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Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. First, you must have a dedicated training plan for cashiers that covers using the POS system, handling payments, and managing customer queues to reduce wait times during peak hours.
What documentation to give out and collect during onboarding. Admin: Filling out employment paperwork and receiving access to tools like the employee timekeeping portal, employee email, POS, and security system. Your back-of-house (BOH) team should also have some basic customer service training. What is employee onboarding?
Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. It also gets rid of those frustrating sticky notes all over your POS. It integrates with your POS system and other restaurant tools to keep track of your stock and let you know when you’re running low.
This means access to things like: Unauthorized access to POS data. Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. Unauthorized access to guest data. More on this below!).
For example, during the 3-5 pm time frame, cleanup might include a thorough cleaning of kitchen areas by the BOH team and a floor sweeping and sanitization of tables in the front of the house. What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table? Scheduling.
What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. A simple, modern resume template design.
Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. It also gets rid of those frustrating sticky notes all over your POS. It integrates with your POS system and other restaurant tools to keep track of your stock and let you know when you’re running low.
If you have a restaurant POS , you already have a healthy support system that you should be utilizing. Due to the volatility of variable expenses and contrasting changes they can have from month-to-month having documented reporting and screening of these costs is crucial to keeping your business afloat. Cost of Goods Sold.
On the digital side of things, RO security may involve installing firewalls and password protection on POS stations and other computers to prevent unauthorized individuals from gaining access to proprietary data. Doing so can help improve the efficiency and effectiveness of both your back-of-house ( BOH ) and front-of-house (FOH) teams.
By integrating software and hardware like POS systems and kitchen printers with back-of-house systems like accounting and inventory management software, restaurants can achieve greater efficiency, accuracy, and scalability. Back of house (BOH) operations are complex and have many moving parts.
If you use a payroll software that integrates with your POS, like Push Operations , the data collection process can be completely automated. While you can start scheduling with an employee schedule template , we suggest eventually switching to a POS-integrated tool like 7shifts to simplify this part of your restaurant orientation process.
We're SpotOn, so we're probably biased about our own restaurant POS system. Employer reviews Great Places to Work G2 Based on reviews from real users, G2 reported that SpotOn Restaurant POS had the best support and ease of use of all restaurant point-of-sale systems.
Use a robust POS system that comes with integrated inventory management and anti-theft features that keep a complete check on all business transactions and inventory transactions. Monitor the time taken to accept, prepare, and serve menu items with the Kitchen Display System and POS reports. How To Avoid. Complex Menu. No Marketing.
With 96% of restaurants planning to expand , operators are looking for the best software to manage BOH operations like inventory, recipes, production, and scheduling. But building the right tech stack to support scalability is easier said than done.
Apicbase: MarketMan’s Top Competitor MarketMan has many competitors, including accounting and cost management systems, POS systems with inventory management features, and dedicated inventory and recipe management platforms. In case of an audit, the necessary documents are ready for inspection. MarketMan works great out of the box.
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