Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. This is already creating major shifts in customer discovery, loyalty, and relationship. Reduce theft.

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Mobile Ordering Front of House Customer Service Customer Experience 540

Restaurant365

JUNE 9, 2021

You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. Focus on the customer experience.

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FOH BOH Front of House Customer Experience 78

Apicbase

MARCH 28, 2024

The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. Additionally, the BOH handles food safety and restaurant administration. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

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Back of House FOH BOH Front of House 52

Sling

MAY 9, 2023

For more suggestions on how to build strong relationships at work, check out these articles from the Sling blog: How to Have a Strong Employee/Employer Relationship 12 Leadership Theories And Styles For Managers 2) Improve restaurant security A strong RO program will also include some form of security. Here’s how to achieve that.

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Operations Loyalty Program Food Safety Front of House 78

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Very little brand loyalty or company allegiance existed; it was without a doubt a sellers market and whoever could pay the most per hour was winning. more an hour.

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Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

The Restaurant Times

SEPTEMBER 16, 2021

In addition, the marketplace also provides developers to easily build apps for restaurants to manage front of house (FOH) and back of house (BOH) operations. These integrated marketplaces offered by these POS systems allow restaurants to easily browse, try, and install trusted applications with one click.

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Technology Guest Recovery Front of House Point of Sale 52

Sling

DECEMBER 24, 2020

But what makes for an effective restaurant social media marketing program? Hiring a social media marketing manager can take a lot of the burden off the FOH/BOH managers — or management in general — and give them more time to focus on perfecting the day-to-day operations of the business.

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Social Media Marketing Customer Service Hiring 78

Sling

SEPTEMBER 6, 2021

A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. People love to get stuff for free, so restaurant rewards programs are a great way to drive customer loyalty. That’s the holy grail of restaurant marketing.

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Website Management Online Ordering Loyalty Program Mobile Ordering 78

The Restaurant Times

DECEMBER 26, 2020

You can streamline both FOH and BOH operations through your restaurant POS, help you save on both money and labor. With extreme competition and shifting customer loyalty, consistent marketing is an absolute must for restaurants. An ideal restaurant management software also provides you all the details that you need to know.

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Operations Loyalty Program Seasonal Menu Employee Relations 52

Sling

AUGUST 9, 2023

A Guide for Managers March 2023 12 Best Restaurant Schedule Software Programs for Small Businesses March 2023 11 Expert Tips for Handling Scheduling Conflicts March 2023 Exempt Vs. Non-Exempt Employees: What’s The Difference? June 2020 Front Of House (FOH) Vs. Back Of House (BOH): What’s The Difference?

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Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech.

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Management Management Point of Sale Kitchen Safety 52

Lavu

MARCH 11, 2020

Front-of-house (FOH) management. Back-of-house (BOH) management. Data Tracking: A good POS system should have a program that allows data tracking, financial data calculations, and report generation capabilities. . Gift Cards, Loyalty, and Customer Reviews. Employee scheduling. Employee tips. Tableside Ordering.

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Management Management Cash Management Mobile Ordering 78

Apicbase

OCTOBER 14, 2022

Create an upselling program. For example, restaurant management platforms can significantly reduce human effort by automating BOH and FOH flows, thereby helping you to keep the labour cost in check. So measuring the franchisee turnover rate can show if your franchise strategy, concept, and support program are working.

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Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. As diners continue to prioritize saving money, however, they still need incentives to spend, such as coupons and loyalty programs that suit their needs.

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Marketing Loyalty Program Email Marketing Coupons 380

Apicbase

JUNE 16, 2023

To calculate labour cost percentage: Labour Cost Percentage = Labour Cost / Sales Pro Tip: To identify what’s affecting your labour costs, divide the staff by FOH (front of house) and BOH (back of house). If your goal is to develop brand loyalty, you can measure Customer Retention Rate and Average Rating Score per Customer.

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Point of Sale Inventory Waste Employee Relations 52

Modern Restaurant Management

DECEMBER 28, 2020

And while they have little choice but to embrace third-party delivery services, doing so puts another brand in control of their customer and risks eroding customer loyalty. With leaner teams in place this year, restaurants have taken to automation and supplementary technology in all areas from FOH to BOH and everywhere in between.

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Modern Restaurant Management

APRIL 1, 2025

Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position.

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Pricing Technology 2025 Point of Sale 252

Restaurant365

JULY 8, 2021

If you already offer a loyalty program or are considering implementing one, you can leverage that platform to encourage more in-restaurant dining. Finally, as you implement different marketing tactics, focus on your FOH metrics to continue optimizing the new customer experience.

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Point of Sale Fine Dining FOH Online Ordering 78