Remove BOH Remove Communication Remove Document
article thumbnail

Restaurant Staff Training 101

7 Shifts

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

Training 195
article thumbnail

How to Create an Effective Restaurant Onboarding Process

7 Shifts

What documentation to give out and collect during onboarding. For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Be thorough in your communication. Be thorough in your communication.

FOH 307
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Not sure if something got done earlier in the week?

article thumbnail

Four Ways to Streamline Reopening Procedures for Restaurants

Modern Restaurant Management

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. All of these policies should be clearly documented, and all employees should be required to read and sign-off on them. Improve Team Communication.

FOH 202
article thumbnail

14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Not sure if something got done earlier in the week?

article thumbnail

Restaurant Operations Overview: What You Need to Know

7 Shifts

For example, during the 3-5 pm time frame, cleanup might include a thorough cleaning of kitchen areas by the BOH team and a floor sweeping and sanitization of tables in the front of the house. Again, hiring software (or at the very least – an abundance of communication with candidates) tends to make this less of an issue. Scheduling.

article thumbnail

ESOPs and Sustainable Restaurant Culture

Modern Restaurant Management

The initial cost is almost $500,000 to get all of the pieces in place, and create the plan documents, and submit it to the government agency that oversees it. We figured out that an ESOP committee was a strong engine of communication, and we created one that had three members from each of our five restaurants.