7 Shifts

OCTOBER 1, 2024

When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. Restaurant task management software lets you create and track daily, weekly, or one-time tasks based on your team’s schedules.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Embrace the Suck

MARCH 27, 2020

The original management team was let go and replaced by the next available warm bodies that seemed to have potential. That causes more damage than good as they struggle to try to learn and gain management experience while on the job! To be truthful, if it wasn’t for that coach, I would have closed within six months.

Leadership 343

Leadership Cash Management Coaching Take-out 343

Embrace the Suck

JANUARY 24, 2022

Many wait for funding from the government to give them the cash flow needed to make up for the decline in sales. If you had bad habits running your restaurant, those habits will still be there when the extra cash runs out. The owner side eluded me until I got a business coach who schooled me on how to build a brand and a business.

Cash Management 259

Cash Management Leadership Take-out Coaching 259

7 Shifts

JANUARY 26, 2021

With mobile ordering, there are no menus to pass out and back around, no germed-up credit cards to swipe, and no cash to handle. Recommended Reading: Ultimate Restaurant Website Design Guide for Beginners To keep yourself accountable, Walchef implores owners and managers to download the apps on their phones and devices.

2021 370

2021 Front of House Social Media Back of House 370

EATER

NOVEMBER 15, 2021

Our “Orphan’s Thanksgiving” started in our early 20s in New York, when we were too cash-strapped to afford expensive plane tickets back home, and has always been a casual, potluck-style affair designed for fellow holiday stragglers and non-believers. John has many admirable qualities, but cooking is not among them.

Cash Management 276

Cash Management Coaching Entertainment Seating 276

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

ChowNow

MARCH 10, 2021

Plus, our Restaurant Success Team will guide you through everything with dedicated account management, industry-leading expertise, and 24/7 support. Does ChowNow have account managers? . Every restaurant we work with gets paired with a Restaurant Success Manager, who is their single point of contact for all of their needs.

Online Ordering 195

Online Ordering Email Marketing Loyalty Program Website Management 195

Rocket Fuel

MARCH 26, 2025

Without a clear system for managing and tracking these workflows, it’s hard to hold anyone accountable. You need a solution that pulls it all together, spots the risks, and helps your managers make smarter, faster decisions. Thats where PAR OPS Detect comes in.

2025 52

2025 Cash Management Coaching Demo 52

Modern Restaurant Management

MARCH 13, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Ira Moreland, Managing Director of ICV, said, “We are very pleased to complete this transaction and are enthusiastic to deploy our expertise to help grow the Buffalo Wild Wings brand.

Franchise 364

Franchise Franchising Customer Experience Customer Service 364

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. The so-called “labor crisis” in the USA is a self-inflicted wound caused by decades of mental and physical transgressions between restaurant managers and restaurant workers. Over the last 12 years of being The Restaurant Coach™?,

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Use technology, such as a restaurant management software, to track who chose to reserve a table, and manage waitlists effectively. This allows for better planning and faster turnover.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Embrace the Suck

JUNE 13, 2022

Instead of becoming “the owner” I gave myself six jobs instead: Chef, General Manager, bookkeeper, HR Director, Chief Marketing Officer, maintenance man, and Beverage Director. In my coaching programs, we follow the 70:20:10 method for training (known as blended learning). It is the hardest part of my coaching program.

Back of House 44

Back of House Food Truck Point of Sale Take-out 44

Bar and Restaurant Coach

MARCH 16, 2019

The following guest post is from Frankie Merriam, Managing Partner at Olde Towne Tavern near Atlanta. Most managers would say, “Meh, what the hell? Finally, consider this: What could you have purchased or financed with the cash—had you not experienced the lost sales? You’re Doing It Wrong! It only costs me $2.

Cash Management 104

Cash Management Inventory Coaching Bar 104

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Jim Hicks joins Nathan's Famous with over 25 years of senior management experience in restaurant operations and corporate support. More Tropical in Colorado. ” Camille Chavez.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. Management Focus. 1 bar manager. 2) coach them out the door. 4 hostesses.

Coaching 75

Coaching Employee Relations Hiring Document 75

Lavu

NOVEMBER 8, 2019

As the owner or manager of a restaurant, when you’re aiming to grow profitability, accounting is an area where you need to be comfortable. It might be considered the most dreaded part of running your business, but to be profitable and to manage the money, there’s no way it can be avoided. Unavoidable Restaurant Expenses.

Management 101

Management Management Food Truck Cash Management 101

Crunchtime

FEBRUARY 7, 2024

Historically, operators have relied on paper checklists and field management teams to roll out and enforce their standard restaurant operating procedures and as part of their retail operations management. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Rocket Fuel

APRIL 5, 2022

Consider coaching your store managers directly, and they can pass their skills along to shift managers and anyone else who may be involved in the interviewing process. New employees should learn not just from store managers and shift runners, but from your best-performing employees. Do they ask the right questions?

Coaching 52

Coaching Cash Management Hiring Training 52

The Restaurant Expert

SEPTEMBER 1, 2020

After a few years of coaching a great team of independent restaurant owners, they all said they were tired of entering their numbers over and over again in different spreadsheets. They said they wanted ALL of their systems tied together and more importantly wanted to hold their management team accountable … and that they wanted a solution.

Management 52

Management Management Coaching Cash Management 52

Apicbase

MAY 30, 2024

A modern EPOS system is far more than simply a sleeker cash register. It serves as a central hub for processing and storing information regarding orders, payments, and employees while providing key insights for restaurant management. Each saved second counts towards a satisfied customer and, more importantly, your bottom-line profit.

POS 52

POS Inventory Cash Management Point of Sale 52

Single Platform

AUGUST 3, 2018

Cashless restaurants do not accept cash payments and instead require customers to use credit cards, debit cards, cash cards, or contactless payment systems. So, should your restaurant go cash-free? There are some clear reasons that more and more restaurants have been ditching cash. Tender Green on a busy day via Inc.

Cash Management 36

Cash Management 2017 Restaurant Law Customer Service 36

Rocket Fuel

JANUARY 26, 2024

Ability to dig into which stores, days of the week, and/or dayparts may require more attention and coaching 03. That’s a lot of time spent retrieving your hard-earned cash!

Delivery 52

Delivery Back of House Customer Service Technology 52

Single Platform

AUGUST 3, 2018

Cashless restaurants do not accept cash payments and instead require customers to use credit cards, debit cards, cash cards, or contactless payment systems. So, should your restaurant go cash-free? There are some clear reasons that more and more restaurants have been ditching cash. Tender Green on a busy day via Inc.

Cash Management 28

Cash Management 2017 Restaurant Law Customer Service 28

Mad Mobile

MARCH 8, 2024

They don’t have to wait for a server, and they don’t have to feel rushed to cash out at the end of their experience. Most systems give you access to real-time data about your inventory and integrate with business apps that help you with restaurant management duties. Tableside ordering gives consumers control over their own experience.

Ordering 40

Ordering POS Online Ordering Mobile Ordering 40

Modern Restaurant Management

JUNE 19, 2020

This singular focus has allowed Bloom to create a world class enterprise analytics and marketing platform that saves at-risk customers, builds and manages online reviews, while increasing customers’ frequency. Document Management & Search — Easily store, search, and access invoices from anywhere. Shake Shack Inc.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362

Modern Restaurant Management

JULY 27, 2020

Health services such as physicians, counseling and mental health services, and health coaches are also closing at lower rates – all critical resources during this time. Avoid unnecessary interactions and touching menus, credit cards, and cash. Benefits for restaurants : Commission-free orders for takeout and dine-in.

Franchise 443

Franchise Franchising Mobile Ordering Kitchen Safety 443

Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. Reputation Management Revolution. National Menu Trends. Uberall, Inc.

2019 345

2019 Mobile Ordering Online Ordering Customer Experience 345

Modern Restaurant Management

MAY 5, 2020

. “This pandemic has shed light on how technology can be used to quickly adapt core services within the food industry like delivery, fulfillment, and supply chains," said Lior Susan, Founder and Managing Partner at Eclipse. Delivery management has never been easier!

Guest Recovery 305

Guest Recovery Food Safety Loyalty Program Point of Sale 305