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” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. All of these policies should be clearly documented, and all employees should be required to read and sign-off on them. Employee well-being. Customer well-being.
There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.
Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.
The initial cost is almost $500,000 to get all of the pieces in place, and create the plan documents, and submit it to the government agency that oversees it. One hourly FOH employee, one hourly BOH employee, and one salaried manager. Chef Justin Cucci What was the process and challenges of implementing the plan?
What documentation to give out and collect during onboarding. Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. Your back-of-house (BOH) team should also have some basic customer service training. What to include in your restaurant onboarding process.
For example, during the 3-5 pm time frame, cleanup might include a thorough cleaning of kitchen areas by the BOH team and a floor sweeping and sanitization of tables in the front of the house. For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. Scheduling.
Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Not sure if something got done earlier in the week?
Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. Types of sensitive data in a restaurant. The most important ones for restaurateurs and operators to be aware of are: POS Data.
Down in Nashville, Mary Pillow Thompson, the founder of the local restaurant hiring platform Foh&boh, has seen a similar movement. He is now hiring for 17 positions at Fairgrounds locations in Chicago, Milwaukee, and Los Angeles, including team leads, prep cooks, and certified baristas.
Or use a more traditional but easy to read restaurant resume template design for Google Documents. Recommended Reading: Restaurant Lingo & Slang Guide for FOH and BOH. These are actual resumes from real restaurant workers, but we changed the names and locations. A simple, modern resume template design.
They’re customizable documents that cover all bases for specific tasks, and you can share them with your team members before their shift so they know exactly what tasks they have to complete on the day. That’s where our restaurant management checklist templates come in. Download it for free now.
Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. Not sure if something got done earlier in the week?
Every foodservice operator has three fixed expenses: Restaurant Labor—The cost of all employees on the payroll in management, FOH, and BOH. Occupancy Expenses—These are the costs of existing in a brick and mortar location ( or food truck ), including rent, property taxes, and insurance. Unavoidable Restaurant Expenses.
You may decide that the best way to give information is to create a bundle of documents that include health and safety procedures, industry standards, employee forms, and working conditions. There are several job functions in both the FOH and BOH and all need detailed appearance standards. Termination of Employment.
Once invoices are captured, xtraCHEF applies optical character recognition (OCR) to digitize line-item detail and make each document searchable. Seamlessly share information between FOH, BOH, and accounting. To operate efficiently, update the outdated, arduous process of AP management to match today’s reality.
3) Create a restaurant operations manual If your business relies on unwritten rules and processes to get things done, it may be time to create a restaurant operations manual in which procedures are documented, clear, and available to all team members. This is especially important when training new employees.
Both front-of-house (FOH) and back-of-house (BOH) staff will benefit from having first-hand experience with your menu. The BOH restaurant employee training should entail: Familiarization with and/or memorization of recipes A tasting of as many items as possible to ensure consistency Allergen training.
The restaurant industry is notorious for the divide between the Front of the House (FOH) and the Back of the House (BOH). Dropbox – a cloud based file storage site that gives you one place to put all the recipes, documents, picture, MP3 and PDF files that you need to run your business. Tear down the walls.
It provides a high-level point of reference to compare the restaurant’s numbers with the industry averages while keeping track of expenses. Chart of accounts is a necessary document that investors and shareholders may ask to get a clear picture of the financial standing of your restaurant. Cash Flow Forecast (Weekly Report).
No matter what your restaurant’s size or format is, you need to document all the business transactions and maintain relevant reports to avoid restaurant failure. You can streamline both FOH and BOH operations through your restaurant POS, help you save on both money and labor.
In a nutshell, this document should include every single thing business owners need to know to set up and run their restaurants according to your brand guidelines. However, one more document can make or break your entire franchising operation: the franchise agreement. That’s where your operations manual comes in. Franchise consultant.
June 2020 Front Of House (FOH) Vs. Back Of House (BOH): What’s The Difference? July 2020 How To Create An Effective Project Management Plan July 2020 Work-Life Balance in Our Crazy Busy World June 2020 Keeping Up the Communication June 2020 How Do Employee Benefits Work? |
And how many of those women work in the FOH rather than the BOH? At Hopdoddy, they use an open kitchen concept so that the FOH and BOH are more integrated. Chef Dominique Crenn suggests asking about the team's gender equality in exit interviews. Restaurant communication apps can help you get there.
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