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After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you handle customer complaints and turn negative experiences into positive ones? Hiring the right people can make or break your business.
There was a time when 70% of F&B employees didn’t receive training for customerservice. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.
Reviewing health and safety protocol. Customerservice training. Customize this overview to fit your restaurant’s onboarding timeline. Customerservice training Customerservice is the cornerstone of hospitality. Health and safety are even more pertinent during and after the COVID-19 pandemic.
There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant.
Consider specialty sanitization services In addition to hourly sanitization of all high-contact surfaces (FOH and BOH), ensuring you have access to professional specialty sanitization will provide more confidence and peace of mind to your staff and guests.
We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. Hold a training session before re-opening with staff to walk them through the latest food handling safety procedures. I'm so sorry, I'm not doing that anymore.’
They include PepsiCo, Uber Eats, Constellation Brands, Moët Hennessy USA, Robin Hood Foundation, Ecolab, Cargill, Boston Beer Company, Shift4 Payments, P&G Professional, Ventura Foods, United HealthCare, The Elliot Group, Davis Wright Tremaine LLP, and the Light Foundation. makes it easy for guests to support local restaurants.
Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table. Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food.
FoodService Skills For Your Resume. 5 Restaurant & FoodService Skills for Your Resume. Health, Allergen, and FoodSafety Training and Certifications. Commercial kitchen equipment safety. Food allergies. FoodService, Kitchen, & Hospitality Tech. Undercooking.
The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. How is the restaurant's budget broken down between key expenses like food costs, labor, and fixed costs? Does the restaurant outsource any financing or accounting work?
The foundational strategy focuses on two pivotal elements: maintaining rigorous standards for commercial refrigeration and ensuring a robust plan to manage increased customer flow. An efficient, serviced refrigeration unit is more resilient against heat and usage spikes.
Every great restaurant has many parts that contribute to its success: delicious food, excellent customerservice, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners.
While the city of Miami has allowed restaurants to operate their dining rooms at half capacity since May 27, this particular spot is remaining closed for dine-in service until its owners can offer their customers a more “on-brand” dining experience — meaning fun and easygoing — rather than a modified, cautious night out.
With 54% of diners saying they would avoid a restaurant with table wait times over 30 minutes, you must develop an efficient kitchen floor plan that helps you serve food quickly and consistently. Segment your storage areas further into cold, dry, and non-food storage sections. What should a restaurant kitchen floor plan include?
In today’s foodservice industry, maintaining cleanliness goes beyond simply meeting regulations—it’s about creating a safe and healthy environment for both customers and employees while safeguarding your business’s reputation. coli and Salmonella and strengthens the overall foodsafety strategy.
Disposable restaurant supplies are part of critical inventory used by every restaurant, food-truck and caterer on a daily basis. They include everything from back-of-house supplies like gloves and containers, to customer-facing single use-items like takeout packaging, utensils, napkins, and straws. Reading Time: 3 minutes.
Disposable restaurant supplies are part of critical inventory used by every restaurant, food-truck and caterer on a daily basis. They include everything from back-of-house supplies like gloves and containers, to customer-facing single use-items like takeout packaging, utensils, napkins, and straws. Reading Time: 3 minutes.
The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. These include food production and inventory management. Additionally, the BOH handles foodsafety and restaurant administration. The roles of BOH and FOH staff are intertwined yet distinct. Foodsafety.
Ensuring foodsafety goes beyond meeting regulatory standards; it’s foundational to building a trusted brand in the competitive restaurant industry. Every step taken, from kitchen preparation to serving the table, influences how customers perceive and trust your establishment.
Following the COVID-19 pandemic, foodsafety has risen to a critical priority. The crisis revealed vulnerabilities in foodsafety, highlighting the crucial need for stringent safety measures. For restaurants, investing in thorough foodsafety protocols goes beyond compliance; it is crucial for long-term success.
Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience. Source: Future Food. Health and safety are paramount in mining and resources sector but as with society in general, personnel ‘wellness’ has not always been at the forefront of consideration. Source: Future Food.
A restaurant kitchen’s design and layout should allow food to flow smoothly from the prep area to the line. Include precise measurements of food preparation, display, refrigeration, and storage equipment, and be smart in determining what is most critical. Know Your Local Health Codes . ii) Open Configuration .
Food waste, countless hours spent taking inventory, complicated employee onboarding processes—and even worse, sick customers due to foodsafety issues—they’re nightmares for any dedicated restaurant manager. . Read on to learn three ways upgrading your BOH technology can benefit your foodservice operation. .
While your customers may never meet BOH team members, these restaurant jobs are essential to delivering a fantastic hospitality experience. Here are a few sample back-of-house job descriptions you can use to jumpstart your own job descriptions to help attract top notch BOH staff.
ADD_THIS_TEXT Restaurant operations (or RO for short) is the collective term for all the activities that go into managing a food-service business — everything from the daily responsibilities that need to be done to the long-term planning that keeps the business on track. Here’s how to achieve that.
Basic restaurant standards, like restaurant safety, dress code, and code of conduct. . CustomerService Standards. Health and Safety Standards. In the restaurant industry, appearance is important because customers are looking for safe foodservice operators. CustomerService Standards. Labor Laws.
The back-of-house (BOH) at a restaurant is the behind-the-scenes area of the restaurant — it works like an engine and keeps the restaurant going. While it is not visible to the customers, the restaurant’s services get hampered without back-of-house. It can also help reduce labor costs and increase the speed of food preparation.
Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. For hiring platforms like foh&boh, the name of the game was volume, volume, volume.
Although SBA does not provide the funds itself, it provides a safety-net for lenders that allows them to approve restaurant business leans applications. The productivity and quality of a restaurant’s service has to do with the kitchen equipment. The motivation is usually to make the business competitive and attract more customers.
Cleanliness and safety are top priorities in the foodservice and hospitality industry. Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health. Cutting-edge solutions such as PathSpot SafetySuite are essential for upholding cleanliness and safety standards.
When thinking about restaurant automation, imagining a future where AI-powered androids shake cocktails and drones drop food deliveries through your skylight is fun. But automation in foodservice is much more than that. Back of house (BOH) operations are complex and have many moving parts.
As a restaurant owner or operator, keeping your food costs low is a continual challenge. Food cost is one of the largest expenses for your restaurant, and because it is a controllable cost, you can influence how it impacts your bottom line. The biggest factor in reducing food waste is how invested your store-level managers are.
With 96% of restaurants planning to expand , operators are looking for the best software to manage BOH operations like inventory, recipes, production, and scheduling. This fragmentation prevents restaurants from gaining a comprehensive understanding of their sales, inventory, recipe, and food cost data.
Start with the one we’ve created below, then customize it to meet the needs of your business. Go over important topics like: Job responsibilities COVID-19 safety procedures Hygiene Uniform Systems and tech Attendance Customerservice Security – including your restaurant loss prevention strategy Opening and closing shift procedures.
Many software companies are now focusing on the restaurant business that offers solutions to enhance operations — from the customer experience to how the business runs. assisting with marketing strategies such as, customer relationship management (CRM), . Technology is crucial to the success of modern restaurants.
MarketMan offers tools for automating invoicing, recipe costing, and food cost calculations, making it a popular choice among restaurateurs. However, with numerous similar systems available, tailored to various types of foodservice operations and specific use cases, you might ask, ‘Which software is the best fit for my business?
Irfan Kuci is the Director of Business Development at Focus Hospitality Consulting (FHC), a growing consulting firm based in Dubai with expertise in Back of House (BOH) design, MEP design, interior design, F&B concept creation, project management, franchising as well as hotel/restaurant operational assessments.
Most successful food businesses are now multi-unit and multi-channel. All come with their own data sets and metrics – food cost, inventory variance, sales numbers, the list goes on. Recipes – Your Core Data Set The back of house or production side of a food business is notoriously hard to manage.
In the foodservices industry, safety is paramount to protect customers, brand reputation, and, ultimately, profits. Food that is not stored or handled properly can result in serious, even deadly, illnesses. Today, technology is revolutionizing foodsafety practices by enabling centralized and automated solutions.
Chris Boyles, VP of FoodSafety for Steritech. Coke Freestyle machines allow customers to make their selections using their own smartphone screen. Artificial Intelligence bots manage customerservice interactions, asking clarifying questions to gather the necessary details. Here are their insights.
Hiring a great kitchen manager can transform your BOH operations with outstanding culinary and leadership skills. Let’s dive into our list of essential questions to ask kitchen manager candidates so you can find the best person who’ll make your BOH more productive and efficient. But how do you find the right person?
Verify that both customers and employees understand your brand concept. Guests expect your food to taste the same, no matter which location they visit or order from. So take the time to optimise your workflows, implement solid protocols and map out your food and beverage tech strategy before you start to look for investors.
Over the last few years, restaurants have been feeling the heat amid concerns about COVID-19, worker shortages and rising food prices. With this expected influx on the horizon, it’s important that your restaurant takes stock of proper cleaning and hygiene measures for key front-of-house (FOH) and back-of-house (BOH) areas.
In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.
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