Modern Restaurant Management

JULY 23, 2021

This year, 42 percent of restaurant brands plan to invest in customer loyalty programs. As consumer adoption continues to grow, restaurants can look to three key mobile marketing strategies to increase visits and drive loyalty and engagement across mobile. Restaurants must make loyalty programs accessible and convenient.

Loyalty Program 559

Loyalty Program Mobile Ordering Download Email Marketing 559

Modern Restaurant Management

JUNE 14, 2023

Through dry periods, seasonal menus, product launches or limited time offers, gamification is an intelligent way to motivate engagement, drive competitive traffic, and activate specific behaviors among consumers in the food and beverage industry. It is about cutting through the clutter and giving people tangible reasons to pay attention.”

Loyalty Program 451

Loyalty Program Point of Sale Customer Experience Email Marketing 451

Modern Restaurant Management

OCTOBER 18, 2021

We saw “homegating” become a trend in 2020 and have concluded that because of the innovations being introduced in the space, it will continue for years to come as consumers are now accustomed to enjoying direct-to-consumer food and beverage options. In fact, The Distilled Spirits Council reported that U.S. sales rose 7.7

Loyalty Program 494

Loyalty Program Online Ordering Mobile Ordering Beverage 494

Modern Restaurant Management

OCTOBER 7, 2024

Free loyalty programs have been very successful in the fast-food arena – think Starbucks and McDonald’s – where customers earn points or stars or whatever toward free menu items. ” That’s what we’re seeing as the next loyalty step for restaurants. For $14.99

2025 475

2025 Loyalty Program Waste Compost 475

Modern Restaurant Management

NOVEMBER 19, 2021

At least 95 percent of operators said their restaurant experienced supply delays or shortages of key food or beverage items in recent months, according to a September survey of 4,000 restaurant operators. Create a Customer Loyalty Program. Loyalty programs drive repeat traffic by offering discounts based on the number of visits.

Marketing 476

Marketing Social Media Loyalty Program Food Supply 476

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

AUGUST 11, 2021

As a result, the restaurant saw a 62 percent increase in loyalty member sign ups and received over 7,000 check-ins from existing loyalty members in just two weeks. So, whether it be a small dish or beverage as part of a loyalty program, small tokens are key to fostering personal connections with your customers.

Loyalty Program 497

Loyalty Program Social Media Mobile Ordering Online Ordering 497

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 540

2024 Loyalty Program Cash Management Customer Experience 540

SpotOn

DECEMBER 27, 2024

Loyalty programs offer a rare win-win for restaurant operators and guests alike. 💡 According to the National Restaurant Association , 96% of restaurantgoers say that loyalty programs are a way to earn more "bang for their buck." Like most facets of the industry, restaurant loyalty is easier said than done.

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Front of House 52

Modern Restaurant Management

JANUARY 23, 2024

Already one of the largest sectors of the global economy, the food and beverage industry shows no signs of slowing down. In fact, according to the Business Research Company’s 2023 Food and Beverages Global Market Report, the global industry’s market size grew over 7.3 percent from $6,729.54 billion in 2022 to $7,221.73

Food Safety 495

Food Safety Food Supply Beverage Loyalty Program 495

Modern Restaurant Management

AUGUST 17, 2020

Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study. A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders.

2020 495

2020 Mobile Ordering Loyalty Program Food Safety 495

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

DECEMBER 21, 2022

Spirit-based, ready-to-drink beverages will continue show vast white space, and bourbon should continue to thrive. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency. " – John Oakes, Revenue Management Solutions CEO.

2023 495

2023 Loyalty Program Mobile Ordering Customer Experience 495

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. But before we learn more about it, here is a quick recap of what AI and ML are.

Front of House 529

Front of House Mobile Ordering Loyalty Program Back of House 529

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology 384

Technology Operations Loyalty Program Point of Sale 384

Modern Restaurant Management

DECEMBER 17, 2020

For eateries trying to survive, many are implementing programs and technologies that address hygiene and safety protocols to mitigate risk and protect their employees and guests. The pandemic devastated the restaurant industry. These protocols are extremely important as restaurants are increasingly vulnerable if they are not compliant.

Kitchen Safety 469

Kitchen Safety Food Safety Loyalty Program Audits 469

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. Consumers Love Loyal Eighty-five percent of consumers are joining loyalty programs, and restaurant merchants know they need to capitalize. According to the 21st Annual U.S.

2024 493

2024 Loyalty Program Food Order 2030 493

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Restaurants can also track food and beverage stocks through software and online aggregate buying services such as Foodbuy.

Technology 510

Technology Loyalty Program Front of House Online Ordering 510

7 Shifts

DECEMBER 17, 2020

Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ?? Customer loyalty programs have been around for a while, but they’ve seen tremendous growth over the past few years thanks to the restaurant industry’s digital evolution. Customer loyalty is formed with positive experiences.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S.

Mobile Ordering 496

Mobile Ordering Webinar Loyalty Program Online Ordering 496

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. ” The results are part of an Oracle Food and Beverage survey conducted by Untold Insights in September 2021. Latest Beverage Trends.

2022 540

2022 Mobile Ordering Guest Recovery Point of Sale 540

The Rail

FEBRUARY 7, 2025

The Power of Visual Storytelling The food and beverage industry is inherently visual. These storytelling elements make the experience more memorable and encourage customer loyalty. Highlighting Loyalty Programs Combining video marketing with loyalty programs can improve your restaurants visibility and retention.

Marketing 130

Marketing Serving Loyalty Program Social Media 130

7 Shifts

SEPTEMBER 15, 2021

Have bartenders or beverage directors go through pairings for dishes—and give servers notes on how to speak about them. Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits. Nothing lights a fire in teams like a bit of friendly competition.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

DECEMBER 20, 2023

.; Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyalty programs. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyalty programs in response to evolving consumer trends and demands.

2023 494

2023 Loyalty Program Mobile Ordering Consumer Goods 494

Modern Restaurant Management

APRIL 20, 2020

ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. Feed the Front Line. In its first few days, the campaign raised $5,800. Newark Working Kitchens.

Healthcare 452

Healthcare Small Business Kitchen Safety Front of House 452

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S.

Webinar 465

Webinar Loyalty Program Online Ordering Social Media 465

7 Shifts

JULY 12, 2024

Variable costs Variable costs depend on your restaurant’s level of activity, including food and beverage costs, labor costs, and supplies. Avoid overordering and focus on essential items since you still need to determine which dishes and beverages are popular. Just like cafes, bars have higher profit margins on beverages.

Food Truck 397

Food Truck Customer Service Seasonal Menu Loyalty Program 397

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 333

2024 Loyalty Program Customer Experience Customer Service 333

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Alcoholic beverages, in particular, can have an enormous impact on guest checks, especially for bar and grill and more upscale restaurants.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 528

Food Safety Mobile Ordering Online Ordering Kitchen Safety 528

Modern Restaurant Management

JANUARY 12, 2023

Not everyone shows up, but for the majority who do, that's where our culture of trust, loyalty, and fun are built and solidified." Such numbers are not too large to create a gratitude program where small but meaningful, personalized gifts, awards, and other distinctions are delivered to every team member.

Transportation 500

Transportation Loyalty Program Fast Casual Fine Dining 500

EATER

SEPTEMBER 26, 2024

“The gesture is genuine, [and] we at Joe’s see our purpose as not only to supply our guests with great food and beverages but to offer a lasting memory.” Now, birthdays are a method of getting patrons to sign up for loyalty programs and other restaurant perks.

Loyalty Program 315

Loyalty Program Reservations Specials Customer Experience 315

Modern Restaurant Management

SEPTEMBER 30, 2020

Restaurants that aren't already offering some kind of loyalty program should consider creating one, especially as consumers' grip on their wallets have tightened. Restaurants with a loyalty program should also highlight the benefits while remarketing to guests. The Buzz on Beverages. percent, which is 16.7

2020 475

2020 Mobile Ordering Guest Recovery Customer Service 475

Modern Restaurant Management

APRIL 15, 2020

We had introduced our Wahlburgers App and loyalty program just this past October so thankfully, we were able to switch gears from being a primarily dine-in experience, to completely takeout. Wahlberg : For us at Wahlburgers, we were fortunate to have already had the foundation built for online ordering and takeout.

Food Safety 517

Food Safety Social Media Loyalty Program Consumer Goods 517

Modern Restaurant Management

SEPTEMBER 15, 2021

15 percent have ordered alcoholic beverages with food for delivery or takeout, on par with the 18 percent of Canadians that say they’re likely to do this. At the same time, restaurants should reimagine their loyalty engagement strategies and expand the ways in which consumers can earn rewards. Paytronix Systems, Inc.,

2021 448

2021 Retail Loyalty Program Online Ordering 448

Modern Restaurant Management

NOVEMBER 11, 2019

SevenRooms released its “Checking In For F&B” report, which uncovered the most important things to today’s traveler when it comes to food and beverage at hotels. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). ” Building Loyalty. What’s Important to Travelers.

Travel 298

Travel Food Hotels Loyalty Program 298

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. They both went through a management training program.

Kitchen Safety 516

Kitchen Safety Loyalty Program Delivery Customer Service 516