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Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns. This sets a positive example for the FOH and BOH alike. Communication Open and honest communication is essential in preventing burnout.
There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.
Use planters and other sturdy dividers to make sure your space is presentable and doesn’t look haphazardly put together. Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) and BOH (including cooks, chefs, etc.). Set seating times.
During orientation, share a presentation or video that reviews the key principles of your restaurant's culture. Run through difficult customer situations with new front-of-house (FOH) staff to ensure they won’t crack under pressure. Your back-of-house (BOH) team should also have some basic customer service training.
For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)? What Is Back Of House (BOH)?
FOH Care for customer wellbeing. If you’re considering asking FOH staff to work as delivery drivers , make sure they have valid drivers’ licenses, access to cars that are in good condition, car insurance, and clean driving records. BOH Care for customer wellbeing. Can maintain appropriate distance from customers.
Since restaurants often store and hold so much guest information, or work with so many integrated pieces of technology to run their day-to-day operations, they present a juicy target for criminals looking to exploit it for their purposes. Types of sensitive data in a restaurant.
Cleanliness impacts both presentation and safety in a restaurant, and is thus one of the restaurant skills that will most impact the customer experience. Recommended Reading: Restaurant Lingo & Slang Guide for FOH and BOH. Restaurant work is more physically demanding than one might expect, so stamina and endurance are key.
Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers. Technique-focused sessions help home cooks master essential skills like knife handling, pasta making, or plating presentation.
When Miss Kim decided to implement a tip pool , they had staff discuss it without the owner present, so they could speak more freely. Take care of your BOH. Destination Unknown Restaurants makes an effort to pay the BOH as much as they can, and they're in the process of figuring out how to get the entirety of their team on salary.
To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. My manager approved, and I presented him with the gifts and apologized again. Plus what kind of questions to ask the interviewer.
The 70% BOH food preparation process gets near 100% of the catering service providers focus with no resources directly allocated to and accountable for the last 30% food presentation in dining rooms, every day, every service period - the customer moment of truth.
There are several job functions in both the FOH and BOH and all need detailed appearance standards. With appearance standards, your FOH team is going to make a good first impression. Ask yourself this question and develop guidelines for the FOH team. What service style do customers expect?
Technology presents unique solutions for restaurants to differentiate themselves and for owners to run their businesses more efficiently. In addition, the marketplace also provides developers to easily build apps for restaurants to manage front of house (FOH) and back of house (BOH) operations.
Direct deposit is more convenient and safer than check payments during the COVID-19 pandemic, as employees don’t need to be physically present to be paid. Both front-of-house (FOH) and back-of-house (BOH) staff will benefit from having first-hand experience with your menu. Hands-on menu training and tasting.
Why combining FoH and BoH data makes analytics more powerful Final thoughts. Generally, reporting deals with organising and summarising large quantities of data and presenting them in a digestible, easy-to-understand format — reports. The Importance of Both FoH & BoH Data in Restaurant Analytics.
For hiring platforms like foh&boh, the name of the game was volume, volume, volume. Restaurants have woven their brand values throughout the employee experience, creating authentic communities that extend from the BOH to the customer.
If you’re a chef trying to communicate with fellow back of house (BOH) team members but are using culinary terms you’ve made up, you’re creating a recipe for disaster. Back of house (BOH): The back of the restaurant, where the kitchen, offices, and storage are located. Using a shared vocabulary helps maximize kitchen efficiency.
Pastaria makes nice work of their announcements section with an interesting background and presentation. It’s a fun and eye-catching way to present information that might otherwise be skipped by hurried website visitors. FOH/BOH managers) and give them more time to focus on optimizing the day-to-day operations of the business.
Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. Additionally, Business Intelligence software eliminates manual tasks.
However, expanding your brand does present a challenge: to succeed, you need to invest plenty of time, resources, and capital. Secondly, ghost kitchens are projected to reach a $1 trillion global market by 2030 , so they present an incredibly attractive opportunity for independent investors. Add Automation To Vital Workflows.
Selecting the right tech will ensure BOH and FOH efficiency for years to come, but it will also help your business scale faster and more efficiently. Your restaurant operations manual ensures consistent quality over time, especially if you plan to grow your brand in multiple locations. #4 4 Write A Bulletproof Franchise Agreement.
In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.
To calculate labour cost percentage: Labour Cost Percentage = Labour Cost / Sales Pro Tip: To identify what’s affecting your labour costs, divide the staff by FOH (front of house) and BOH (back of house). It presents a significant environmental problem, and it also erodes profit margins, increasing financial strain for businesses.
In the past, kitchens worked by a paper ticket system, which was handwritten by the waitstaff and passed to the back-of-house (BOH) staff. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. Order Views – This is how your BOH staff actually sees the information.
all present new usage occasions which will be as valuable as any new product in the near future. With leaner teams in place this year, restaurants have taken to automation and supplementary technology in all areas from FOH to BOH and everywhere in between. Delivery/ mobile pickup/ new product categories/ family meals etc.
Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Tip Suggestion Effect : Nearly 3 in 10 Americans tip less when they’re presented with a tip suggestion screen. “These restaurants are building sustainable business models for the future.
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