Modern Restaurant Management

JUNE 10, 2020

But January 2020, though initially characteristic, became the start of a year that would deliver the longest “time-out” in history. Inside Out. People coming out of isolation in droves, looking to reestablish freedom of movement in their communities. ” An (ROI) Argument for Expanding Outdoor Seating.

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Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

JUNE 23, 2021

Just weeks into the COVID-19 pandemic with more questions than answers, every industry was trying to figure out just how to move forward while still remaining safe, and keeping their staff and customers safe as well. In fact, by this time last year, new procedures and business models were already taking flight.

Insurance 414

Insurance Bar Hiring Customer Service 414

Modern Restaurant Management

FEBRUARY 16, 2022

Takeout is Taking Over. How quickly can third-party delivery groups get in and out of the food and beverage space? From a safety perspective, communal tables can be easily adjusted based on current CDC recommendations as certain seats and portions of the table can be blocked off to limit capacity. Long Live the Community Table.

Design 558

Design Fine Dining Online Ordering Dine-in 558

Modern Restaurant Management

DECEMBER 23, 2020

Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. As restaurant owners in Florida, patio seating can be seen as a less than desired component to our space specifically in the spring and summer months. With the current climate of the U.S.,

Design 539

Design 2021 Outdoor Brewery 539

Modern Restaurant Management

JANUARY 3, 2025

The restaurant industry took one of the hardest hits during the pandemic, and many operators were forced out of business. Take the example of Two Twelve in Crested Butte, Colorado. The principles remain consistent: maximize efficiency, create memorable moments, and build a design language that can grow with the brand.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

APRIL 18, 2022

Restaurants that can’t find the workers they need must figure out how to make the most of the staff they already have. That’s also not so easy; there’s only so much efficiency you can squeeze out of your operations. However, waiting isn’t always a good experience for customers.

Seating 507

Seating Customer Experience Customer Service Take-out 507

Modern Restaurant Management

DECEMBER 22, 2021

In the race to become one of the more popular restaurants in your area it takes more than serving good food and pouring outstanding cocktails. It takes a memorable aesthetic that will pull customers in and keep them returning. However, many of the COVID designs are now out of date as people receive the vaccine.

Design 531

Design 2022 Front of House Back of House 531

Modern Restaurant Management

OCTOBER 28, 2020

From customizable protective shields and partitions to hand sanitizing stations and tricks for taking an outdoor dining space to the next level (umbrellas and planters, anyone?), Layout has always been an important part of any restaurant, but now it’s taking on new meaning. Design Your Floor Plan with Social Distancing in Mind.

Outdoor 531

Outdoor Food Safety Social Media Food Truck 531

Modern Restaurant Management

MARCH 13, 2020

"It's a challenging time for restaurants — large and small — and we believe that there are some practical steps restaurants can take to address the social distancing concerns you and many are voicing today," said Susie Fogelson, Founder/ CEO, F&Co. "First Pellegrini, Jr.

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Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars.

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Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

JANUARY 25, 2021

Bar Louie, Indianapolis. This adds a little instant peace-of-mind that a strong wind isn’t going to take down a new outdoor dining structure. Best of all, creating a more comfortable outdoor seating space can increase ROI for restaurants in a post-COVID world. By taking seating outdoors, germs are more easily dispersed.

Outdoor 530

Outdoor Technology Customer Experience Dine-in 530

Modern Restaurant Management

JULY 5, 2022

I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a few minutes, the guest feels better because they are in a seat, but the big problem is on the horizon. Improve Service Through the Menu.

Seating 468

Seating Training Customer Service Point of Sale 468

Modern Restaurant Management

MAY 7, 2020

” As consumers begin to eat out again when restaurants reopen, the question will be less about the food, and more so about what steps the restaurant has taken to ensure the health and safety of guests. After placing themselves on a virtual waitlist at their apartment, they drive over knowing the host will seat them upon arrival.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

JUNE 28, 2021

Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. The more that people go out, the greater the expectations will become. As a consultant as well as a consumer, here is what I am seeing when I go out. Everyone walked out. Table Service.

Customer Service 465

Customer Service Reservations Specials Training 465

Modern Restaurant Management

MAY 11, 2020

" That transition should see a gradual reopening of society with restaurants expected to return early while music festivals and ballparks may take longer. Dedicated Take-out Area for Staging. The pandemic has encouraged many restaurants who had not considered take-out to start offering it.

Fine Dining 470

Fine Dining Online Ordering Dine-in Take-out 470

Modern Restaurant Management

AUGUST 12, 2020

In addition, 45% of bar-goers said they’d stop patronizing bars that impose a COVID-19 surcharge. As restaurants continue to permanently close , restaurant management is faced with a complicated dilemma: Do you raise prices or charge customers a fee to stay afloat or take the hit to keep customers happy and returning?

Social Media 520

Social Media Customer Experience Pricing Website Management 520

Modern Restaurant Management

MARCH 11, 2025

On a positive note, people developed a deeper appreciation for social connection and the experience of dining out, making for more guests joining us in our restaurants. Wages have risen roughly 13 percent since early 2023, leveling out at $13.62 Restaurants have had to rethink hiring, wages, and benefits to attract and retain talent.

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Mobile Ordering Kitchen Safety Fine Dining Food Safety 221

Modern Restaurant Management

FEBRUARY 16, 2021

As President of the Food & Delivery segment of Novolex, I’ve had a front seat to these dramatic changes, and to the challenges facing the industry as it struggles to survive and adapt. Alcohol To-Go Will Expand.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

Modern Restaurant Management

MAY 7, 2020

We’ve already been following enhanced hygiene protocols and taking the temperature of all employees who enter the market. “Our findings indicate that, while people are most interested in going to restaurants again, they also do not want to go out too early,” stated said Alan McKeon, president and CEO of Alexander Babbage.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

AUGUST 18, 2021

In 2020, the pandemic forced over 111,000 bars and restaurants in the United States to close permanently, severely impacting the drinking and dining scene abandoned last winter. Bars—and bartenders—create artistry the people at home cannot duplicate.

Design 450

Design 2021 Bar Entertainment 450

Modern Restaurant Management

JUNE 5, 2020

Allowing restaurants to utilize outdoor parking space is a way for municipalities to offer additional relief to local restaurants and help consumers feel safe and more comfortable when dining out. Therefore, maximizing the ability to utilize outdoor space to increase seating capacity will be critical for restaurants during this period.

Outdoor 420

Outdoor Seating Government Employee Relations 420

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. You will take guest temperatures, if, and when, allowed. Here's some of their advice. Do connect with every guest.

FOH 539

FOH Kitchen Safety BOH Food Safety 539

Embrace the Suck

APRIL 26, 2020

In fact, the bars and restaurants that fail to capitalize on their data will find themselves in hot water. That’s happening to your bar or restaurant right now. ” It’s important to track numbers in your bar or restaurant. You want to keep an eye on the pulse (or profitability) of your restaurant or bar.

Cash Management 439

Cash Management Point of Sale Inventory Bar 439

7 Shifts

MAY 3, 2021

It’s also important to note that using outdoor space and adding more seating to your restaurant can increase your revenue by 30%. The addition of patio seating—be it in a garden behind the restaurant or in the street out in front—means more tables to touch. Staff up with unlimited users, roles, and departments.

Outdoor 370

Outdoor Point of Sale Seating Dine-in 370

Modern Restaurant Management

JULY 7, 2020

“We created the ServSafe Dining Commitment for operators to reassure customers that they are taking defined steps to keep diners and the restaurant’s employees safe,” said Sherman Brown, executive vice president, Training and Certification for the National Restaurant Association. Seated at Home.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. The user has full control over their account and can opt out of the secure service at any time. 20 at 4 p.m.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

OCTOBER 21, 2021

These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. Fast food chains or quick service restaurants prepare mass-produced take-out food and usually follow a franchise model. Pub or Bar. Examples: The Monarch Bar.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

DECEMBER 17, 2019

In other words, 78 percent of millennials are more likely to spend money on trips and nights out rather than material items. 64 percent would leave an overcrowded bar or club. 34 percent would not patronize bars or clubs without food items. 25 percent would take dates to eatertainment venues. Birthdays (43 percent).

Entertainment 442

Entertainment Customer Experience Seating Beverage 442

Modern Restaurant Management

AUGUST 25, 2020

With outdoor dining occupying the foreground, and bars and indoor dining taking a back seat to consumer preferences, it begs the question: what happens when it gets cold? If your curbside/takeout business has picked up, consider having furloughed employees help package meals and/or carry them out to waiting vehicles.

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Seasonal Menu Outdoor Customer Service Catering 493

Modern Restaurant Management

MARCH 10, 2020

” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS).

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

7 Shifts

JULY 16, 2021

Coffee Bars. Take it one step further by diving into their lifestyle habits and spending patterns. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! Do they have indoor seating or are they takeout-only? Seating capacity. Coffee Shop Concepts.

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License Hiring Equipment Small Business 459

Modern Restaurant Management

JUNE 15, 2021

million diners seated via Yelp* in May 2021 – the highest ever, surpassing pre-pandemic highs. In fact, the number of diners seated via Yelp was up 48 percent in May 2021 compared to May 2019. They saw a similar increase in diners seated in April 2021. Yelp found more than 3.7

2021 493

2021 Fast Casual Online Ordering Consumer Goods 493

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Focus POS

AUGUST 19, 2020

COVID-19 turned the industry on its head, and even though restrictions are now beginning to loosen and people are dining out more, restaurant operators are still working hard to recoup some of the losses they experienced in the first two quarters of the year. . However, it’s essential that restauranteurs get their outdoor seating right:

Seating 174

Seating Outdoor Restaurant Law POS 174

Modern Restaurant Management

APRIL 15, 2020

Paul Wahlberg is Chef/Co-Owner of Wahlburgers, a casual dining restaurant and bar founded by the chef and his brothers Mark and Donnie. Unfortunately, we’ve since had to close all of our locations until further notice as we wait out this crisis. Everyone is chipping in and getting the job done no matter what it takes.

Food Safety 515

Food Safety Social Media Loyalty Program Consumer Goods 515

Modern Restaurant Management

DECEMBER 1, 2021

Henry takes his phone, scans the QR code, and indicates that he’s arrived. Speaking of the host stand, let’s take a deeper look at your guest and waitlist management technology. Returning to Henry, let’s take a step back and follow along through the back-of-house. Guest Management & Waitlist.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

DECEMBER 13, 2024

As we look to 2025, a new wave of trends is already taking shape. Sidewalk seating emerged as a lifeline for restaurants and diners alike. Over time, Friday nights out became a possibility again, and the craving for something beyond Netflix and takeout grew stronger. These flavors promise to excite palates and redefine dishes.

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2025 Dine-in Food Truck Outdoor 417