7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Recommended Reading: How to Reduce Turnover Through Restaurant Staff Training What Makes a Good Work Environment?

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. For a team to accomplish a common goal they must have communication as it is a key factor in relationship building all around. Without proper organization and well trained staff no tool or magical app will matter. Chef Patel.

Back of House 474

Back of House Front of House Communication FOH 474

7 Shifts

OCTOBER 12, 2022

Ensures that BOH staff receives a share of tips. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees effectively bridge the wage gap between FOH and BOH workers. These establishments may or may not have a BOH; a cafe may just have a crew of baristas that make coffee, heat up pastries, and do dishes themselves.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

FEBRUARY 21, 2023

When staff are unhappy, you lose more than just the cost of hiring and training. Salt & Straw in Portland made “Saltie Salutes” part of their internal communication so employees can send each other recognition for jobs well done. Trust among your team and stronger communication makes your restaurant work better, too. “.I've

Front of House 381

Front of House Social Media Back of House Sports 381

7 Shifts

MAY 31, 2021

For example, during the 3-5 pm time frame, cleanup might include a thorough cleaning of kitchen areas by the BOH team and a floor sweeping and sanitization of tables in the front of the house. Again, hiring software (or at the very least – an abundance of communication with candidates) tends to make this less of an issue.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

MAY 25, 2020

You likely already have a cleaning routine that you have communicated with your team and have some procedure of checking to ensure it has been completed. Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Create a sanitization & cleaning checklist ??

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Table of Contents. Need a Holiday Work Schedule? Gathering Employee Availability & Feedback.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. Take the time you need to get trained up on the technology your restaurant uses, and learn best practices. Communication is key in every part of the restaurant business. Clear communication goes beyond the average dinner shift.

Management 285

Management Management Communication Back of House 285

Modern Restaurant Management

APRIL 2, 2020

Virtual Training Forums – newly-created to address timely and critical COVID-19 topics. Regional Training Forums – in-person and virtual meetings across the U.S. Hospitality Training Magazine – articles and member blogs with practical training content. For more information, visit click here.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

SEPTEMBER 19, 2019

7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. A high turnover means you now have to recruit, select, and train new candidates, which takes time and costs money. Because happier employees are also less likely to leave, you don't spend money recruiting and training new hires.

Management 284

Management Management 2019 Employee Relations 284

7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MARCH 25, 2021

In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.

Management 221

Management Management BOH Front of House 221

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. Train Staff in Best Practices. Here is where you can find all sorts of tailored training for your team.

POS 370

POS Audits Loyalty Program Information 370

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Back Of House (BOH)? We’re not suggesting that your BOH be chaotic and messy.

Front of House 88

Front of House Back of House FOH BOH 88

Modern Restaurant Management

DECEMBER 28, 2020

Brands are now realizing they can no longer rely on paid media and traditional methods of communicating with customers. Online brands like Amazon long ago discovered the tremendous value of owning first-party data and being able to communicate easily and personalize messages and offers to customers.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

JANUARY 29, 2021

It can lead to burnout and turnover, which may also leave you open to more risk through increased mistakes and gaps in training. You can also use some QMS platforms to help with document collection and supplier communication. They’re being asked to do more in environments that are far riskier than before.

Audits 457

Audits Food Safety Kitchen Safety Coaching 457

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Back of House Point of Sale 78

7 Shifts

SEPTEMBER 15, 2020

Keeping open communication with your team builds trust and improves your leadership qualities. Your restaurant server closing template has customizable checklists for FOH, BOH, and other departments to help you stay more organized and keep everyone in the loop. Download it for free now.

Management 195

Management Management Download Leadership 195

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. For example, being personable and communicative lends itself much more closely to a server job than a busser job. You're a team player. “Do How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

FEBRUARY 18, 2020

Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade. Decreasing labor costs and increasing efficiency is driving robotic development and implementation.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

JANUARY 10, 2024

Turnover is almost zero and staff are focused on training each other and making each other better. Communication is key — collect feedback from staff about how they want to be compensated. Since staff had unpredictable pay during the pandemic, there was a lot of buy-in from them to make a stable wage.

Front of House 221

Front of House FOH Customer Service Back of House 221

Hot Schedules

MAY 21, 2020

How the COVID pandemic forced them to update operations, sanitation, communication and much more. Everyone knows that finding top talent fit your culture, training them and retaining them is not only hard work, it’s costly. Reopening Lessons from Two Independent Restaurateurs. Stay in virtual touch.

Back of House 148

Back of House Employee Relations FOH BOH 148

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Update to Mobile POS System.

Mobile Ordering 78

Mobile Ordering FOH BOH Front of House 78

7 Shifts

JANUARY 10, 2024

Turnover is almost zero and staff are focused on training each other and making each other better. Communication is key — collect feedback from staff about how they want to be compensated. Since staff had unpredictable pay during the pandemic, there was a lot of buy-in from them to make a stable wage.

Front of House 195

Front of House FOH Customer Service Back of House 195

Modern Restaurant Management

DECEMBER 31, 2019

Menus need to diversify to keep patrons coming back for more, but more personalized options mean more training for staff. Dan O’Connell, CEO of Foodmix Marketing Communications. People don't want to have their credit card go out of sight and into the BOH where people are doing god knows what with it.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

Next Restaurants

DECEMBER 18, 2020

In fact, “When searching for kitchen staff, only 30% of operators say they prefer someone from culinary school, while 95% indicate that BoH (Back of House) experience does impact their decision.” Cross-train your staff to not only increase their overall experience, but to help ease the burden when someone has to take an unexpected sick day.

Education 108

Education BOH Food Truck Customer Service 108

Clover - Restaurants

MAY 7, 2024

While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Here are a few sample back-of-house job descriptions you can use to jumpstart your own job descriptions to help attract top notch BOH staff. Proven experience in a management or supervisory role.

Back of House 52

Back of House BOH Kitchen Safety Front of House 52

The Restaurant Times

MARCH 13, 2023

The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. A restaurant can improve the BOH operations to increase efficiency and overall performance. A restaurant can improve the BOH operations to increase efficiency and overall performance.

Back of House 52

Back of House BOH Front of House FOH 52

The Restaurant Times

SEPTEMBER 30, 2021

It helps simplify communication and efficiency in both your front of the house (FOH) and back of the house (BOH) in most restaurants by replacing paper tickets in the kitchen (BOH). It also decreases training expenses in terms of both time and money owing to the easy-to-use restaurant software. Source: ITDM.

Management 98

Management Management Cash Management Mobile Ordering 98

Bottleneck Management

DECEMBER 6, 2019

7Shifts, a restaurant manager scheduling and communication platform, shares some hard skills that would be beneficial to restaurant workers. “ Training has become my favorite. ” – Bruce Boches, Prep Cook and BOH Trainer, City Works. Restaurant Manager Training. Same thing for me.

Back of House 60

Back of House Kitchen Safety Allergens BOH 60

Sling

MAY 9, 2023

Focus on working on your people skills, the way you communicate, and your leadership style. This is especially important when training new employees. Doing so can help improve the efficiency and effectiveness of both your back-of-house ( BOH ) and front-of-house (FOH) teams. Here’s how to achieve that. The Sling app can help.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work?

Article 78

Article 2023 2022 2021 78

Restaurant365

MAY 7, 2021

The labor shortage is particularly concentrated for back-of-house (BOH) employees, such as line cooks, prep cooks, and dishwashers. Your culture is what distinguishes your restaurant, so your hiring should communicate what makes your restaurant special. The actual job duties of most restaurant jobs sound pretty similar on paper.

Hiring 78

Hiring Recruiting Employee Relations Social Media 78