ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. Reservation and table management apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. Send out exclusive deals like 15% off your next online order, happy hour discounts, or limited-time promotions on popular menu items.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

Social Hospitality: Restaurants

MARCH 27, 2020

Let’s focus on steps you can take to market your hotel or restaurant during the coronavirus crisis. There’s still an audience out there that will eventually re-engage with your brand; the key is to connect with them. This is one way to promote perks and encourage future reservations. . Consider Your Employees.

Hospitality 454

Hospitality Marketing Travel Hotels 454

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service. The problem is that it takes tons of work. The best tech investments solve real problems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JANUARY 13, 2022

This guide sets out six tips for improving your restaurant efficiency that can be implemented immediately and cheaper to your pocket. Be conscious of this when taking reservations. For example, you can review food-to-table delivery times, the number of bookings and diners, or itemized food and drink sales figures.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Lets break down what to look for in a restaurant tablet.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

ChowNow

APRIL 11, 2025

The last time you tried a new restaurant, what steps did you take before you walked through their doors? Whether someones deciding where to make a reservation or who gets their lunch order, what others say about you online carries real weight. Lets take a closer look at how positive online restaurant reviews help your restaurant win.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

JANUARY 12, 2023

Thankfully, even if consumers dine out less, their desire to maximize each occasion will help buoy restaurants through this time. One of the biggest shifts in 2022 was how guests sought out restaurants through new and unexpected channels, like TikTok. How will persisting labor shortages shape the industry in 2023?

2023 493

2023 Online Ordering Social Media Website Management 493

Modern Restaurant Management

FEBRUARY 4, 2022

Following are some of the major restaurant trends to watch out for in 2022. Restaurant staples such as plastic straws, plastic cups, lids, or take-home bags have people asking why those things are necessary. A ghost kitchen is a restaurant that only operates out of a kitchen with no dining space. Simplified Menus.

2022 547

2022 Customer Service Online Ordering Website Management 547

EATER

AUGUST 10, 2022

Somewhere between “Dora the Explorer” and “No Reservations,” Sarah Thomas’s book series “Kalamata’s Kitchen” introduces kids to global cultures through food In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Sarah Thomas, author of Kalamata’s Kitchen.

Book 246

Book Food Back of House Food Order 246

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. If your restaurant isnt showing up in search results, maintaining strong reviews , or engaging on platforms like Instagram and TikTok, youre missing out on a huge segment of potential diners.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

DECEMBER 17, 2024

For instance, at GoTo Foods, we’re taking a “four-wall” strategic approach, where our brands offer personalized messages and tailored experiences for customers within physical locations, creating a cohesive, omnichannel connection that extends beyond digital touchpoints.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro. What is Restaurant Operations Management?

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

JUNE 4, 2021

Registering on GMB is free and taking the time to do this pays off for restaurants by allowing Google to recommend an eatery to people searching for dining options in the area. phone number, website URL, type of payments accepted, menu items, and photos of the establishment.

SEO 577

SEO Website Management Online Ordering Mobile Ordering 577

Modern Restaurant Management

DECEMBER 1, 2021

Henry takes his phone, scans the QR code, and indicates that he’s arrived. Speaking of the host stand, let’s take a deeper look at your guest and waitlist management technology. He wants to meet up with a group of friends for the weekend and decides to make a reservation at your restaurant.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. Employees should be encouraged to take an extra minute or two to make guests feel at ease and not rushed. Safety and Normalcy.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

FEBRUARY 14, 2024

Charging guests for booking a reservation that they don’t show up for is becoming more popular. Let’s start with the reservation charge. For now, I have recommended to my clients to only utilize the reservation charge during holidays (Mother’s Day, Christmas, New Years, Easter, etc.).

Reservations 474

Reservations Fine Dining Pricing 2024 474

7 Shifts

OCTOBER 9, 2020

Here are six steps to take before opening any restaurant website builders. Restaurant website design: Taking a DIY approach vs. hiring a web development team Consider whether you want to build your restaurant's website or hire someone to do it for you. Check out this example from Barcelona Wine Bar for inspiration.

Design 397

Design Online Ordering Social Media Mobile Ordering 397

Modern Restaurant Management

JUNE 16, 2022

All that time restaurants were stubborn to budge, it turns out that embracing change with technology potentially revived the industry. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction. Booking an in-person reservation was a much more immersive experience.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. Your team can also adjust reservations directly.

Management 397

Management Management Email Marketing Point of Sale 397

The Rail

NOVEMBER 22, 2024

By Leo Clarke, Contributor More so now than ever before, restaurant guests are looking for an experience when eating out, rather than just a satisfying meal. Whether you're a seasoned owner or just starting out, these tips will help you elevate the dining experience you offer.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. Even a casual corner bistro can easily book up. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book.

Fine Dining 294

Fine Dining Reservations Seating Online Ordering 294

EATER

JUNE 21, 2024

What you need to know about the state of the reservations systems today Tock is changing hands yet again: The reservations system founded by restaurateur Nick Kokonas in 2014 has been acquired by American Express for $400 million, the financial services company announced today.

Reservations 231

Reservations 2014 2024 2004 231

Culinary Cues

DECEMBER 3, 2022

I shout while frantically rubbing my calf trying to work out that Charlie horse pain. My focus will soon be on whether staff members show up as scheduled, will deliveries be on time and what will they short me today, how many reservations on the book, and moving through the day – one plate at a time. Will do, chef.”.

Back of House 410

Back of House Hotels Front of House Book 410

EATER

FEBRUARY 14, 2025

We reserved Sunday nights to cook a more involved meal together. If weeknights are for riffing, Sunday nights are our time to go by the book, giving us a chance to test out our ample cookbook collection. Going out for date night costs more now, increasing the pressure to make it worth it.

Back of House 180

Back of House Take-out Specials Reservations 180

Modern Restaurant Management

OCTOBER 1, 2022

But is it so simple to stand out from the crowd in 2022? Users should easily access the menu, book a table, and click on the phone number or other links without pinching. Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions. Meet your guests on social media.

Marketing 508

Marketing Email Marketing Social Media SEO 508

Modern Restaurant Management

SEPTEMBER 24, 2024

So I spent over a decade figuring out how to build something different–a company based on collaboration and group success– which felt authentic to who I am. I believe there are a lot of people out there for whom the traditional model isn’t working, and if so, my book gives them a guide to do it differently.

Communication 437

Communication Point of Sale Book Customer Experience 437

SpotOn

JANUARY 13, 2025

We’ve gathered a list of some steps you can take to protect your business and some resources if your business has been impacted.    6 tips for LA restaurants  If you’re located in an evacuation zone or want to make sure your business is prepared for whatever happens next, here are some steps you can take. 

Online Ordering 98

Online Ordering Document Email Marketing Back of House 98

EATER

DECEMBER 13, 2021

But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more options for where, exactly, to sit in — or outside of — the restaurant; QR code menus aren’t just at chains anymore. Or to eat out at all?

Outdoor 294

Outdoor Reservations Front of House Dine-in 294

7 Shifts

JULY 10, 2020

And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening. Having a specific goal will help you plan out your budget, labor needs, marketing strategy, messaging, and organization before the event. Take reservations ??

Events 351

Events Social Media Kitchen Safety Seating 351

Culinary Cues

AUGUST 7, 2021

If we see the challenge as something that has an answer if we take the time to really push our problem-solving skills, then a solution will eventually present itself. Menu item profit margins are typically low, making it difficult for restaurants to find the reserves to pay better wages – why? Challenges solved. We can do this.

Social Media 474

Social Media Cash Management Blog Equipment 474

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? The report, which surveyed 127 restaurant executives across the U.S.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Embrace the Suck

JANUARY 20, 2021

After that, people will start to venture back out to restaurants in the areas they’re permitted to do so. They didn’t have adequate cash reserves and lived for the weekend sales to keep them going. There’s a classic self-improvement book out there called The Richest Man in Babylon. Action Steps.

Social Media 417

Social Media 2001 Online Ordering Take-out 417

Open for Business

OCTOBER 30, 2024

Your reservation system is a goldmine of information just waiting to be tapped. Every time a guest books a table, you’re collecting data that can help you create a more personalized experience. If you want to make more out of your restaurant analytics and wow diners on a whole other level, this guide has all you need to know.

Reservations 60

Reservations Email Marketing Dietary Restrictions Point of Sale 60

Culinary Cues

MAY 12, 2022

Of course, there is a handful of masterful chefs and restaurateurs who can charge crazy prices to sold out audiences. It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. CAFÉ Talks Podcast.

Pricing 423

Pricing Consumer Goods Training Small Business 423

EATER

JULY 11, 2022

at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. That happens minutes after reservations open at 9 a.m. From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. Lucia Pham /Eater. each day, explains Freeman.

Front of House 246

Front of House Reservations Fine Dining Back of House 246

7 Shifts

FEBRUARY 8, 2024

With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Learn more 7.

Management 367

Management Management Operations Mobile Ordering 367