Modern Restaurant Management

AUGUST 19, 2020

" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. The user has full control over their account and can opt out of the secure service at any time. 20 at 4 p.m.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

ChowNow

FEBRUARY 13, 2025

With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service. Many systems now offer mobile ordering capabilities, allowing servers to take orders tableside or giving guests the ability to order and pay directly from their phones.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Safety and Normalcy.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

The Rail

NOVEMBER 22, 2024

By Leo Clarke, Contributor More so now than ever before, restaurant guests are looking for an experience when eating out, rather than just a satisfying meal. Whether you're a seasoned owner or just starting out, these tips will help you elevate the dining experience you offer.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

ChowNow

APRIL 11, 2025

To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Before you spend the money and roll out a dozen new tablets across your front of house and kitchen, its worth asking: Are these things actually built for the job?

Front of House 195

Front of House Allergens Online Ordering Back of House 195

7 Shifts

MARCH 16, 2020

The COVID-19 situation has developed rapidly over the last week, with the number of cases in the US skyrocketing, and many states taking drastic measures to slow the spread of the virus. Post about any new procedures your restaurant is taking. Encourage guests to order take-out or delivery. Take time off if you feel ill.

Management 369

Management Management Employee Relations Kitchen Safety 369

7 Shifts

JULY 10, 2020

And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening. Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Advertise! ??

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

DECEMBER 10, 2021

Providing top-quality food and service should remain your restaurant’s foremost priority, but you also need to get the word out and attract new customers. While you are waiting to be seated, the hostess fans out a deck of cards containing four jokers. Book in advance, or wait half an hour for a table. Net result?

Marketing 567

Marketing SEO Front of House Website Management 567

Modern Restaurant Management

JANUARY 11, 2024

It doesn’t matter if you have been in the restaurant industry for a decade or are just starting out, running a successful restaurant can be a stressful task. Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy.

Management 417

Management Management Back of House Customer Service 417

EATER

JUNE 4, 2024

Even a casual corner bistro can easily book up. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. For restaurants that accept reservations, reserve. This is poor form.) Know which days to go.

Fine Dining 294

Fine Dining Reservations Seating Online Ordering 294

Modern Restaurant Management

SEPTEMBER 24, 2024

So I spent over a decade figuring out how to build something different–a company based on collaboration and group success– which felt authentic to who I am. I believe there are a lot of people out there for whom the traditional model isn’t working, and if so, my book gives them a guide to do it differently.

Communication 437

Communication Point of Sale Book Customer Experience 437

Modern Restaurant Management

JULY 16, 2020

All it takes is an Internet connection, a bit of marketing savvy, and these expert tips. Pinterest : If you want to share products, tutorials, or link to downloadable assets (an event-planning guide or recipe book, for instance), you can find plenty of female consumers and foodies on Pinterest.

Social Media 505

Social Media Coupons Download Entertainment 505

Modern Restaurant Management

JULY 30, 2020

After reopening in May and June, the CDC and state governments provided guidance for inside dining, but even with reduced seating, 73 percent of people are uncomfortable dining indoors at a restaurant. As a result, the industry is seeing a tenfold increase in outdoor seating compared to this time last year.

Outdoor 526

Outdoor Audits Dine-in Seating 526

Modern Restaurant Management

FEBRUARY 15, 2021

Future restaurateurs are the young charges in school who struggle sitting still in their seats, standing patiently in line, and focusing on the task at hand. Future restaurateurs stare out the classroom window dreaming about what life will be like when they are released from their academic prison.

Management 448

Management Management Point of Sale Seasonal Menu 448

7 Shifts

FEBRUARY 15, 2022

We wanted to take a look back and highlight some of our favorite moments during our first season. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant. That smartphone is your media center.

Social Media 448

Social Media Hiring Website Management Hospitality 448

7 Shifts

JULY 16, 2021

Take it one step further by diving into their lifestyle habits and spending patterns. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! Do they have indoor seating or are they takeout-only? Seating capacity. Don't stop there! Traffic times.

License 459

License Hiring Equipment Small Business 459

7 Shifts

SEPTEMBER 16, 2020

Take a look for yourself: View this post on Instagram Did y’all ever get a chance to watch our house rules that @heymisszarah, @kaileemykels and @jessicalwhor helped out together for us? If you haven’t been out to see us yet, what are you waiting on, Mary?? No mingling with other tables.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

JUNE 16, 2022

All that time restaurants were stubborn to budge, it turns out that embracing change with technology potentially revived the industry. Booking an in-person reservation was a much more immersive experience. Customers might have wanted to book their reservation in the easiest, least intrusive way possible. A Fearful Transition.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

Modern Restaurant Management

MARCH 24, 2022

Let’s take a look: 1 – Capacity Calculations. First, Chloe sits down and works out her baseline capacity. That is, the average amount she should be able to take each day. But she needs more than confidence to take to the lenders. Then she will have to take the particulars of each month into account.

Point of Sale 449

Point of Sale Seasonal Menu Education Small Business 449

ChowNow

JANUARY 23, 2025

We searched high and low for every restaurant event idea out there, then boiled them down to what we believe are the most exciting and effective restaurant events to keep regulars ecstatic and new customers talking. You can start by ruling out events that wont fit your venue. First, ask what type of event would best fit your venue.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

7 Shifts

FEBRUARY 12, 2021

Maybe it’s to take your grandmothers’ recipes to the masses. You have the advantage of a built-out kitchen with equipment, bars and dining rooms, technology, parking lots, and more. With restaurant startup costs restaurant startup cost averages at $275,000 or $3,046 per seat for a leased building, According to Sage accounting.

License 444

License Equipment Certification Take-out 444

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? The report, which surveyed 127 restaurant executives across the U.S.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

7 Shifts

JULY 28, 2021

Your bartender forgetting to make a drink for one of your tables or your server bringing a plate to the wrong table is all it takes to throw off the rhythm of your staff. It's time to bust out that clipboard and write a checklist. While you do want to be in the driver seat for these meetings, you don't want to do all the talking.

Communication 430

Communication Management Management Front of House 430

Modern Restaurant Management

DECEMBER 1, 2021

Henry takes his phone, scans the QR code, and indicates that he’s arrived. Speaking of the host stand, let’s take a deeper look at your guest and waitlist management technology. Returning to Henry, let’s take a step back and follow along through the back-of-house. Guest Management & Waitlist.

Technology 508

Technology Front of House Back of House Point of Sale 508

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. If your restaurant isnt showing up in search results, maintaining strong reviews , or engaging on platforms like Instagram and TikTok, youre missing out on a huge segment of potential diners.

2025 195

2025 Marketing Email Marketing Operations 195

EATER

JULY 11, 2022

Between the return of long lines for pastries and increasingly impossible-to-snap-up bookings, the tables are hot, once again. According to data from Yelp , searches for reservations in the first quarter of 2022 were up 107 percent compared to the same period in 2021, and interest in indoor seating is significantly outpacing outdoor dining.

Front of House 246

Front of House Reservations Fine Dining Back of House 246

EATER

OCTOBER 26, 2020

He handed out sandwiches donated by a local shop, bagged-up snacks, and juice boxes; some families received books carefully sorted by reading level. Next, the cars pulled up to a second tent, where volunteers loaded boxes of food into open trunks, back seats, and any other space they could find. Nolasco wondered.

Back of House 337

Back of House Food Truck Front of House Bar 337

Culinary Cues

SEPTEMBER 4, 2023

This may seem like a strange topic for a blog focused on the restaurant industry and the world of food but hear me out. And urban bars and restaurants are finding it near impossible to fill their seats (especially during the once busy lunch period) and meet the cost of doing business.

Social Media 429

Social Media Food Safety Small Business Retail 429

Modern Restaurant Management

APRIL 25, 2024

The pent-up demand for al fresco experiences is palpable, and smart operators are taking strategic steps to make the most of this lucrative opportunity. Sidewalk cafes, rooftop terraces, and courtyards are all excellent options for expanding seating. The use of outdoor space often means more seating opportunities for businesses.

Outdoor 221

Outdoor Seasonal Menu Seating Dine-in 221

7 Shifts

NOVEMBER 1, 2022

There are more options for eating out than ever before. And the big restaurant brands are only getting bigger , making it even harder to stand out. Your plan should be comprehensive, well thought out, achievable, and consistent. Their business grows by word of mouth—one of the best marketing tools in the book.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

AUGUST 2, 2024

The accounting process will seem less daunting once you understand what you need to do, know, and watch out for. The reason is simple: you know the ins and outs of your business, and your restaurant accountant should, too. This means that the higher the RevPASH is, the better the restaurant's standing.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

EATER

MAY 5, 2023

People just aren’t hanging out at fast food joints the way they used to. Now, McDonald’s and other fast food and fast casual giants are betting on the “digital kitchen” — sleek, compact stores that harness automation and digitalization to have diners ordering through mobile apps or digital kiosks — to get diners in and out in record time.

Fast Casual 278

Fast Casual Food Food Order Mobile Ordering 278

7 Shifts

MAY 11, 2020

Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. This may mean limiting seating per table or reorganizing your dining area to ensure tables are over 6 feet apart.

BOH 368

BOH Food Safety FOH Equipment 368

EATER

MARCH 2, 2022

Here, Eater looks at all the costs in a popular restaurant dish to see what goes into it, and how much profit comes out. With only 22 seats and a strong reputation (built over a series of pop-ups and collaborations, with profits funneled to charities), Dame is popular enough to be booked solid every night. Fryer oil: $1.50

Front of House 246

Front of House Small Business Seating Food Order 246

7 Shifts

FEBRUARY 8, 2024

The app also lets employees take their scheduling changes into their own hands by making approved shift swaps and securely communicating with each other. Manager Log Book Synced with 7shifts employee management software, the Manager Log Book is the perfect place to take shift notes on the go and centralize them in one place.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

OCTOBER 31, 2019

Strong enough to take the risk and I commend you!, First and foremost, it is an almost guaranteed seating. If they can book right then and there why would they continue to search for other options. Video can definitely be a costly venture but it will take your marketing to the next level. Social Media Integration.

SEO 318

SEO Social Media Email Marketing Point of Sale 318

EATER

JANUARY 28, 2021

I would take it over several highly ranked Michelin-starred restaurants that I’ve been to any day,” Tamez says. By the summer, Tamez was dining out again, alfresco, limiting his visits to just a handful of restaurants, including Uni. You book the room and you’re not really in the restaurant.”

Hotels 342

Hotels Fine Dining Dine-in Front of House 342