Modern Restaurant Management

MARCH 11, 2021

Outdoor dining during the warmer months provided a means for many restaurants to remain largely operational and in compliance with pandemic safety measures. Every effort is being made to ensure customers feel safe and protected. Implementing Mobile ID Technology. Florida is the first U.S. As ID issuers (i.e., deployed on an on-site device.

License 533

License Government Customer Experience Fine Dining 533

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 16, 2021

This edition of MRM Research Roundup features the latest facts and figures of restaurant operations, the state of business dining, and the mid-year gift card report. With most of their business reliant on dine-in visits, full service restaurants (FSR) bore the brunt of the COVID dine-in restrictions. foodservice industry.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Culinary Cues

JANUARY 23, 2021

When profit is measured in more significant profit from fewer sales then I will make a statement that may cause many chefs scratch their heads in disbelief: “Food cost percentage is far less relevant – it’s all about contribution margin.” In both cases it is sales (the top line) that sets the stage for success. SP = $43.33.

Point of Sale 450

Point of Sale Front of House Back of House Customer Experience 450

Modern Restaurant Management

DECEMBER 17, 2020

A new survey from Oracle Food and Beverage found that 60 percent of respondents plan to stay at home during the holidays, and 42 percent are considering ordering their holiday meals from a local restaurant. Diners Show Holiday Spirit. “This is a challenging time for both consumers and businesses. Hassle-free holiday meals.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

7 Shifts

JUNE 4, 2021

Break-even point. Sales per labor hour. You can now determine what percentage this is off your overall sales to get a picture of your restaurant's financial health. For fine dining, around 30 percent. Business is often a game of numbers, and restaurants are no exception. If it's not measured, it won't be managed.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

7 Shifts

AUGUST 7, 2024

But there's more to it than adding up your inventory bill and comparing it to your sales. The cost of food and beverages is a bit of a moving target. Food and beverages make up half of your prime costs (along with labor). Of all the costs your restaurants generate, your food is one of the largest. Table of Contents What is it?

Food 370

Food Seasonal Menu Inventory Pricing 370

Modern Restaurant Management

DECEMBER 4, 2020

There’s just not the same amount of volume in takeout as there is in in-person dining.” This edition of MRM Research Roundup features the Restaurant Resilience Index, the impact of reviews, shifitng consumer preferences and the importance of rewards. Pandemic and Restaurant Demand. percent demand decline.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

AUGUST 2, 2024

Restaurant leaders representing nearly 3,700 QSR, fast casual, casual dining, and fine dining locations shared 2024’s top challenges and opportunities alongside plans for investment in back-of-house technology, increased sales, and team training, benefits, and support.

Influencer 251

Influencer Pricing 2024 Social Media 251

Culinary Cues

FEBRUARY 25, 2020

WINE SALES are decreasing worldwide. Don’t forget that the restaurant industry has supported itself on the back of alcoholic beverage sales – this has been our model for decades. We have predicted the demise of fine dining at least a dozen times in the past 25 years – is it really happening now?

Fine Dining 344

Fine Dining Point of Sale Food Supply Education 344

Modern Restaurant Management

JUNE 28, 2024

The main takeaway: It’s led to higher prices and lower foot traffic at many of the state’s dining establishments. With customers seemingly viewing dining out a luxury, restaurants that can differentiate themselves in terms of quality and value will have a competitive advantage.”

2024 294

2024 Mobile Ordering White Paper Customer Service 294

Modern Restaurant Management

DECEMBER 31, 2019

Even cost of sales may go down as the ghost kitchen typically has a smaller, more manageable menu. In FAT Brands restaurants in particular, our franchisees who have ghost kitchens see an additional 10-20 percent in sales each week. The increased kitchen space, brand awareness and sales are a no-brainer for brands looking to scale.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

DECEMBER 27, 2019

This edition of MRM News Bites features NCR, Bloom Intelligence, The American Food Association, The Dinex Group, Performance Food Group Company, Appetize and Restaurant365, Snackpass, PAR Technology, Net Element, Sensory, GRIF, Picnic and El Pollo Loco. NCR Acquires Zynstra. NCR Corporation acquired U.K.-based

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

ChowNow

JULY 10, 2024

Concept overview : Describe your restaurant’s theme, cuisine, and unique selling points that make it stand out. Make sure you highlight the type of cuisine you’ll be offering and the style of your service (casual dining, fine dining, etc.) Concept and vision : Explain the overall concept of your restaurant.

Point of Sale 221

Point of Sale Email Marketing License Customer Service 221

7 Shifts

SEPTEMBER 3, 2019

The point is, long gone are the days of restaurants as high-pressure workplaces where only the most hardened souls survive. Of those, the food and beverage industry was in the top three worst to work in. First a good restaurant culture reduces the costs associated with high turnover. The savings to your bottom line would be phenomenal!

Training 284

Training Sports Fine Dining 2017 284

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Yelp's Economic Impact Report. Diners are Ready, but Concerned.

2020 450

2020 Travel Food Safety Consumer Goods 450

EATER

MAY 19, 2020

Dining out right now will come with certain risks. This means that thousands of restaurants, after pivoting to takeout or closing altogether, are now legally permitted to open their dining rooms to customers. And so right now, the decision of whether or not to dine out is personal. America is in the early stages of reopening.

Cash Management 359

Cash Management Fine Dining Fast Casual Food Safety 359

EATER

AUGUST 17, 2020

Or more specifically, the willingness of said landlord to cut said tenant a deal. Some people are making concessions, whether it’s temporary or longterm abatements or newly structured partnerships. And some landlords, even some without mortgages, are letting tenants walk. Jasmine Moy: Sure. Daniel Geneen : Right. JM : Oh, sure.

Hotels 322

Hotels Take-out Beverage Point of Sale 322

Goliath Consulting

MAY 8, 2020

Important points to consider before starting a catering program. As for profit, the percentage is largely variable dependent upon the business model, size, and marketing strategies, but high-end caterers have boasted impressive sales—a pretax profit of over 25% (3). But on average these numbers are much more modest.

Catering 248

Catering Point of Sale Delivery Customer Service 248

EATER

MARCH 1, 2021

But 20 years later, the large refrigerated probiotic beverage section at Whole Foods was dominated by a funky drink, covered with psychedelic labels and buzzwords like “rejuvenate,” “restore,” and “regenerate.” The community is grounded in reconnecting people to traditional food systems, lost tastes, and microbial heritages.

Food 345

Food Social Media Workshop Point of Sale 345

7 Shifts

MAY 23, 2024

This proves that any restaurant business owner who wants to survive in this economy should be open to trying unconventional sales strategies to attract customers and continue making a profit. That said, we've compiled some of the best techniques for increasing restaurant sales and taking your business to new heights.

Social Media 195

Social Media Loyalty Program Email Marketing Seasonal Menu 195

Restaurant365

FEBRUARY 25, 2020

In addition, it’s important to remember that while your profit may be in dollars, your profit margin is your profit expressed as a percentage of sales. A full-service restaurant typically includes table service and more involved customer service experiences, spanning fine dining to a sit-down dinner. Net Profit Margin.

Loyalty Program 183

Loyalty Program Point of Sale Fast Casual Online Ordering 183

Modern Restaurant Management

DECEMBER 19, 2023

We are also confident in our small-footprint concept that we’ve mastered over the last 35 years, and believe it positions us well when it comes to real estate site selection, which can be a true pain point for companies. Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry.

2023 294

2023 Front of House Customer Experience Customer Service 294

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. Includes sales & traffic, off-premise and state by state performance. The number of restaurants reopening their dining rooms has steadily increased in recent days. Dine-in sales still represent a small percentage of the total.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022. Total tips averaged 18.9 Tips on Sundays averaged 18.73

Catering 251

Catering 2024 2023 Guest Recovery 251

7 Shifts

JUNE 16, 2024

In 2020, the number of establishments in the food and beverage industry was estimated to be 23.1 Set measurable goals: Establish specific and clear objectives, such as increasing sales, growing your social media presence, or garnering positive online reviews. Aside from stamps or stickers, a points system could also work well.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

SpotOn

NOVEMBER 26, 2024

Corkage fees are typically found in casual dining and fine dining restaurants, encouraging guests to select a bottle from the restaurant, instead of bringing their own.  Check the restaurant's wine list or dinner menu if there's some curiosity about corkage fees while dining out.

Fine Dining 52

Fine Dining License Point of Sale Website Management 52

7 Shifts

JANUARY 10, 2024

Some restaurants only add the auto-gratuity for large dining parties of 6 or more. Twenty minutes east of the White House, in D.C.’s s Union Market District, sits the modern Mexican restaurant Destino. It’s awkward because people are often unsure of the ‘right’ amount to tip, so tip amounts vary from person to person.

Front of House 221

Front of House FOH Customer Service Back of House 221

Lavu

NOVEMBER 17, 2023

Profit margin is a key metric, especially pivotal in restaurant sales, that calculates the percentage of revenue left as profit after covering expenses. This, in turn, can significantly increase your sales and enhance profit margins, pointing towards areas of strength and potential areas for improvement.

Fast Casual 138

Fast Casual Food Truck Fine Dining Loyalty Program 138

SpotOn

MARCH 21, 2025

It requires accurate data on food costs, total sales, overhead costs, labor costs, and all the many costs in between. You need to know what your competitors are charging and gauge the boundaries of what guests will pay for the dining experience. When you go out to eat, you're not just paying for the food.

Pricing 52

Pricing Menu Point of Sale Seasonal Menu 52

7 Shifts

JANUARY 10, 2024

Some restaurants only add the auto-gratuity for large dining parties of 6 or more. Twenty minutes east of the White House, in D.C.’s s Union Market District, sits the modern Mexican restaurant Destino. It’s awkward because people are often unsure of the ‘right’ amount to tip, so tip amounts vary from person to person.

Front of House 195

Front of House FOH Customer Service Back of House 195

SpotOn

DECEMBER 30, 2024

Restaurant profit margin calculator How to lower restaurant costs How to increase restaurant sales Gross and net profit margins for restaurants In restaurants, profit margin is the percentage of revenue left over after expenses and costs are taken out. We all know it. Restaurant profit margins are pretty low.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Embrace the Suck

OCTOBER 28, 2021

The thing you want to avoid is these 19 fatal mistakes that 80% of restaurants make each year which contributes to the low survival rate that restaurants experience. Of all the restaurants that open this year, only 50% will still be open in three years! The even more shocking statistic is that only 5% will survive the 10-year mark. How sad is that?

Coaching 337

Coaching Training Social Media Take-out 337