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Restaurant Staff Training 101

7 Shifts

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. First, you must have a dedicated training plan for cashiers that covers using the POS system, handling payments, and managing customer queues to reduce wait times during peak hours.

Training 195
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How to Create an Effective Restaurant Onboarding Process

7 Shifts

What documentation to give out and collect during onboarding. Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system. Your back-of-house (BOH) team should also have some basic customer service training. What is employee onboarding?

FOH 307
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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. It also gets rid of those frustrating sticky notes all over your POS. It integrates with your POS system and other restaurant tools to keep track of your stock and let you know when you’re running low.

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Restaurant Cyber Security: How To Prevent Data Breaches

7 Shifts

This means access to things like: Unauthorized access to POS data. Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. Unauthorized access to guest data. More on this below!).

POS 370
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Restaurant Operations Overview: What You Need to Know

7 Shifts

For example, during the 3-5 pm time frame, cleanup might include a thorough cleaning of kitchen areas by the BOH team and a floor sweeping and sanitization of tables in the front of the house. What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table? Scheduling.

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20 Restaurant Skills You'll Quickly Learn on the Job (Updated)

7 Shifts

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. A simple, modern resume template design.

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14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. It also gets rid of those frustrating sticky notes all over your POS. It integrates with your POS system and other restaurant tools to keep track of your stock and let you know when you’re running low.