Modern Restaurant Management

MARCH 10, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.

Management 473

Management Management BOH Front of House 473

Modern Restaurant Management

SEPTEMBER 16, 2022

Chef and Co-Owner Neil Kleinberg narrates the BOH action. The team at Bon Appétit placed 11 cameras inside NYC's Clinton Street Baking Company & Restaurant to highlight a typical morning rush at the popular eatery.

BOH 418

BOH Management Management Operations 418

7 Shifts

NOVEMBER 15, 2024

How do you maintain smooth communication between FOH and BOH staff? How do you maintain smooth communication between FOH and BOH staff? A good restaurant manager makes sure that both FOH and BOH teams work together easily by having clear communication channels. How do you manage the restaurant’s budget and control costs?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

MARCH 28, 2022

Additionally, they are rejiggering the flow and layout of the BOH to serve more drive thru orders, as well as reducing some dining area to add dedicated space where customers or delivery drivers can pick up orders. And robots are being seen in more places, both for delivery and in the BOH, while kiosks augment FOH.

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

JUNE 29, 2020

Most of the same applies to the health of BOH as well. Assure them you have done absolutely everything to ensure a safe environment and that their health is your priority. Paying for their healthcare (or at least most of it) would be a really nice perk in today's environment. Even though they have ?less

FOH 539

FOH Kitchen Safety BOH Food Safety 539

Modern Restaurant Management

JULY 18, 2024

Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns. This sets a positive example for the FOH and BOH alike. Communication Open and honest communication is essential in preventing burnout.

Management 474

Management Management FOH BOH 474

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. In the past, hiring managers have been too rigid wanting a candidate to have a certain number of years of experience in FOH or BOH or in the kitchen.

Hiring 493

Hiring FOH BOH Coaching 493

Modern Restaurant Management

JUNE 8, 2020

Front-of-house (FOH), back-of-house (BOH), and management should feel comfortable immediately discussing any questions that arise related to new policies. Unlike standard text messaging, business messaging apps allow managers to create chat groups between individuals, FOB, BOH, vendors, and more. Improve Team Communication.

FOH 507

FOH BOH Front of House Employee Relations 507

Modern Restaurant Management

MARCH 14, 2025

Features like color-coded priority alerts, order tracking, and streamlined communication between FOH and BOH help restaurants handle even the most intense services without breaking stride. Subway , for instance, is testing kitchen display systems in select locations worldwide as part of its Fresh Forward 2.0

Front of House 221

Front of House Back of House FOH BOH 221

7 Shifts

SEPTEMBER 1, 2022

At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters. For instance, BOH staff may use it to communicate in any interaction they have. If the BOH staff is constantly shouting “86!” Where did the term come from? Keeping enough inventory on hand.

Definition 360

Definition BOH FOH Front of House 360

Modern Restaurant Management

JUNE 15, 2020

There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.

FOH 449

FOH BOH Food Safety Front of House 449

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. When creating a training plan, you must distinguish between these two areas. Role-specific demands Different roles and their tasks will also affect the time needed for training.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

7 Shifts

OCTOBER 12, 2022

Ensures that BOH staff receives a share of tips. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees effectively bridge the wage gap between FOH and BOH workers. These establishments may or may not have a BOH; a cafe may just have a crew of baristas that make coffee, heat up pastries, and do dishes themselves.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. As a restaurant owner, digital marketing can be a daunting task that takes up valuable time, energy, and resources.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

AUGUST 4, 2021

Standardized Operating Procedures (SOPs) : Are your SOPs documented for training and replication, including recipes, steps of services, BOH processes, etc.? Positive Culture and People Operations : Do you have a positive and compelling workplace culture that allows you to attract, train and retain top performers?

BOH 539

BOH Document Training Operations 539

Goliath Consulting

APRIL 10, 2023

HVAC Tips Maintain your BOH and FOH With your back of the house refrigeration maintenance scheduled, it is time to take a look at the front of the house preparation. Are the thermometers calibrated and the refrigeration levels adequate? It is also important to keep in mind that DIY repairs can risk your units’ warranties.

Front of House 386

Front of House FOH BOH Back of House 386

Modern Restaurant Management

FEBRUARY 15, 2022

The labor crisis has not been limited to just FOH or BOH operations staff. This growth in sales warrants additional staffing, giving employees the additional hours and pay they are looking for to stay satisfied with their employer. Marketing Automation to Maximize Team Bandwidth.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

JUNE 25, 2024

The chef was patient with me (for the most part) and patient with the rest of the crew, both FOH and BOH. . "He had the experience and the résumé of someone like Carmy and I knew nothing about restaurants. 9 Park and other established Boston restaurants.”

Front of House 447

Front of House Back of House Employee Relations FOH 447

7 Shifts

MAY 25, 2020

Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Your cleaning checklist should cover the entire restaurant—from FOH to BOH. Create task items for each high-traffic surface (doors, chairs, etc.), Cover all your bases ??? Guest and employee restrooms.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

APRIL 27, 2022

Whether you own a small restaurant (and manage the dining room yourself) or work with a group of managers, make sure that you (or the FOH and BOH managers) are trained to put out the fires that will inevitably come up. No matter how much planning you do in advance, some things will ultimately still go wrong throughout the day.

Management 531

Management Management Customer Experience Reservations 531

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Back Of House (BOH)? We’re not suggesting that your BOH be chaotic and messy.

Front of House 88

Front of House Back of House FOH BOH 88

Modern Restaurant Management

MAY 14, 2024

One hourly FOH employee, one hourly BOH employee, and one salaried manager. We figured out that an ESOP committee was a strong engine of communication, and we created one that had three members from each of our five restaurants.

Sustainability 472

Sustainability FOH BOH Take-out 472

7 Shifts

NOVEMBER 12, 2020

Your back-of-house (BOH) team should also have some basic customer service training. While interacting with customers isn't the BOH team's primary role, every employee should be able to exhibit the restaurant’s culture through customer service. Health and safety are even more pertinent during and after the COVID-19 pandemic.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

SEPTEMBER 2, 2020

and BOH (including cooks, chefs, etc.). Tables separated further apart (this will vary based on federal, state and local guidelines). Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Set seating times. Contactless payment.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

7 Shifts

AUGUST 7, 2020

BOH Ask potential chefs, cooks , dishwashers, and bussers these questions in job interviews. Why it’s important to ask: If a BOH candidate can’t handle the heat , they should stay out of your kitchen! If they seem annoyed that they had to meet special requests, they’re probably not right for the job. How did you handle the pressure?

2020 312

2020 Kitchen Safety FOH BOH 312

Modern Restaurant Management

MARCH 25, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.

Management 221

Management Management BOH Front of House 221

7 Shifts

JANUARY 7, 2020

Alternatively, you can have separate competitions for front-of-house (FOH) and back-of-house (BOH) staff to make the competition more equitable. For example, FOH staff can compete on revenue generated while BOH staff can compete on ticket speed. How can you afford bonuses?

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

JUNE 7, 2023

It saves time by decreasing the manpower needed for back-of-house (BOH) operations, enabling staff to focus on higher-value tasks such as serving customers and enhancing overall operational efficiency.

Food Safety 419

Food Safety Kitchen Safety Food Customer Service 419

Wasserstrom

FEBRUARY 10, 2023

How Sneaky […] The post Restaurant Tomatoes: Best Practices in the BOH first appeared on The Official Wasserstrom Blog. The post Restaurant Tomatoes: Best Practices in the BOH appeared first on The Official Wasserstrom Blog. Fortunately, by using the best practices we’ll be discussing here, you can keep foodborne illness at bay.

BOH 107

BOH Blog Article Management 107

Modern Restaurant Management

OCTOBER 20, 2023

BOH to FOH: How to Make the Data Work for Your Restaurant Unless you work for a major chain – which might have a team of data scientists to comb through these insights for marketing – managing and sorting through all that customer data is an extremely daunting task. And as of May 2023, OpenTable is now connecting more than 1.5

Marketing 379

Marketing Loyalty Program Email Marketing Coupons 379

7 Shifts

APRIL 3, 2020

During the COVID-19 situation, evaluate how many BOH staff you need to keep up with delivery and takeout demand. Under this new paradigm you would not need FOH staff and may only need a few BOH staff. If you can cut back on kitchen hands or reduce your delivery hours to the busiest times, these steps can help lower your labor costs.

BOH 368

BOH POS Influencer Point of Sale 368

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. According to equipment provider Restaurant Technologies , cuts, slips and falls, burns, and sprains are the most common BOH injuries.

Back of House 276

Back of House Management Management BOH 276

7 Shifts

AUGUST 21, 2024

With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous. For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Back of House Point of Sale 78

Modern Restaurant Management

JUNE 15, 2021

Source More Smartly by Linking FOH to the BOH. Focus digital marketing on upsales by extending an offer while consumers are on site or creating an order off-premises. Digital ads aren’t confined to apps and kiosks, they can roam the internet and other channels to drive consumers to order.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

7 Shifts

SEPTEMBER 20, 2022

BOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. From clopen to FOH to BD and BOH, read on for meanings to the most common restaurant lingo. Stuff you should know.

FOH 195

FOH BOH Social Media Fine Dining 195

Modern Restaurant Management

AUGUST 4, 2022

In a restaurant, it takes time and effort to build the relationship and break the separation between FOH and BOH, but it is extremely important to know what’s going on, even if you’re not in that position.

Back of House 474

Back of House Front of House Communication FOH 474