SpotOn

JULY 15, 2024

Depending on the concept, the host or hostess might be assisting other restaurant staff or handling to-go orders. Table management Contrary to what many restaurant guests may think, table management isn't just seating guests at random empty tables. Restaurant hosts use seating charts, divided into server sections, to seat guests.

Seating 52

Seating Fine Dining Customer Experience Online Ordering 52

7 Shifts

NOVEMBER 1, 2022

Their business grows by word of mouth—one of the best marketing tools in the book. See how they're branding themselves online and across social media and what kind of promotions they're running throughout the week. Threats: What can they do better than you? Maybe it's something you can't change, like a prime location.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

7 Shifts

FEBRUARY 7, 2024

Table of Contents Restaurant employee scheduling software Online and mobile ordering systems Point of sale (POS) terminals Restaurant task management Restaurant inventory management software Restaurant audience management Contactless payment options Social media management & metrics Kitchen display systems 1. Owned by Doordash.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

JUNE 16, 2022

As a result, the use of self-ordering kiosks and QR codes during the pandemic went up by 750 percent, with 77 percent of survey respondents saying they would prefer contactless ordering and payment once the pandemic ends. consumers being new to ordering meal delivery services (up from 47 percent in March 2021).

Online Ordering 188

Online Ordering Point of Sale Management Management 188

EATER

JUNE 4, 2024

Even a casual corner bistro can easily book up. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. How far in advance you’ll want to reserve depends on the restaurant. This is poor form.)

Fine Dining 116

Fine Dining Reservations Seating Online Ordering 116

7 Shifts

MARCH 16, 2020

COVID-19 is already impacting restaurants across the world—some more than others, with restaurants and other eating establishments being shut down by government order across the country. Encourage guests to order take-out or delivery. Properly sanitize tables and seating areas thoroughly between each group.

Management 369

Management Management Employee Relations Kitchen Safety 369

Modern Restaurant Management

JUNE 10, 2021

We’ve been comparing the restaurant and hotel industries for several years as we see a similar storyline playing out in real time with restaurants, where third-party sales channels are rapidly capturing share and command of digital bookings. The concept of direct bookings long precedes the digital era in other industries.

Airlines 197

Airlines Consumer Goods Point of Sale Hotels 197

7 Shifts

AUGUST 2, 2024

You can view the number of customers who placed orders during specific times by checking your POS and filtering it by day, week, month, and year. Revenue per available seat hour (or RevPASH) RevPASH helps restaurant owners determine whether the seating space in their dining area is utilized well to generate maximum profit.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

SpotOn

MAY 13, 2024

  From crafting a summer menu that celebrates seasonal ingredients to offering cool beverages can enhance customer loyalty, adapting to the busy season with innovative menu ideas and online ordering can set your restaurant apart. Optimize your tech Set up an online reservation system to handle more customers smoothly.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Try an Online Form Builder. Restaurant customers do everything from their phones.

Online Ordering 203

Online Ordering Customer Service Fast Casual Recycling 203

Open for Business

OCTOBER 8, 2024

Online waitlists are a smarter way to manage the holiday rush The holiday rush often means longer wait times and crowded host stands. Give your guests a better waiting experience during the holidays while simultaneously reducing congestion in your restaurant with online waitlists.

Dietary Restrictions 78

Dietary Restrictions Seasonal Menu Reservations Cash Management 78

Modern Restaurant Management

JANUARY 11, 2024

A customer will complain, the expo line will get backed up, a server may fall and drop an order. Pay attention to what customers are ordering, what food is getting sent back and slowly cut down on the items you are serving. You must take care of orders, inventory, managing the crew and dealing with any sort of issue that arises daily.

Management 166

Management Management Back of House Customer Service 166

7 Shifts

JULY 16, 2021

Do they have indoor seating or are they takeout-only? Seating capacity. Coffee shop with seating: $80,000 to $300,000. Coffee shop with both seating and a drive-thru: $80,000 to $300,000. Are there high-top, bar-style tables, regular seating, or a mix of both? But, don't limit your research to just that!

License 459

License Hiring Equipment Small Business 459

7 Shifts

SEPTEMBER 16, 2020

Here's what the team at Hamburger Mary's did to alter their operations in order to keep customers and staff safe during the pandemic: PPE - Customers must wear face masks at all times except when eating or drinking. We know that that person is cute, but you must stay seated with your party. No mingling with other tables.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

7 Shifts

FEBRUARY 15, 2022

You post that content online on all those different social platforms. So he created a universal training manual, his book— The Surprise Restaurant Manager. It's not enough to just add digital ordering—you have to build your business around it. Carl Orsbourn and Meredith Sandland wrote the book on the future of restaurants.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Open for Business

NOVEMBER 21, 2022

Online reservation system. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. These tech-powered tools can make everyone’s job a little bit easier.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

NOVEMBER 5, 2019

It gives you a strong online presence when potential customers are searching for nearby restaurants. After it’s verified, your listing will go public and will start generating online and foot traffic for your restaurant. Reservations, Order Ahead, and Menu URLs These URLs help users to engage with your restaurant before their visit.

Website Management 253

Website Management Customer Service Customer Experience Online Ordering 253

7 Shifts

MARCH 10, 2022

As online shopping continues to grow, make sure your restaurant is on board by signing up with ChowNow , a customized online ordering app for restaurants. OpenTable seats more than one billion diners per year and serves as a reservation provider for more than 60,000 restaurants and venues. Toast Order & Pay.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Think for a moment about your restaurant’s current online presence. Can they view your menu online?

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Modern Restaurant Management

FEBRUARY 16, 2022

Can the third party make it to the takeout portion of the restaurant without disturbing the flow of patrons who are staying for a meal or are in-line to place an order? The increase in online ordering is changing the way designers view restaurant layouts and floor plans.

Design 223

Design Fine Dining Online Ordering Dine-in 223

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 189

Customer Service Customer Experience Online Ordering Hospitality 189

Open for Business

JUNE 9, 2023

Read on for more about how to handle common complaints people make about restaurants both in the dining room and online, with examples of how your team can turn complaints into great hospitality. Food A guest doesn’t like their order If a guest’s order isn’t what they expected, ask for more information.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

SpotOn

JULY 22, 2024

A night out at a casual restaurant costs around $15 per person, according to Restaurant Business Online. While some fine dining restaurant concepts cater to more cost-savvy guests (especially during restaurant week ), many fine dining guests don’t consider price as the top concern when choosing the restaurant or ordering their meal.

Fine Dining 98

Fine Dining Casual Fast Casual Dine-in 98

Open for Business

NOVEMBER 21, 2022

Increasingly, it isn’t just white tablecloth spots that benefit from letting guests book in advance. Guests dealt with busy signals, double-booked tables, and transcription errors. People can easily view and book available tables online or via an app. Restaurants at every level benefit from reservations systems.

Reservations 78

Reservations Management Management Front of House 78

Touch Bistro

JUNE 2, 2021

In fact, restaurant reservations and the technology that supports it is so valuable that public officials and organizations such as the American Industrial Hygiene Association (AIHA) recommend adopting a reservations-only model or call-ahead seating. Online Access. That means a big shift has to happen soon. Let’s dive in.

Reservations 98

Reservations 2021 Online Ordering Book 98

7 Shifts

DECEMBER 17, 2020

trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). Rather than spend all of your time (and money!)

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. Seated Acquires VenueBook. Seated acquired digital event booking platform VenueBook. and the surrounding region. . and the surrounding region.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

7 Shifts

JUNE 16, 2024

Restaurant marketing strategies combine online and offline techniques to help managers create a strong brand identity, attract new customers, retain old diners, promote their restaurants, and ultimately increase revenue. For instance, you can make them your freebie whenever a customer orders a single-receipt purchase of $15.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Deliverect

JANUARY 21, 2020

More importantly, make sure your millennial customer can book a table and order food online. Embrace new strategies, processes, and automation technologies in order to stay competitive and deliver a quality experience. While off-premise orders are picking up, many people still love dining out.

Social Media 103

Social Media Online Ordering Email Marketing Workshop 103

Modern Restaurant Management

JUNE 15, 2021

million diners seated via Yelp* in May 2021 – the highest ever, surpassing pre-pandemic highs. In fact, the number of diners seated via Yelp was up 48 percent in May 2021 compared to May 2019. They saw a similar increase in diners seated in April 2021. Yelp found more than 3.7

2021 197

2021 Fast Casual Online Ordering Consumer Goods 197

Ken Burgin

AUGUST 3, 2021

Online reviews give me a clear picture of the business. The menu is easy to read, and can be accessed in advance online and on a phone. It’s easy to order online for delivery or pickup – menu on familiar ordering platforms, easy to understand. Texting is used for quick responses.

Online Ordering 78

Online Ordering Mobile Ordering Cash Management Website Management 78

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Scott Lawton, CEO and cofounder at bartaco.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Ken Burgin

AUGUST 3, 2021

Online reviews give me a clear picture of the business. The menu is easy to read, and can be accessed in advance online and on a phone. It’s easy to order online for delivery or pickup – menu on familiar ordering platforms, easy to understand. Texting is used for quick responses. Never frustrating.

Online Ordering 78

Online Ordering Mobile Ordering Website Management Cash Management 78

Next Restaurants

MAY 4, 2021

Takeout orders and delivery have taken the lead in a world where it’s difficult to sit in a crowd. You no longer need to have a person dedicated to handling reservations, leaving your staff free to better serve your guests already in the seats. Self-Ordering Kiosks. Digitized Payments.

Online Ordering 142

Online Ordering Mobile Ordering Fast Casual Point of Sale 142

Modern Restaurant Management

DECEMBER 1, 2021

Henry is ready to order some dinner. He visits your restaurant’s app and orders his favorite dish on the menu. He receives an estimated wait time for his order of 45 minutes. As he is about to enter the restaurant, let’s consider the technology that he will encounter along his journey to pick up his order.

Technology 203

Technology Front of House Back of House Point of Sale 203

Modern Restaurant Management

JULY 7, 2020

"As more people and more restaurants have come to use our services, Q2 bookings on Uber Eats are up more than 100 percent year on year. Seated at Home. Seated expanded its offerings with Seated at Home. Seated does not charge restaurants a fee per delivery or take a cut of restaurant profits.

Mobile Ordering 192

Mobile Ordering Restaurant Law Seating Customer Service 192