Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. On Point With Off-Premise.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JUNE 17, 2021

Features of the new restaurant design were determined following a thorough brand study on drive-thru operations and Guest habits, and include a double drive-thru lane, parking stalls for curbside pickup, a walk-up window, and patio seating. ” Franchise opportunities remain in areas across the U.S.,

Franchise 431

Franchise Franchising Food Truck Loyalty Program 431

Goliath Consulting

JUNE 15, 2020

The reality is everyone has to adjust in some capacity but everyone is very focused on the guest’s experience still and that will get them far” (5). As such, communication and transparency is a necessary component of recovery. “Slimming things down a bit and having alternative solutions will help [brands] survive. 2) [link]. (3)

Supplies 311

Supplies Food Supply Sourcing Guest Recovery 311

Goliath Consulting

DECEMBER 6, 2020

With the industry’s recovery expected to be sluggish, some even estimating that the full recovery could take years (1), there’s little doubt that this trend of off-premise dining will continue to grow in 2021. Consumer behavior has also shifted, many preferring contactless options and off-premise dining than dining in.

2021 286

2021 Mobile Ordering Food Guest Recovery 286

Modern Restaurant Management

JULY 14, 2020

With a QR code, guests can easily scan the code safely from their own device and join the waitlist through DineTime. QSR Automations CEO Lee Leet said, “As the restaurant industry continues recovery efforts from the pandemic, we’re going to see more and more social distancing measures required. ” Resetting America.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

SEPTEMBER 27, 2024

The survey was conducted in January 2024 among 522 US-based Food and Beverage professionals, including owners and managers from single-site establishments and small multi-site chains with fewer than 20 restaurants. Texas Roadhouse is driving YoY visit growth in the face of price hikes with early dining specials.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Black Box Intelligence

MARCH 10, 2020

This is a special update by Black Box Intelligence detailing the evolving impact of COVID-19 on the restaurant industry. The newly launched Restaurant Recovery Sales Flash is open to all operators. Upscale casual improved beverage by 3 percentage points and fine dining by an industry leading 14 percentage points.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Black Box Intelligence

NOVEMBER 16, 2021

While one great deal or special may drive restaurant revenue, the reality is most restaurants need a mix of specials, discounts and loyalty rewards to offer a little something for everybody. After experiencing a slow recovery, west coast brands have figured out how to increase restaurant sales, and are starting to see growth.

Guest Recovery 98

Guest Recovery Loyalty Program Email Marketing Customer Service 98

Black Box Intelligence

JUNE 21, 2021

Recovery from the pandemic is unlike anything we’ve ever seen; you can’t compare it to a typical recession or major crisis like a natural disaster. Whether you have lagging beverage sales or poor guest reviews, it’s likely that a number of factors contribute to those numbers. Taking on the Recovery with the right Data.

Guest Recovery 98

Guest Recovery Consumer Goods Customer Service Sourcing 98

Restaurant365

APRIL 16, 2021

Since this minimum wage increase will line up with the predicted economic recovery, it’s more important than ever for restaurant owners and operators to optimize restaurant labor costs. Create New Specials and Promos to Increase Foot Traffic Despite Limited Capacity. Ask for a free demo of Restaurant365 today.

Loyalty Program 88

Loyalty Program Point of Sale Guest Recovery Seasonal Menu 88

Rocket Fuel

MAY 1, 2023

This highlights the increasing consumer demand for convenience and the importance of offering delivery options for QSR operators. Higher guest checks for delivery: Guest checks for delivery have consistently been higher than other channels over the past three years. can increase your average guest checks and boost margins.

Operations 52

Operations Guest Recovery Mobile Ordering Point of Sale 52

Modern Restaurant Management

DECEMBER 31, 2020

Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing.

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. events and celebrations in May—and the opportunities for operators and beverage suppliers to collaborate and maximize sales.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

OCTOBER 4, 2021

Gen Z and Millennials download and keep restaurant apps for access to special menu items. Millennials (28 percent) and Gen Z (20 percent) download apps to access special menu items while 35 percent of Gen Z and 32 percent of Millennials keep restaurant apps to access special menu items. Sales Momentum Reversal.

2021 426

2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

NOVEMBER 19, 2020

Ocean Spray is joining forces with Massachusetts Restaurant United and the COREcares Foundation for this hospitality stimulus, in addition to offering discounts on the brand’s cranberry products to support restaurants on the road to recovery during the COVID-19 pandemic crisis. " On #GivingTuesday (Dec. ” Curbside Olo.

Mobile Ordering 367

Mobile Ordering Kitchen Safety Online Ordering Food Truck 367

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. Restaurant trends.

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

AUGUST 16, 2021

restaurant recovery is underway, but it will take time for it to return to pre-pandemic levels fully,” said David Portalatin, NPD food industry advisor and author of Eating Patterns in America. The restaurant industry has made progress restaffing, but job recovery for the industry is lagging the overall economy. “The U.S.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

APRIL 7, 2020

“I was proud to directly employ a team of 30 people at Beast, and kept several others in business including local farms, wineries, and beverage distributors. Even with dining restrictions in place, we believe people can still make this a special day,” said Diane Hund, senior vice president of marketing at US Foods.

Tip Distribution 426

Tip Distribution Healthcare Hospitality Food Supply 426

Modern Restaurant Management

AUGUST 28, 2020

As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. “We have had great success with this new tool, and we know that our guests appreciate it as well. . "In BYOM is mobile-responsive and easily updated.

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

Modern Restaurant Management

DECEMBER 4, 2020

” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. The most updated On Premise Impact Report by Nielsen CGA, along with other special reports issued over the past several weeks, can be found here. Restaurant Guests and COVID.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. These changes go into effect in October for the launch of the 2022 call for entry period.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Restaurant365

MAY 7, 2020

Do not allow guests to congregate in waiting or bar areas. Design a process to ensure guest separation while they are waiting to be seated. Predetermine traffic paths to/from restrooms to limit proximity for guests and staff. Do not refill beverages at the table or from common containers (e.g., Ensuring Customer Safety.

Food Safety 142

Food Safety Cash Management Social Media Point of Sale 142

Black Box Intelligence

NOVEMBER 1, 2021

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. Guest Intelligence tracks 6 main categories ‘food’, ‘beverage’, ‘service’, ‘ambiance’, ‘value’ and ‘intent on return’.

Fast Casual 98

Fast Casual Guest Recovery Point of Sale Fine Dining 98

EATER

JULY 2, 2021

As food industry professionals collectively push for structural overhaul in the service industry at large — raising the minimum wage , for example, or experimenting with new ownership models like co-ops — we can also use this recovery period to renegotiate and reimagine the relationships between restaurant workers, owners, and consumers.

Hospitality 246

Hospitality Food Safety Front of House Guest Recovery 246

Modern Restaurant Management

FEBRUARY 1, 2021

The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. In addition, colder winter weather eliminated some potential for outdoor restaurant dining, favored by many guests who believe patio seating is a safer option.

2021 333

2021 Point of Sale Guest Recovery Travel 333

EATER

JANUARY 18, 2022

Lockdowns caught the food and beverage industry off guard, and even as businesses pivoted to delivery, they faced shortages of containers and delivery riders, followed by more challenges. Special thanks to: Amanda Kludt, Matt Buchanan, Stephanie Wu. The long-delayed Ain Dubai, the world’s largest Ferris wheel, finally opened as well.

2022 284

2022 Fine Dining Tourism Food Truck 284

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Restaurant Adaptation.

2020 553

2020 Mobile Ordering Hotels Food Safety 553

Modern Restaurant Management

MAY 5, 2020

With the strategic and financial backing Jay and his team bring, we will continue to focus on key operational initiatives to improve guest experience, menu development, and focus on the growth of our brand. ” America's Recovery Fund. A broad-based, efficient recovery fund is the best path forward.

Guest Recovery 305

Guest Recovery Food Safety Loyalty Program Point of Sale 305

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. Recovery Roadmap. Southern Glazer’s Wine & Spirit s is offering a Hospitality Industry Recovery Strategy Roadmap for on-premise businesses. PPP Goes Flexible.

Guest Recovery 386

Guest Recovery Food Safety Employee Relations Mobile Ordering 386