Modern Restaurant Management

DECEMBER 31, 2024

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? percent of all bookings for Valentine’s Day so far this year, up from 7.2

2024 221

2024 Fine Dining Book Reservations 221

Modern Restaurant Management

DECEMBER 4, 2024

"From our research, it’s clear that technology will continue to reshape the dining landscape as we approach 2025," Fink continued. "Guests "From our research, it’s clear that technology will continue to reshape the dining landscape as we approach 2025," Fink continued. "Guests

Seasonal Menu 251

Seasonal Menu Mobile Ordering 2025 2024 251

Modern Restaurant Management

FEBRUARY 25, 2025

Customers often browse Instagram for aesthetic appeal and real-time updates before deciding where to dine. The restaurant industry is facing unprecedented challenges and opportunities in maintaining visibility online, where the majority of local consumers go for information and recommendations.

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

JANUARY 24, 2025

" To learn more about the courses and induction cooking methods, Modern Restaurant Management (MRM) reached out to Chef Chris Galarza, Founder of Forward Dining Solutions LLC and Co-founder of EcoChef, who assisted in Chatham’s induction conversion and who helped design Chatham’s ACF courses.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

NOVEMBER 26, 2024

In the January 23, 2024 New York Times article,“The Menu Trends That Define Dining Right Now,” the publication gathered 121 menus from restaurants all over the United States. One of which is the idea that less can mean more – a lot more- particularly when it comes to dining.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

MARCH 25, 2022

When restaurants got the green light to reopen their dining rooms, they implemented a host of safety procedures to prevent the spread of germs. One of the best ways to connect with your customers is to listen to their feedback about their dining experience. QR codes are nothing new. At least 63.6 Direct Mail Campaigns.

Social Media 539

Social Media Email Marketing Mobile Ordering Kitchen Safety 539

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?

Customer Service 592

Customer Service 2022 Food Order Delivery 592

Modern Restaurant Management

JUNE 10, 2021

The long-awaited joy of a bustling dining room has finally returned. We’ve been comparing the restaurant and hotel industries for several years as we see a similar storyline playing out in real time with restaurants, where third-party sales channels are rapidly capturing share and command of digital bookings.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

AUGUST 23, 2021

The following principles are adapted from the author’s new book, Leading the Customer Experience. Innovation, the late Peter Drucker pointed out in his landmark book, The Discipline of Innovation, is the “effort to create purposeful, focused change in an enterprise’s economic or social potential.” My favorites?

Innovation 493

Innovation Fine Dining Website Management Coaching 493

Modern Restaurant Management

JANUARY 13, 2022

This will aid you in delivering an enjoyable dining experience and help you retain customer loyalty. Thank: Let the customer know that although an issue occurred, you are still very happy that they dined with you, and you would welcome their return. Untrained and unmotivated staff. Inefficient management of staff.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Modern Restaurant Management

JUNE 4, 2021

Registering on GMB is free and taking the time to do this pays off for restaurants by allowing Google to recommend an eatery to people searching for dining options in the area. Finding a restaurant today is typically accomplished by typing in search terms like “Italian restaurant near me.” Last year alone there were 6.9

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Modern Restaurant Management

NOVEMBER 4, 2020

Your team needs to be flexible, so if on Wednesday you start getting a lot of bookings for the weekend, then add an extra member of staff. One area to focus on is the booking platforms and discount sites. The menu needs to be reviewed not just in terms of food cost and demand but also the labour that goes into it. Gift Vouchers.

Book 480

Book Social Media Customer Service Customer Experience 480

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Booking an in-person reservation was a much more immersive experience. meal delivery consumer spending.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

ChowNow

APRIL 11, 2025

They influence dining decisions, impact how and where your restaurant shows up online, and play a huge role in how your brand is perceived by people who havent placed an order yet. Its often the first detail people notice, and even a small difference in rating can impact if someone clicks, books, or scrolls past.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Social Hospitality: Restaurants

MARCH 27, 2020

It’s also wise to implement a strong reservation abandonment strategy that allows you to recover most of the direct bookings. . That said, many of these clients will search for deals and offers to re-book their event this fall. Assess the current impact of coronavirus on your particular business. Focus on Direct Perks.

Hospitality 454

Hospitality Marketing Travel Hotels 454

EATER

JULY 18, 2023

Listen to this article In 1999, the first “dining in the dark” restaurant opened in Zurich, Switzerland. Blindekuh was founded by a blind pastor to generate empathy for blind people, and dining in the dark restaurants have provided reliable jobs for the chronically underemployed blind workforce. But it doesn’t have to be that way.

Dine-in 246

Dine-in Restaurant Law Website Management Fine Dining 246

7 Shifts

JULY 22, 2022

Whether that looks like tables on the sidewalk or a rooftop bar, there’s no denying that outdoor dining brings new obstacles and challenges to the already complex life of a restaurateur or employee. Outdoor dining, bar, and event spaces that open in the summer come with an added scheduling challenge. Staffing for summer. Shift Pool.

Tip Distribution 391

Tip Distribution Certification Document Outdoor 391

Modern Restaurant Management

FEBRUARY 8, 2023

While Noma’s run as a Michelin restaurant is now at an end, there are many reasons why it doesn’t spell the end of fine dining cuisine as we know it. There’s a high cost in running fine dining restaurants, but the value rests in their place in society. Automated solutions like call-in waiting, online bookings, etc.,

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

JANUARY 12, 2023

Thankfully, even if consumers dine out less, their desire to maximize each occasion will help buoy restaurants through this time. We’re also starting to see a shift in diner behavior in the convergence of dine-in and delivery, as some consumers order delivery/takeout during the week and dine-in at restaurants on the weekends.

2023 493

2023 Online Ordering Social Media Website Management 493

Modern Restaurant Management

MARCH 23, 2020

As one way to help restaurants navigate this uncertain time, our team has created a short e-Book with marketing tips for restaurants. With each delivery and/or pickup order it’s a good idea to include a coupon or gift card that can be used in the future only during a dine-in visit. Among the highlights: Pickup Incentives.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

Modern Restaurant Management

AUGUST 14, 2023

Even the most successful food joints — their walls lined with James Beard Awards and Michelin stars — may struggle to fill their dining rooms. Any time your business creates marketing materials or modifies the dining room, it should be cross-referenced against the brand book. But where to start?

Social Media 419

Social Media Book Customer Experience Design 419

EATER

FEBRUARY 24, 2025

It was my second time dining here, and I still consider it an essential stop for anyone visiting. The most fun cocktail menu: I would have loved Las Brujas for its concept alone a women-run cocktail bar with a comic book-like menu of drinks inspired by different women throughout history. Subscribe now.

Back of House 215

Back of House Food Order Book Sports 215

Modern Restaurant Management

APRIL 4, 2024

The book's highlighted advice includes: Pick The Battles to Win – Ganzler helps companies gather, organize, and evaluate myriad issues they could take on. Why did you want to write this book and why now? I hope the title captures the dual goals of the book. I hope the title captures the dual goals of the book.

Sustainability 490

Sustainability Book Food Supply Waste 490

Modern Restaurant Management

OCTOBER 7, 2021

As a precaution, dining areas were closed and at one point, even eating al fresco was prohibited in certain areas. Dining room procedures. Dining Room Procedures. Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. Kitchen operations. Reservation processing.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

MAY 6, 2020

A partition wall created from raw steel and using large sheets of corrugated chicken wire from old factories separates the bar and the main dining room without closing off either space. Niccoletta makeshift wine display was created from old 1950s office cabinets filled with old legal books, wine bottles and votive candles.

Design 563

Design Recycling Dine-in Book 563

Modern Restaurant Management

MAY 13, 2021

This cookbook will not only showcase the most popular, favorite restaurants of Napa Valley by including their recipes, but will also benefit them, with 100 percent of the proceeds from book sales going to support these independent establishments. That’s exactly where the non-profit Dining Safety Alliance comes in.

Front of House 367

Front of House Food Safety Certification Social Media 367

ChowNow

FEBRUARY 13, 2025

It puts you in control of your brand, helps customers find you online, and makes it easier for them to view your menu, book a table, or place an orderand thats just the beginning. A well-designed website does more than just make a good first impression. How owning your digital presence can help you reach more local customers.

Social Media 195

Social Media Online Ordering SEO Email Marketing 195

EATER

APRIL 2, 2025

Media awards nominees, covering books and food journalism, will be revealed on May 7. The James Beard Award is considered one of the biggest honors in the restaurant industry. The announcement also includes winners of the foundations Leadership, Humanitarian of the Year, and Lifetime Achievement awards.

2025 328

2025 Beverage Leadership Hospitality 328

Modern Restaurant Management

MARCH 6, 2024

Finally, and most importantly, personalization algorithms can analyze customer data to tailor dining experiences leading to smoother service and enhanced profitability. While VR is not “hot,” some restaurants have begun experimenting with Virtual Reality (VR) to offer immersive dining experiences.

Customer Experience 472

Customer Experience Entertainment Customer Service Transportation 472

EATER

FEBRUARY 18, 2025

hadynyah/Getty Images A local food expert provides the ideal culinary tour of Sri Lanka, from the islands palm tree-lined beaches to its rolling highland tea plantations Floating just below the southern tip of India, Sri Lanka is a stunningly verdant island cloaked in jungles. Travel around and youll be rewarded. Whats the food in Sri Lanka like?

Hotels 273

Hotels Seasonal Menu Back of House Small Business 273

Culinary Cues

FEBRUARY 24, 2025

I remember how the book moved me. The story made me think about what I did for a living and my zest for cooking delicious food, traveling to special parts of the world, working and dining in great restaurants, learning from exceptional chefs, enjoying incredible wines from the hands of vintners, harvesters, and wine makers.

Back of House 352

Back of House Travel Government Education 352

The Rail

NOVEMBER 22, 2024

Whether you're a seasoned owner or just starting out, these tips will help you elevate the dining experience you offer. Personalized interactions not only enhance the dining experience but also build lasting relationships and help customers to feel more valued, ultimately boosting loyalty in your restaurant.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

MARCH 31, 2021

Restaurant management can put some thought into reconfiguring any dining area to make the space feel exclusive and welcoming, not bare or half-empty; this will likely mean the removal of furnishings that don’t allow social distancing. Safety and Normalcy.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474