Modern Restaurant Management

NOVEMBER 4, 2024

In a statement, the owner and operator of 39 domestic restaurants in the casual dining chain, says its expects to use the time and legal protections made available through the Chapter 11 restructuring process to allow the company to explore strategic alternatives in order to ensure the long-term viability of the brand. "The

2024 221

2024 Point of Sale Franchising Franchise 221

Modern Restaurant Management

JUNE 9, 2020

One of the many repercussions of the current pandemic is that people are reconsidering the way they handle cash and credit cards and the options available for making payments when eating out or shopping. Let’s walk through some of the most transformative technological use cases for restaurants of tomorrow. Contactless Payments.

Fast Casual 348

Fast Casual Cash Management Customer Experience Back of House 348

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. Don’t just rely on organic social media.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. A good starting point for addressing many issues is use of a manager’s log.

Cash Management 508

Cash Management Healthcare Social Media Communication 508

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” In addition to improving the guest experience, technology also makes it easier for restaurants to manage their operations.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JULY 23, 2020

Numerous advances that were being quietly tested in the restaurant environment got fast-tracked when COVID-19 hit. Consumers of all ages will increasingly use them to avoid handling credit cards or cash – and combat coronavirus as well as other germs. Touchless Orders and Payments Cut Down Contact.

Technology 517

Technology Kitchen Safety Food Safety Online Ordering 517

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

DECEMBER 21, 2020

Independent restaurants and chains alike will finally make the management of local marketing channels a priority. More importantly, many QSR and fast-casual chains have announced modern designs that lean more heavily into pick-up and curbside-to-go versus on-premise dining. Operators will need to think locally.

2021 478

2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? Rick Camac Dean, Restaurant & Hospitality Management at ICE (Institute of Culinary Education). Here are their responses.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

SEPTEMBER 23, 2020

The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Surviving are the fast-food chains, where more than 60 percent of their sales come through the drive through. In that case, try to get ahead of the filing.

Customer Service 455

Customer Service Small Business Cash Management Communication 455

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. " – John Oakes, Revenue Management Solutions CEO. Slow movers tie up inventory -and the cash needed to by that inventory. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Platform-to-Consumer : Where platforms like Uber Eats or Zomato connect customers to restaurants but manage delivery. credit cards, digital wallets, cash on delivery).

Delivery 147

Delivery Loyalty Program Food Food Order 147

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

JULY 20, 2021

Frequency is rising fast too, and 43 percent of US consumers plan to visit venues more often than they did in 2019—nearly twice the number who will go out less (22 percent). Another growth area could be packaged cocktails, said Andrew Hummel, CGA’s client solutions manager. ” The State of Casual Dining.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. The fast food industry is also giving back during the pandemic. Financial Trends Insights.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

EATER

MAY 19, 2020

Cash or credit? However, if a small restaurant doesn’t have the space to properly space out tables or safely manage the flow of people, that would cancel out some of the benefit of its small capacity. Is fast casual — which may have more people, but less exposure time — safer than a traditional sit-down restaurant?

Cash Management 359

Cash Management Fine Dining Fast Casual Food Safety 359

EATER

MAY 20, 2024

Even when COVID hit in 2020, the company still managed to maintain positive cash flow as other restaurants floundered. That sale helped Darden pay off $100 billion in debt and fueled significant growth for its other restaurants, like Olive Garden, in the ensuing years. Red Lobster, though, continued to struggle.

Fast Casual 363

Fast Casual Cash Management 2014 Casual 363

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Rick Camac, Dean, Restaurant & Hospitality Management at ICE (Institute of Culinary Education). Mark Hoefer, General Manager, Le Bilboquet Atlanta. Here are their responses.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

DECEMBER 4, 2020

. “They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. If there is a specific type of business that could benefit during the remainder of 2020, it could be the fast food industry.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

7 Shifts

AUGUST 18, 2024

But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. Fast casual: 28.9%

License 370

License Equipment POS Food Supply 370

EATER

APRIL 10, 2024

Like Johnson’s fast-casual rice bowl restaurant, Field Trip, the food at Bankside was developed with delivery in mind. As it does with other partners, Wonder offered him a cash payment plus equity in the company to sign on, a compensation structure that’s common in tech startups but not in restaurants. But will the masses come?

Delivery 355

Delivery Cash Management Point of Sale Back of House 355

7 Shifts

JANUARY 26, 2021

With mobile ordering, there are no menus to pass out and back around, no germed-up credit cards to swipe, and no cash to handle. For fast-casual and quick-service restaurants—no more lines. All of this adds up to significantly less touches between your staff and guests and a much safer environment. Check in on your team.

2021 370

2021 Front of House Social Media Mobile Ordering 370

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. A new report from NELSON Worldwide that takes a look at the immediate future of dining and fast-casual restaurants.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

7 Shifts

AUGUST 20, 2024

Fast food Fast casual restaurants typically have the highest table turnover rates since they focus on quick service and efficient operations. Casual restaurants Casual restaurants have lower turnover because they typically offer a more relaxed dining experience, with customers spending more time at their tables.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

JANUARY 23, 2020

This advice were submitted by owners and managers of restaurants of all sizes, concepts, and locations in the forthcoming 7shifts Restaurant Labor Management Study in 2020 ( subscribe to get your copy when it’s published!). Manager, Mercato Italiano. Fine dining, fast casual, etc.) Dawn Tyndall, Clean Juice.

2020 335

2020 Hiring Cash Management Education 335

7 Shifts

OCTOBER 31, 2022

The management team. Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Management team. You may want to list out: Team Management. Inventory management systems. Task management tools. Manager Log Books.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Use order information with inventory management software for smarter purchasing. Restaurant Task Management. Restaurant Inventory Management Software.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

AUGUST 2, 2024

By tracking metrics like customer retention and employee turnover rate, contribution margin, and menu item profitability, restaurant managers can identify each area’s strengths and what areas need improvement. Use this data to establish clear and specific goals and adjust your strategies as needed.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

7 Shifts

JULY 5, 2024

Running a restaurant is not just about serving great food; it’s also about managing finances. The average profit margin of full-service restaurants ranges between 3% and 5%, while their fast-food and casual counterparts’ margins fall between 6% and 9%.

Cash Management 243

Cash Management Inventory Seasonal Menu Beverage 243

Modern Restaurant Management

MARCH 7, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Leonard and Poelma will continue to report to Ray Lombard, Executive Vice President, Supplier Management and Business Development. "Cindy

Food 324

Food Food Supply Fast Casual Small Business 324

Modern Restaurant Management

DECEMBER 14, 2020

The company has also added a Deep Cleaning Checklist and guiding principles for Managing Indoor Air. a restaurant management cloud-software company based in Rhode Island and a Vista Equity Partners portfolio company. "Combining " Lightspeed Acquires Upserve. Lightspeed POS Inc. acquired Upserve Inc. ,

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

AUGUST 31, 2021

The hardest positions for fill for restaurants are: Cooks + Line Cooks, Managers and Bartenders. Only 23 percent of cooks + line cooks postings have applications, 37 percent of manager postings have applications, 56 percent of Bartenders postings have applications. million times by employees during the pandemic.

2021 395

2021 2019 Point of Sale White Paper 395

EATER

OCTOBER 28, 2021

The salad chain has a billion-dollar valuation and no profitability in sight This week, fast-casual salad chain Sweetgreen announced its intent to go public and start trading on the New York Stock Exchange. Custom salad being made at a Sweetgreen in Washington, D.C. Vereen/For The Washington Post via Getty Images.

Food Supply 267

Food Supply 2018 2009 Fast Casual 267

Modern Restaurant Management

MARCH 13, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Ira Moreland, Managing Director of ICV, said, “We are very pleased to complete this transaction and are enthusiastic to deploy our expertise to help grow the Buffalo Wild Wings brand.

Franchising 364

Franchising Franchise Customer Experience Customer Service 364