Difficult Times, Noma has bestowed news the dining public: Starting on May 21, René Redzepi’s award-winning Copenhagen restaurant will reopen to the public as an outdoor wine-and-burger spot — no reservations required.

Outdoor 269

Outdoor Bar Fine Dining Healthcare 269

Modern Restaurant Management

FEBRUARY 16, 2022

The community table still has it’s pull, especially for those walk-in patrons that don’t have time to make a reservation, but would prefer to take a seat indoors to enjoy their impromptu meal. Didn’t make reservations but would love to sit down and enjoy a meal at a local restaurant on your lunch break?

Design 558

Design Fine Dining Online Ordering Dine-in 558

Modern Restaurant Management

FEBRUARY 12, 2021

Your restaurant website needs to help your guests find you online, inform them about your menu and, possibly, help them reserve a table or order a delivery directly from you. Implement an online reservation system. Implement an Online Reservation System. But have you thought about your website design? Represent the whole menu.

Design 520

Design Online Ordering Mobile Ordering Reservations 520

Modern Restaurant Management

FEBRUARY 4, 2022

In the past, these trends have included choosing certain suppliers, certain cleanliness practices, or even working as a "no-reservation" location. But, also need to make it easy for guests to request reservations online and review their menus. However current trends in the restaurant industry are less daunting than past fads.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

DECEMBER 28, 2022

Virtually all the CapEx equipment and other items in a restaurant or bar depreciate over time and must eventually be replaced. Operating Expenses (OpEx) are the recurring monthly bills a restaurant or bar usually budgets for: electricity and water, rent, food and alcohol, etc. EaaS for Small and Medium Businesses.

Small Business 493

Small Business Equipment Cash Management Back of House 493

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. Pellegrini, Jr. . "Social

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

JANUARY 13, 2022

The core teams that need to appreciate and cooperate are the front-of-house waiting teams, the bar staff, and the kitchen team. Be conscious of this when taking reservations. To improve your restaurant operations, consider if you can afford: A unified communications system for managing reservations.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

MAY 7, 2020

With social distancing guidelines in place and capacity and party size restrictions like we’ve seen outlined in other states , we can expect to see increased spaces between tables, eliminated host stand waiting areas, reductions of bar seats and even entirely new layouts for restaurants that highlight contactless offerings.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Goliath Consulting

AUGUST 10, 2019

After weeks of time-consuming meetings with local liquor distribution reps, local market research, and decision wavering, you finally feel confident that your bar is set up and ready to go. Before we dive into how bar consultants work, let’s briefly break down the structure of the liquor industry in America.

Bar 210

Bar Fine Dining Sports Email Marketing 210

7 Shifts

FEBRUARY 15, 2024

The demands of the modern bar are significant: inventory issues, demanding customers, volatile prices, and — perhaps the biggest of all — staffing, scheduling, and other labor concerns. Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

The demands of the modern bar are significant: inventory issues, demanding customers, volatile prices, and — perhaps the biggest of all — staffing, scheduling, and other labor concerns. Bar management software is a tech-forward way to handle many of the elements necessary to operate a bar successfully.

Inventory 195

Inventory Bar Management Management 195

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. If you make a reservation, honor it. at 20 o’clock.)

Fine Dining 294

Fine Dining Reservations Seating Online Ordering 294

Modern Restaurant Management

DECEMBER 19, 2022

For the tour, we traveled to Houston, Kansas City, Las Vegas, New York, Los Angeles, and Chicago, visiting a wide collection of over 80 bars and restaurants, from brand new and iconic to others that have stood the test of time. And, you don’t have to run a cocktail bar or fine dining location to play with these combinations.

Bar 474

Bar 2023 Back of House Coaching 474

Modern Restaurant Management

JUNE 10, 2020

“We’ve always been a no-reservations family restaurant, with close-proximity indoor seating to encourage lively, customer interaction,” said a 15-year veteran on the waitstaff. “If we can’t use all of our tables, then the atmosphere becomes something that isn’t really us.” Get Creative.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

AUGUST 13, 2020

Meanwhile, the recovering hospitality industry – which wa s estimated to have lost $120 billion by the end of June – is bracing itself for potentially another round of mandated restaurant and bar closures. However, this round of closures doesn’t have to mirror the first wave.

Dietary Restrictions 493

Dietary Restrictions Online Ordering Customer Experience Dine-in 493

Modern Restaurant Management

SEPTEMBER 14, 2020

Even in states that now allow indoor dining with safety measures, many customers still have concerns that keep them away, perhaps because a significant percentage of this summer’s outbreaks are linked to bars and restaurants. Infection control should be part of your playbook. Optimizing Online Ordering.

Online Ordering 493

Online Ordering Kitchen Safety Food Safety Customer Experience 493

EATER

NOVEMBER 3, 2020

Umi’s website says it has a “strictly enforced” dress code, which bars “ball caps, sneakers, athletic wear and sports jerseys,” but the couple says not only had Johnson worn those exact shoes to Umi before, but a woman at the bar, who was white, was also wearing sneakers. It escalated from there. Dudes with short-sleeved polos.”

Website Management 352

Website Management Sports Customer Experience Reservations 352

Modern Restaurant Management

MARCH 17, 2022

Say a NYC restaurant sees many large groups in its bar area on Friday nights but is worried a smaller menu might turn them away. This insight reveals which menu items are most appealing to key diner segments and when they should be offered.

Seasonal Menu 472

Seasonal Menu Mobile Ordering Food Order Menu 472

The Rail

NOVEMBER 15, 2024

By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. Set Out Your Goals Every restaurant or bar is different, so choosing the right POS system for yours is crucial. Contact: heather@solvid.co.uk.

POS 130

POS Cash Management Point of Sale Customer Experience 130

Modern Restaurant Management

MAY 27, 2020

ViewHouse, an eatery, bar and rooftop in Colorado opened for in-store dining at all four of their locations on May 27 with a new ‘Open with Care’ campaign: a new care plan to make it safer for guests and employees in response to COVID-19.

Entertainment 474

Entertainment Reservations Dine-in Seating 474

EATER

SEPTEMBER 26, 2024

So when I took my partner to a well-loved (and pricey) restaurant in the heart of Los Angeles’s arts district for his birthday — a neighborhood known for some of the most sought-after reservations in the city — I was excited for whatever treat the place had up their sleeve. The button, however, sets up the patron with an expectation.

Loyalty Program 312

Loyalty Program Reservations Specials Customer Experience 312

EATER

NOVEMBER 24, 2020

A handful of people — after getting their temperatures checked and giving contact-tracing information — sat at the few tables in the narrow bar. In the before times, bars like this would be the rowdiest and most devoted places for Jeopardy! at dive bars and local pubs became a nightly ritual followed with an almost religious devotion.

Bar 286

Bar 2016 Sports Outdoor 286

Modern Restaurant Management

MARCH 4, 2021

The “You can wait at the bar” line. Sliding up to the bar while waiting for a table may have peaked. Now, the online ordering process is just as critical as is being able to make reservations via an online source. The landline may linger for a while, but its days are numbered. (If All that has changed.

Kitchen Safety 493

Kitchen Safety Online Ordering Food Safety Consumer Goods 493

7 Shifts

OCTOBER 9, 2020

Check out this example from Barcelona Wine Bar for inspiration. Reservations - Embed your reservations platform’s widget onto your website to encourage customers to book directly through you instead of via a third party. Include essential pages like "Menu," "About Us," "Contact," "Reserve," and "Order Now" in the navigation bar.

Design 397

Design Online Ordering Social Media Mobile Ordering 397

Modern Restaurant Management

DECEMBER 28, 2023

bars & restaurants returned to and surpassed pre-pandemic levels of employment. Diners prefer walk-ins to reservations : Diners were more spontaneous and made more plans to meet up and walk into restaurants. Walk-in parties accounted for almost three-quarters of restaurant tables and were twice as common as reservations.

2024 474

2024 2023 Food Order 2013 474

7 Shifts

MAY 3, 2021

Add indoor and outdoor servers, dedicate a busser to just patio tables, or even create a department for your outdoor bar. Custom Stations Patio seating, extra bars, or tables in the street can feel like you’re running more than one restaurant at the same time. You can also create as many roles and departments as you’d like.

Outdoor 370

Outdoor Point of Sale Seating Dine-in 370

Modern Restaurant Management

JULY 21, 2020

Through mailed promotional flyers that contain a personalized QR code, restaurants can promote their hours, menu, coupons, reservation process and additional details about how they are operating in a today’s new environment. Synthetic materials can be waterproof and tearproof, as well as offer a high-quality aesthetic.

Marketing 520

Marketing Mobile Ordering Food Safety Communication 520

Restaurant Clicks

OCTOBER 13, 2021

Wine bars aren’t places for wine enthusiasts and snobs to gather and talk about the notes and tannins they get from their glasses. Instead, wine bars are popular restaurant destinations for friends to gather, dates to mingle, and events to take places. You can’t go one block without stumbling upon one or two NYC wine bars.

Bar 142

Bar Reservations Seating Back of House 142

Culinary Cues

APRIL 6, 2020

Dating back to Medieval times when cooking was reserved for nobility and later during the Renaissance when merchant travelers relied on local taverns for respite and a chance to break bread – restaurants and restaurant life has always been present. Restaurants and bars have continued in this role ever since.

Travel 450

Travel Back of House Customer Service Small Business 450

Modern Restaurant Management

FEBRUARY 28, 2023

. #4: Streamline Daily Operations Many restaurants still rely on pen and paper or basic spreadsheets for their day-to-day business operations – to keep track of everything from work schedules and cleaning tasks to bar inventory. The list of ongoing operational tasks for running a restaurant is extremely complex.

Management 493

Management Management Food Safety Communication 493

7 Shifts

OCTOBER 9, 2019

Mobile ads also allow you to create an exceptional experience for the customer by providing directions to your location, allowing them to make immediate reservations, and featuring relevant reviews. GMB also provides a number of functional benefits, like enabling table reservations right from the listing. Which brings us to….

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

SEPTEMBER 30, 2020

Barring a dramatic decrease in coronavirus infections, U.S. A final piece of advice for restaurants is to invest in a user-friendly reservation system. This further highlights the need for restaurants to pay close attention to details in the end-to-end dining experience: from the reservation, to the meal, to the service.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474