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Can you provide an example of how you’ve improved employee performance through training? How do you maintain smooth communication between FOH and BOH staff? Can you provide an example of how you’ve improved employee performance through training? How do you maintain smooth communication between FOH and BOH staff?
With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous. Staff training When new employees get trained during the onboarding process , they do it by shadowing and practicing with a more experienced member of the team.
.” — Erica Gillespie, Ani Ramen Spend some time figuring out how long you’ll need to properly (and successfully) reopen—with considerations for new employee health & safety training, inventory delivery, PPE equipment orders, menu planning, etc. Book a demo to learn more. Sanitization and cleaning ??
Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.
It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. Will any of the hiring or training be conducted remotely? Use 7shifts’ Manager Log Book to ensure that all restaurant recruiting managers understand and follow the new restaurant interviews process. What PPE will you provide?
For example, during the 3-5 pm time frame, cleanup might include a thorough cleaning of kitchen areas by the BOH team and a floor sweeping and sanitization of tables in the front of the house. Staff training needs to strike a delicate balance of being welcoming and informative. Scheduling. Use Restaurant Technology.
Keep regular meetings and team-building activities on the books to foster a sense of team collaboration. Takeaway: Book time out of your day to go over the restaurant management resources available to you and familiarize yourself with the processes you need to know. Make sure everyone understands their roles on your team.
For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Back Of House (BOH)? We’re not suggesting that your BOH be chaotic and messy.
Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. Opt for trial periods over long-term contracts.
7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. Monitor serious maintenance issues in the manager log book to notify other managers. A high turnover means you now have to recruit, select, and train new candidates, which takes time and costs money.
Health, Allergen, and Food Safety Training and Certifications. These increasingly popular restaurant employee classes and programs supplement traditional training and equip employees with extensive taste profiling for different types of food and cuisine in addition to beer, wine, and spirit tasting. Cross-contamination. Undercooking.
Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.
To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. For instance, were you responsible for restaurant employee scheduling or managing a log book ? Plus what kind of questions to ask the interviewer.
In fact, “When searching for kitchen staff, only 30% of operators say they prefer someone from culinary school, while 95% indicate that BoH (Back of House) experience does impact their decision.” Cross-train your staff to not only increase their overall experience, but to help ease the burden when someone has to take an unexpected sick day.
Read on to learn three ways upgrading your BOH technology can benefit your foodservice operation. . based quick-serve concept that instituted a comprehensive BOH automation system reduced average inventory time from four hours to less than one. Elevate Food Safety Measures. For example, one major U.S.-based
You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. Tracking BOH and FOH data can help you root out issues and discover potential solutions. Offer ticketed events.
However, chances are, no one really trained you on how to be an effective restaurant manager. ” However, leaders will ask better questions about accountability, such as, “How can I train this person better so this does not happen again?” The average American reads around 17 books per year. Always be training.
As a Product Specialist I split my time across multiple departments, helping to develop new product features , enhancing the existing ones, and onboarding and training customers to use them efficiently. Finding a single tool to streamline FOH, BOH, and Back Office processes can be extremely difficult. Explain your role at xtraCHEF. .
Restaurants face safety challenges in their back-of-house (BOH) areas, including kitchens, refrigerators, and freezers. Thoroughly train your staff in food safety handling, storage and labeling practices. Prioritize Staff Training Prioritizing the training of restaurant staff is essential.
This blog delves into the current food safety trends, underscoring how a commitment to food safety can significantly boost a restaurant’s success and drive ROI and hear excerpts from the Opus Training webinar on the RIO of Food Safety. BOH Safety Trends in Food Safety with digital monitoring systems are necessary in today’s restaurants.
This was now a race to place any person with a pulse into a role, hoping that you could train them up quickly while you capitalized on the pent up demand from diners to enjoy their favorite restaurants again. For hiring platforms like foh&boh, the name of the game was volume, volume, volume.
Back of house (BOH) operations are complex and have many moving parts. Let’s examine how centralising your restaurant data using BOH management software saves time, reduces costs, and improves restaurant profit margins. The link between the POS system and BOH technology is a vital part of successful restaurant automation.
November 2020 Virtual Training 101: The Complete Guide For Managers November 2020 How To Calculate And Control Restaurant Labor Cost November 2020 What Is Comp Time? June 2020 Front Of House (FOH) Vs. Back Of House (BOH): What’s The Difference? September 2020 What Is An Organizational Chart And Why Does Your Business Need One?
Back-of-house (BOH) management. For many years, restaurants used the pen and paper method for taking reservations and booking. An important feature of this process is an intuitive table management system that allows restaurants to receive customer bookings from multiple channels. Front-of-house (FOH) management. Employee tips.
Some technologies integrate with the restaurant’s POS, allowing data to be easily shared between front-of-house (FoH) and back-of-house (BoH) systems. To avoid similar mistakes in the future often requires organising new training sessions or reworking the SOPs. Small mistakes also cost money.
So let's say there is more than a snowball’s chance in BOH that services like Uber Eats, GrubHub and Postmates are onto something. Are you willing to train your staff on how to use a new app? Once it’s done, look at your books closely to determine success or failure. Do you want to be able to easily edit your online menus?
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