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Great passers need great catchers, time in the pocket is totally dependent on the collective effort of the offensive line, the run game would never happen without great blocking, and successful offenses and defenses are the result of effective game plans and play calling by coaches. So, really, the MVP is the team, not any one individual.
This begins with understanding how essential this is to the person and operation that defines the lines of excellence. If you are working in a burger operation, the goal must be to view everything about that menu item as a vehicle toward excellence. Once you adopt a philosophy of excellence, it will become your signature.
Nearly nine years ago, during the first twelve months of Harvest America Cues blog, one of my articles went viral attracting almost 40,000 views in one day. The article struck a nerve with its focus on A Cook’s Kitchen Laws. Since then, more than 100,000 people have read and shared that article. All for one and one for all must be the motto.
*Others may point to overly demanding owners and operators who expect that a salary paid infers that managers and chefs must be present whenever the restaurant or hotel is open for business. Of course, there are examples of owners and operators who expect blood, sweat, and tears for the salary offered. Is this true?
There is a direct correlation. [] WHAT YOU EXPECT AND MEASURE IS WHAT YOU GET Define what excellence means in your operation, show it, teach it, train to it, insist on it, measure it, and reward it. Make these operations your benchmark and measure your progress. [] CELEBRATE EXCELLENCE You can’t be everywhere, all the time.
It is the team behind the chef that makes a successful restaurant; it is the team that executes the chef’s vision; and it is the team’s focus that allows the chef’s cost consciousness to result in a financially successful operation. Building pride in team is a foundational requirement of leadership and coaching. BE CONSISTENT.
What changes might occur in your operation if everyone was required to sign their work and take public responsibility for it? Why not highlight them on your social media pages or in your restaurant blog. Mediocrity isn’t something that people are born to seek; they are coached along the way by others who accept it as “good enough”.
It is very rare that any owner/operator demands a chef work that much, we just feel responsible and hate to ask our staff to work as hard as they do and not find the chef present to help, encourage, critique, and celebrate. To a degree, we work those hours because it is our job to do so.
Are you serious about cooking, creating, coaching a team, and contributing to the success of a business? It may not look the same and they may have never written it down, but this is their method of operation. [] LOOK THE PART Take pride in your appearance and the sharpness of your uniform. Besides when you look good, you feel good.
After many years of working in kitchens, leading operations, managing departments, problem-solving, planning, directing, and listening we know that we have the skills – so maybe it would make sense to jump back in the game. www.harvestamericacues.com – BLOG. and quietly think to ourselves: “I could do that again.”
Copycat operations can certainly thrive, but greatness comes from uniqueness and excellence in executing that uniqueness. [] COMMITMENT: Greatness tends to surround those who dedicate themselves and much of their lives to the pursuit of excellence. www.harvestamericacues.com BLOG. This is what great chefs do. CAFÉ Talks Podcast.
The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. This is how a team operates. [] INADEQUATE FOCUS ON COST. “My
To the owner/operator there are two things that define success: customer satisfaction and profit. Here are some thoughts: [] DISCOVER: Acknowledge that passion, history, and personal food experiences are important to the chef and important to the operator. It is a juxtaposition that is nearly impossible to manage.
It is apathy that kills a restaurant, not environmental factors that make operation challenging. We need to stand up and fight apathy, stand up against mediocrity and push hard for excellence as the standard of operation. Unless…a coach or player steps up and says “NO”! “We www.harvestamericacues.com BLOG.
Your restaurant whether it is a neighborhood pizzeria, taco shop, American diner, Italian trattoria, French bistro, Farm to Table fine dining operation, or New York style deli – can and should build up from a desire to be excellent, a commitment to win, and a team effort to reach those goals. www.harvestamericacues.com BLOG.
WHAT WE SAY: – Effective leaders coach their words and base them on what they have learned – backed up with facts and input from those “experts” that they have effectively listened to. Unless our leaders have proximity or build proximity into their decisions, then it is very likely that those mom and pop operators will fall.
It was Vince Lombardi, the famous football coach of the Green Bay Packers who proclaimed: “Winning isn’t everything – it’s the only thing.” Each athlete hopes to make their country, coach, and family proud by standing on a riser while a medal was fastened around their neck.
Typically, those who seek out those complex positions of manager, chef, or owner/operator are Type-A personalities. Everyone benefits from a mentor network – this is your strength, your pool of knowledge, and your coaching staff. There is a process – a process that is engaging and effective and it begins with patience.
According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Learn more about how Kelly McCutcheon and her team established Hopdoddy's core values in our blog post guide, and listen to Kelly on the podcast here. Communication is lacking.
What many chefs neglect to understand is that they are teachers, mentors, and life coaches. This is a place where standards of operation are at the core of everything that they do. www.harvestamericacues.com BLOG. It is through these individuals that you will be acknowledged as a chef. This kitchen is clean – it must be so.
With most restaurants operating on dine-out only, and many having closed their doors, restaurant staff are left with hours reduced—or out of a job entirely. You can find a full list of financial relief programs at our blog: COVID-19 Restaurant Relief Programs. Connect with people online through games or chat apps ??
Delaget CoachOperational Dashboard Wins 2020 QSR Applied Tech Award. The post Delaget CoachOperational Dashboard Wins 2020 QSR Applied Tech Award appeared first on Delaget.
The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. The Restaurant Coach. The Restaurant Coach is the cure for the common restaurant. The solution is simple: Podcasts! podcast website.
So, what if we defined these for a restaurant operation (their meaning will vary to some degree depending on the concept of the restaurant) and built them into the same ring model used on my Apple Watch? Let’s define them first: SIGHT: Most positive experiences have a visual component. What about the sounds of the kitchen?
The final quarter is traditionally a slower time for quick service restaurants (QSRs), but operators can use this time to streamline operations, align payroll practices, and enhance their culture. Many operators start this process in September, but this isn’t required. The earlier you start, the better.
Learn to become a storyteller, build your positive vocabulary, discover how to use those filters, take a deep breath and coach your response to others – even when it is difficult to do so. This happens to the best of teams, it is not uncommon, but at the same time it is not how we operate. www.havestamericacues.com BLOG.
Yet stadium venues today — and really any other seasonal operation — are struggling to make their own talent execute with that same effectiveness. So how do you stack your bench and coach your own team to maximum efficiency? Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Finding skilled talent isn’t easy.
To help restaurant operators make the most of this exciting event, here are 3 things you can do to get your business ready for reopening. Local food producers and manufacturing facilities have been operating at reduced capacities and battling employee coronavirus outbreaks. Restaurant Reopening Requirements.
Quick-service restaurants (QSRs) are operating in one of the most demanding environments ever. From rising costs and labor shortages to operational complexity and shifting consumer expectations, its never been more important to protect your margins. And in 2025, those losses are avoidableif you know where to look.
Using software to coach employees for better fast food customer service. The post Using software to coach employees for better fast food customer service appeared first on Delaget.
Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.
Coach staff members on zero food waste tactics. By examining your AvT food cost variance, you can learn the “why” of food waste, e.g., prep mistakes, kitchen portioning errors, server errors, etc. AvT can help you track where your biggest food waste is happening. Your employees are key to working toward zero food waste.
This blog was originally produced for Hospitality Technology. As the second-highest cost at your restaurant, labor and the best way to manage it will always be a focus for successful operators. Accurate forecasting is the key to profitability, allowing your restaurant operation to: Optimize and avoid costs. Increase sales.
Knowing the answer is essential as a QSR operator, but you can’t read their minds. But, if your number of dissatisfied customers starts to exceed 10%, that can be an indicator of more serious problems in your operation. . Give your employees the coaching they need to elevate customers’ in-store experiences. .
This blog was originally produced for Hospitality Technology. As the second-highest cost at your restaurant, labor and the best way to manage it will always be a focus for successful operators. Accurate forecasting is the key to profitability, allowing your restaurant operation to: Optimize and avoid costs. Increase sales.
The Coach: Restaurant Owners and Operators In football, the coach is the mastermind behind every play, orchestrating the team’s strategy. Similarly, in the restaurant industry, owners and operators are the ones calling the shots. In the restaurant tech world, the Point-of-Sale (POS) system plays a similar role.
The system presents relevant upsell opportunities during order suspension and an intuitive skip option to ensure smoother operations. The Value: Drive-thru operations consistently leave money on the table, with employees attempting cross-selling only 42% of the time 1 due to time pressures and outdated technology.
In 2022, the average QSR operator saw beverages hit 9.53% of sales on average. This was down -0.63% from 2021. The same operators sold an average of 0.63 With Delaget Coach , you can add a tile to your QSR operational dashboard to show beverages as a % of sales and the average # of beverages on each transaction.
Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. However, the restaurant staff shortage has now boosted labor to the top of the operational challenges list. Without enough staff, restaurants may have to cut operating hours.
Our 5-Step Approach We offer a suite of customizable services based on your needs and we collaborate with you to ensure that you get the guidance and coaching you need every step of the way. If you are a chef who already has a well-designed menu in place but has no idea how to promote your brand, we can help you develop a marketing plan.
Consider hair and nail salons , spas and aestheticians, barbershops and wellness coaching, for instance. And, with a Clover POS system , you’ll be well positioned to handle the growth, manage day-to-day operations, and keep your business humming.
As you work to empower your managers, think about the process as more like a coach and make sure all your managers understand your approach. With a robust inventory system, a POS integrated with your restaurant operations software , and standard recipes, you can import menu items from your POS and map them to recipes.
As you work to empower your managers, think about the process as more like a coach and make sure all your managers understand your approach. With a robust inventory system, a POS integrated with your restaurant operations software , and standard recipes, you can import menu items from your POS and map them to recipes.
We’ll just come out and say it: Restaurant operators are losing money to third-party delivery service providers. This poses an opportunity for operators to grow their overall sales and profits—If they can recover inevitable delivery losses and keep their staff from spending hundreds of hours monthly on said in-house recovery efforts.
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