Wasserstrom

JANUARY 10, 2025

The perennial tension between front-of-house (FOH) and back-of-house (BOH) staff is a persistent challenge within the foodservice industry. The Trifecta Behind FOHBOH Tension The […] The post Can Cross-Training Ease FOH vs. BOH Tension in Restaurants? appeared first on The Official Wasserstrom Blog.

FOH 106

FOH BOH Training Front of House 106

Modern Restaurant Management

APRIL 27, 2022

Managing a rush can be strenuous, but with a plan in place, things are bound to go a lot smoother. By doing this, you’ll be able to manage your waitlist easier and the wait for most parties won’t be as long, depending on the turnout. Doing so required forethought and lots of planning.

Management 531

Management Management Customer Experience Reservations 531

Modern Restaurant Management

JANUARY 10, 2022

However, BOH technology has long been at the bottom of the list for many operators. Back-of-house technology, for those who had it in place, has been helping restaurants manage disruptions in their supply chain, implementing new sanitation protocols, training and onboarding new employees, and making better use of their labor.

Back of House 520

Back of House 2022 BOH Front of House 520

Modern Restaurant Management

SEPTEMBER 9, 2024

Modern Restaurant Management (MRM) learned more from Zinger. What do you envision restaurants of the future will look like, both in BOH and FOH, in regard to robotics? As costs rise across various areas of the business, the long-term answer lies in incorporating technology, both in BOH and front-of-house (FOH).

Food Safety 473

Food Safety BOH Kitchen Safety FOH 473

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Even though they have ?less

FOH 539

FOH Kitchen Safety BOH Food Safety 539

Modern Restaurant Management

MARCH 28, 2022

Additionally, they are rejiggering the flow and layout of the BOH to serve more drive thru orders, as well as reducing some dining area to add dedicated space where customers or delivery drivers can pick up orders. Restaurant systems are getting smarter, helping managers and employees take care of tasks like scheduling and inventory.

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

JUNE 8, 2020

Knowing exactly what is expected of you as a restaurant manager can be confusing. As mentioned in The Restaurant Reopening Blueprint : “Restaurant management is a demanding affair; re-opening a restaurant in the face of a global pandemic promises to be complex and challenging… Your experience will be nuanced. Go Digital.

FOH 507

FOH BOH Front of House Employee Relations 507

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Keeping your staff in the dark about upper management decisions. The best way to manage is to do so with your own eyes.

Communication 430

Communication Management Management Front of House 430

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. Here is some of our advice for restaurant hiring managers during this stressful time of finding candidates. A lot of hiring managers are stuck in an old mindset. Get Proactive.

Hiring 493

Hiring FOH BOH Coaching 493

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. That’s where task management software comes in. Task management software maintains historical data of tasks completed.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. First, you must have a dedicated training plan for cashiers that covers using the POS system, handling payments, and managing customer queues to reduce wait times during peak hours.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

7 Shifts

JULY 14, 2020

Consider specialty sanitization services In addition to hourly sanitization of all high-contact surfaces (FOH and BOH), ensuring you have access to professional specialty sanitization will provide more confidence and peace of mind to your staff and guests. ResQ is not just another maintenance management solution. Who's ResQ?

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

SEPTEMBER 16, 2022

Chef and Co-Owner Neil Kleinberg narrates the BOH action. The team at Bon Appétit placed 11 cameras inside NYC's Clinton Street Baking Company & Restaurant to highlight a typical morning rush at the popular eatery.

BOH 418

BOH Management Management Operations 418

7 Shifts

SEPTEMBER 25, 2019

Anyone who’s worked (or even stepped foot) in a restaurant knows how important effective kitchen management is. Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well.

Back of House 276

Back of House Management Management BOH 276

Modern Restaurant Management

MARCH 25, 2021

You’ve probably encountered restaurant management software. For the uninitiated, restaurant management software is all of the tech in a business that improves efficiencies. About a Restaurant Management Platform. A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets.

Management 221

Management Management BOH Front of House 221

Modern Restaurant Management

JUNE 15, 2020

So how can restaurant owners and managers establish a culture that reinforces the role of cleanliness? With a sophisticated system, managers can track progress, upload their own documents and presentations and run contests and award badges that can be exchanged for rewards. Teaching Core Values and Processes.

FOH 449

FOH BOH Food Safety Front of House 449

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Growth : Outsourcing digital marketing allows restaurant management to focus on growing their restaurant, not stressing over marketing efforts. Google Rankings and Google My Business.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

7 Shifts

SEPTEMBER 19, 2019

But restaurant management is the glue that holds it all together. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. What is Restaurant Management? For example, play a crucial role in sourcing candidates.

Management 284

Management Management 2019 Employee Relations 284

7 Shifts

SEPTEMBER 1, 2022

At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters. For instance, BOH staff may use it to communicate in any interaction they have. If the BOH staff is constantly shouting “86!” Use an inventory management system + other tech.

Definition 360

Definition BOH FOH Front of House 360

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. Managers may struggle to justify staffing shifts if the sales cannot support the labor expense.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

MARCH 14, 2025

Features like color-coded priority alerts, order tracking, and streamlined communication between FOH and BOH help restaurants handle even the most intense services without breaking stride. Subway , for instance, is testing kitchen display systems in select locations worldwide as part of its Fresh Forward 2.0

Front of House 221

Front of House Back of House FOH BOH 221

7 Shifts

OCTOBER 2, 2019

If you’re transitioning to a restaurant management position, congratulations! But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. Let’s lay the groundwork by exploring what it means to transition to management. What are their goals and challenges?

Management 285

Management Management Communication Back of House 285

Modern Restaurant Management

JUNE 25, 2024

Most people don't consider how the terms will impact their balance sheets in the future or how adding an investor will impact the management of the operation." The chef was patient with me (for the most part) and patient with the rest of the crew, both FOH and BOH. 9 Park and other established Boston restaurants.”

Front of House 447

Front of House Back of House Employee Relations FOH 447

Modern Restaurant Management

SEPTEMBER 2, 2020

Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice. and BOH (including cooks, chefs, etc.). What are the best ways to manage guest expectations? Set seating times. Contactless payment.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Modern Restaurant Management

AUGUST 4, 2021

Standardized Operating Procedures (SOPs) : Are your SOPs documented for training and replication, including recipes, steps of services, BOH processes, etc.? Foundational Technology : Do you have integrated technology in place that allows you to manage, scale and monitor your business in the accelerated on-demand world we now live in?

BOH 539

BOH Document Training Operations 539

7 Shifts

AUGUST 5, 2020

Keep reading to get answers to questions like: How do you manage staff to boost off-site dining revenue? Are there any tips for food delivery and takeout inventory management? Food delivery ideas: How to manage staff to boost off-site dining revenue It’s important to have a protocol in place for managing delivery and takeout orders.

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

MAY 11, 2020

Employees must report any symptoms and recent travel to their managers before a shift. Restart your POS subscription Reactivate your 7shifts account Reactivate your payroll system Reactivate your guest management or reservation systems Reactivate your music system 4. Employee health assessments ???

BOH 368

BOH Food Safety FOH Equipment 368

Modern Restaurant Management

MAY 14, 2024

To learn more about the pros and cons of putting an ESOP into place, Modern Restaurant Management (MRM) magazine reached out to Cucci. One hourly FOH employee, one hourly BOH employee, and one salaried manager. How did the idea of Employee Stock Ownership originate and why did you want to do it?

Sustainability 472

Sustainability FOH BOH Take-out 472

Modern Restaurant Management

OCTOBER 20, 2023

Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system. Some of the most valuable insights for restaurants are found in general operations data, customer data and website data.

Marketing 379

Marketing Loyalty Program Email Marketing Coupons 379

Goliath Consulting

APRIL 10, 2023

HVAC Tips Maintain your BOH and FOH With your back of the house refrigeration maintenance scheduled, it is time to take a look at the front of the house preparation. 86 Repairs 86 Repairs is a repair and management platform. Are the thermometers calibrated and the refrigeration levels adequate?

Front of House 386

Front of House FOH BOH Back of House 386

7 Shifts

AUGUST 7, 2020

Management Ask these questions when you interview potential managers. What to look for: If a candidate’s answer is overly generic, then your restaurant is probably one of dozens of restaurants they’re applying to manage and they won’t care where they end up. What are the most important skills someone in this role should have?

2020 312

2020 Kitchen Safety FOH BOH 312

Modern Restaurant Management

JUNE 15, 2021

Source More Smartly by Linking FOH to the BOH. In fact, the automating and upselling that occurs through predictive digital menus can lead to better management of inventory levels, preserving shelf time on low stock items, say onion rings, and recommending overstocked items such as fries.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

7 Shifts

AUGUST 21, 2024

Keep Restaurant Communication Channels Open When staff can easily access to managers, they will be more likely to bring up problems so that they can be resolved before it’s too late. As a restaurant manager, you may understand your mom’s struggle in a new light. Have a Process for Change Management Restaurants are dynamic businesses.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

7 Shifts

SEPTEMBER 15, 2020

Restaurant managers do it all. One minute you’re planning shifts, then checking inventory, then making drinks and bussing tables—and before you know it, your shift is almost over and you haven’t even started your core management tasks. That’s where our restaurant management checklist templates come in. Download it for free now.

Management 195

Management Management Download Leadership 195

7 Shifts

MAY 25, 2020

Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. If you’re using a task management app like 7tasks , ensure that each task is assigned to a specific person to enforce accountability—and have your managers check the task list progress throughout the shift.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

AUGUST 4, 2022

"The Bear," a new Hulu/FX program portrays the raw reality of restaurant culture Chefs from around the country have commented to Modern Restaurant Management (MRM) magazine on the authentic representation the show gives of life in the kitchen as a chef. The Bear gives a more realistic look into the humble un-glorified work of a chef.

Back of House 474

Back of House Front of House Communication FOH 474

7 Shifts

MAY 1, 2023

Team management is a top concern for restaurants these days. As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. Ellesse Piper is the Operations Manager at 7 Leaves Cafe , a QSR franchise with 40+ locations in 4 states.

Hiring 195

Hiring Training Management Management 195