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The perennial tension between front-of-house (FOH) and back-of-house (BOH) staff is a persistent challenge within the foodservice industry. The Trifecta Behind FOHBOH Tension The […] The post Can Cross-Training Ease FOH vs. BOH Tension in Restaurants? appeared first on The Official Wasserstrom Blog.
You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct. The ways in which you schedule staff will depend on what sources of revenue you’ll be focusing on—delivery & takeout mean more BOH staff, but on-site dining will mean balancing it out with FOH staff and managers.
You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?
Here you'll find links to our favorite blog and support articles, information about 7shifts Academy, our social media profiles, and more. FOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. Welcome to our Employee Resources Hub! Can't find what you're looking for?
That is what we are going to answer in this blog—providing you with steps you can take right now to reduce your costs and boost your revenue to keep your restaurant profitable during COVID-19. Under this new paradigm you would not need FOH staff and may only need a few BOH staff.
Pssst, if this is your first opening, check out our blog on How to Start a Restaurant! ] Stay tuned for a few special tips from Melissa Bensky, one of Toronto’s most prolific foodgrammers with her account, @tastethesix. 1 Set goals for the event ??
This pressure may lead to setting unrealistic expectations for their front-of-house (FoH) and back-of-house (BoH) employees to stay ahead of the competition.
David, said, “One thing I’ve done with the PPP money, and forecasting it on my budget, is we are having the FOH and BOH come in an extra hour in the morning, and stay later whenever we break down at night to make sure the place is at a high standard of cleanliness. Reopening Lessons from Two Independent Restaurateurs. Related Posts.
Recommended Reading: Restaurant Lingo & Slang Guide for FOH and BOH. If you're interested in working in a restaurant, read our blog post to learn about the different positions, what to expect, how to choose the right restaurant to work in and how to get the job: Working in A Restaurant: Everything You Need to Know.
This blog post provides valuable insights on how to improve restaurant excellence by focusing on both front-of-house (FOH) and back-of-house (BOH) operations.
Your restaurant server closing template has customizable checklists for FOH, BOH, and other departments to help you stay more organized and keep everyone in the loop. If your existing training manual is outdated, check out our blog on how to create a staff training manual. Download it for free now.
Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? A blog post explaining why you are closed when you expect to reopen is also a good idea. Do you have takeout packaging in stock? Do you have accounts on online ordering sites like GrubHub and Uber Eats?
Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.
Check out this blog and video on the top 9 interview questions to ask as an owner. To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. There are a lot of jobs available in the restaurant industry.
Here are 9 tips for writing job descriptions that will attract the best employees for your restaurant business, plus a pack of seven FOH and BOH job description templates to get you started. Start with this pack of seven FOH and BOH job description templates. Give candidates reasons to want to work at your restaurant. Conclusion.
Before repurposing your FOH staff for delivery, check with your insurance carrier to ensure that you’re covered for off-premise activity. If you’re properly insured for delivery, you can keep your servers, bartenders and other FOH staff working during this uncertain time. Use staff for delivery.
Is this the year you’ll be investing in FOH or BOH technology? When you’re providing the right experience for your guests, you know you built the right community of colleagues and partners around you. And let’s face it — you get to sleep at night! Understand your company’s priorities.
Portion control is a responsibility of both FOH and BOH. FOH employees need to charge the correct price for changes in menu items, they also need to verify orders are correct. Bringing out an incorrect order to a table will automatically half your food cost of the sale, if not worse.
Your FOH team is essential to maximum sales levels and a great customer experience, so it’s important to track FOH performance over time. Tracking FOH and BOH labor percentage individually helps you optimize each part of your labor cost. Sales Per Server Hour. Back of House vs. Front of House Labor Percentage.
Similarly, by training new FOH employees in all FOH roles and all new BOH employees in all BOH roles when they first join the company helps them develop an understanding of how the restaurant functions. Improve employee efficiency through training so you can schedule a leaner staff without sacrificing the customer experience.
But how do you track FOH performance over time? Understanding the optimal goal for SPLH or guest count, broken down by day part, can help you maximize the results of your labor spend. Sales Per Server Hour. You know that your front-of-house team is critical to healthy sales levels and a positive customer experience.
For more suggestions on how to build strong relationships at work, check out these articles from the Sling blog: How to Have a Strong Employee/Employer Relationship 12 Leadership Theories And Styles For Managers 2) Improve restaurant security A strong RO program will also include some form of security.
Originally on Toast Restaurant Management Blog by Donald Burns on 11/4/15. The restaurant industry is notorious for the divide between the Front of the House (FOH) and the Back of the House (BOH). Congratulations, you got the promotion! However, chances are, no one really trained you on how to be an effective restaurant manager.
While the focus for food waste reduction usually lies with the back of house (BOH), a significant amount of food waste can also come from front of house (FOH) errors. Train Staff to Reduce Errors. When a server misunderstands a guest, or accidentally miskeys a dish into the point of sale (POS) system, order errors can result in food waste.
Applying tools like smart employee scheduling based on SPLH percentage goals to your management, FOH, and BOH teams individually helps you optimize each part of your labor cost. Leverage this information by scheduling the different areas of your restaurant separately. Familiarize Yourself with Labor Laws.
Follow our blog to soak up some of the lessons we’ve learned along the way. The site is perfect for advertising BOH and FOH positions. We’re a Restaurant Marketing Agency that’s worked with restaurants for over a decade. Jobs On The Menu. This site advertises restaurant jobs for thousands of locations throughout the United States.
Front-of-house (FOH) management. Some of the important digital marketing channels available include social media, search engines, and blogs. The day-to-day activities of running a restaurant can pile up quickly, and many of those responsibilities fall on the shoulders of the owner or manager. Back-of-house (BOH) management.
This blog provides an organised overview of the key metrics multi-site restaurant brands should track. To calculate labour cost percentage: Labour Cost Percentage = Labour Cost / Sales Pro Tip: To identify what’s affecting your labour costs, divide the staff by FOH (front of house) and BOH (back of house).
Finally, as you implement different marketing tactics, focus on your FOH metrics to continue optimizing the new customer experience. If you are successful at attracting customers back to your dining room, you need to have the right FOH and BOH team to support increased sales levels.
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